Kara H.
1/5
We took our son to the emergency room here. We were sent over from urgent care due to the concern of possible appendicitis. While there, it seemed like they kept trying to dismiss all of his symptoms. They did do an x-ray eventually, and we were told they could not find his appendix but they were not concerned everything else looked fine. To me that was red flag number 1. The doctor came to us and said that it's probably a virus because he wasn't acting like other children do when they have appendicitis. The doctor then said, we can wait it out and let it run it's course or if we wanted a CT scan. Again, we were asked if we wanted a CT scan, they did not think he needed one. We got there at 830am and it was now Noon. After the CT scan and blood work, it was evident he had an infection going on but again they couldn't give us a real answer about the CT scan results. However because they couldn't rule out appendicitis, they wanted to transport us to a Children's Hospital. We finally left the hospital at 2pm. When we arrived at the Children's Hospital, they took one look at my son's images and scans and saw in the notes from this Hospital that he had fluid around where the appendix would be. We were told that is usually a clear indication of appendicits. This hospital never said anything about seeing any fluid. The Childrens hospital immediately took him to the OR. He had a severely ruptured appendix and infection was spread out every where inside his pelvis. The Children's hopsital told us his appendix probably ruptured the night before when he spiked a very high fever. So this was over 24 hours since the rupture. I just couldn't believe that it took me demanding the CT scan for them to be like oh yea something may be wrong. I am thankful they did provide care for him while there, but I felt completely dismissed as a Mother that knows her child and when something is seriously wrong. It is also concerning that with an xray and ct scan, there wasn't a more definite answer or more concern and we were not accurately informed on other findings in the xray. If we would have listened to the doctor ( I'm sorry Nurse Practioner) and "let it run it's course" our son would not be here. You have to be your own advocate at this place! Please do better at listening to your patients and their families. Please be upfront with findings and do not be dismissive of symptoms they are telling you. You are trusted as a hospital. Unfortunately our trust for you was lost that day. As a parent and not a doctor even I understand everybody is different, and one childs experience with appenditis will be different than another child's.