Grand Beach Hotel Bay Harbor - Bay Harbor Islands, Florida

Sarah B.

Amazing Place! Heading back to stay there next month! Rosario at the front desk made all the difference! She was truly amazing and so accommodating! She was so nice and welcoming! Also, there was a tall man who at the front desk was nice as well. The room was so spacious and gorgeous! We got a double bed room upgraded to the bay view. We are booking again for next month hoping to get the same type of room and service. The morning breakfast was okay , but could be much better. We ended up going to Pura Vida every morning across the street. Worth it! Perfect location as well!

Yahye H.

I would like to extend my heartfelt thanks to all the staff at the hotel for making my stay so memorable. Your kindness, and attention to detail truly made a difference. I appreciate everything you’ve done to ensure my comfort and enjoyment. Thank you again for your exceptional service!”

Arlene C.

This is my second time staying at the hotel, and my expectations were exceeded. Although I read some concerning reviews, I went with the good memory of my first stay and stayed here anyway. Everything was amazing from the moment we stepped in. The smell of the hotel is amazing and transports you to an instant state of relaxation. The room was very clean and had everything we needed, a perfect view, and even 2 restrooms (which proved to be essential). The pool and hot tub outside have the best view, and they are perfect to unwind at the end of a long day. The fitness center was very well equipped! In summary, the property itself was great, but the customer service we encountered was outstanding! It was definitely the cherry on top to a perfect stay! We felt at ease since the moment we were greeted, and Bryan went above and beyond to make sure we had everything we needed. Thank you for showing a superior level of care and being consistently present and attentive to our needs. We will definitely come back if we are in the area again!

Climber09945381754

This review is long overdue but my stay here was amazing! The rooms were gorgeous, clean, and overall felt like a nice experience. The staff was THE best part of my trip. Rosario and Brian are the definition of top notch customer service, Rosario took care of us like family and Brian felt like a long lost best friend! I don’t know if they’ll remember me but I definitely remember them! Hope you both are still there for my next stay!

Robbie S.

I have stayed at the Grand Beach Bay Harbor countless times over the past four years with my wife while visiting her parents, who live in the area. Additionally, other members of the family have stayed here and at other Grand Beach hotels in the area during their visits. Unfortunately, our most recent stay over Christmas and New Year’s revealed a noticeable decline in the quality of both the accommodations and service.

Initially, we had to pay for an upgrade to switch rooms after being placed in a second-floor room facing the street. The room was plagued by a loud thump from the AC unit every 20–30 minutes, in addition to street noise and gardeners waking us up early in the morning. We moved to a fifth-floor room facing the bay, which was much better. One of the front desk employees who assisted us with this was very helpful. However, the TV in our first room didn’t work properly, and the same issue occurred in the second room.

We also noticed a lack of attention from the housekeeping staff during our stay. While it wasn’t a major issue at first, things took a turn for the worse when we returned late one night to find that the bed had no sheet on the mattress. When we called to report the issue, we were told the hotel had no sheets left and that we would need to wait for a delivery. About an hour later, we were given a single flat sheet—which was stained.

However, it took several days for a manager to even be on-site and willing to speak with us. Voicing our frustration to the front desk staff did not create any urgency for the managerial staff to contact us or try to make things right. After three days, a manager finally showed up on the premises, and when my wife went down to speak with him, she was not treated with the respect she deserved as a loyal, paying customer.

In the end, the hotel waived our resort fees, which felt like an inadequate response given the issues we faced. To make matters worse, they later threatened to charge us $150 for a stain they claimed we caused on a sheet. Apparently, it is hotel policy to charge $150 per sheet they deem ruined, despite the fact that, based on the quality of the sheets they use, there is no way they pay anywhere near that amount for them. This policy is especially insulting given that they provided us with stained sheets during our stay.

This entire experience was deeply frustrating and insulting. We spent a significant amount of money to stay here for Christmas and New Year’s, and the hotel failed at every turn to meet even basic standards of cleanliness and service. Despite having ample opportunities to rectify the situation, they blatantly failed to satisfy a loyal customer.

As long as I can avoid it, I will never stay at a Grand Beach property again.

Julius D.

Marco was outstanding. His customer service was phenomenal. His knowledge of bay harbor also amazing. Marco had a very stylish look that represented the hotel image as well. I’ve been to Miami many many times, stayed at many different hotels. And with staff like Marco, I only wanna stay here!! Thanks again Marco for the 5star treatment

Frumi N.

I have been coming to Grand Beach hotel for the past few years. From the front desk to the beautiful spacious rooms, it’s fabulous. Marco is amazing! So friendly and kind and ensures your stay at the Grand Beach is just perfect. I cannot recommend this hotel enough.

Rivky K.

Great hotel. Relaxed pace, clean lobby & outdoors. Super helpful front desk person Marco. He's the nicest!! |Rooms are overall nice. Room service speaks no English but try's their best.|Showers can use some updating, their age shows and its not great. The couch/sleeper in room was also very stained. We covered it with a sheet