Christine R.
I arrived at the Harris Sea Ranch Motel in Hampton Beach, NH and was greeted by a very nice man who explained the WiFi and covid rules and welcomed me there. I went to the room to bring items in and do a quick clean before my husband and two children came. I found a mediocre room (which I expected and that is fine) that was FILTHY. I didn’t notice upon first entering but as I started putting things on counters, I could feel a film and bumpy stuck on material. I began wiping with Cleaning wipes and was shocked at the filth and grime that was coming up. The counter in front of the microwave had hardened red sauce (spaghettios maybe) and grime. The inside of the microwave has not been wiped out. The glass plate and inside roof was splattered with food. I wiped So. Much. Sand. Off of the stuffed chairs, the wipe was brown. I went to the front desk to verify that the room had indeed been cleaned and the very nice man behind the desk had an attitude shift and was joined by another gentleman who both turned quite sour at that question. They both just looked at me and so I repeated “has the room been cleaned because it is filthy” I showed them some of my cleaning wipes. The newer guy said “would you like me to refund your money and you can go?” Well, that was some great customer service right there! I said that I needed more cleaning wipes because I ran out and haven’t even gotten to the bathroom yet. First guy walked up to a housekeeping closet and handed me some chlorox wipes. Nice bud. ||||||THEN I SAW THE BATHROOM. Guys. It’s as if someone brushed out their hair and left it on the ground. Look at the pictures, hair was all over the bathroom, THERE WAS A BELLY BUTTON RING ON THE FLOOR OF THE BATHROOM. Come on. During a pandemic!? EVER!? This was so gross. I had my husband bring a vacuum and more cleaning supplies. I have never been so utterly turned off by an establishment. ||||I finally got everything clean and put my bag of makeup and blow dryer in the cabinet under the sink. Next morning, EVERYTHING in my bag is sopping wet, had to pour water out of my blow dryer. The sink was leaking water, super. I told buddy boy this and he said “I’ll make a note that the sink is leaking”. Okay. Later in our stay I had husband let them know the light on the porch burnt out the night before, with two kids sleeping IN the one room, the porch was our solace after 8 pm. Nope, come to find out the lights are on a timer to automatically turn off at 1030. He said “this is a family place”. Cool. I told him the lights in the neighbors porch were still in after ours went off and he threw back so much attitude and said “do you want your money back and to go? We only have happy customers at the beach”. Well then, do things to make your customers happy!!! I told him “you sound ridiculous, your making this seem like my fault. A clean room with working amenities that don’t ruin my stuff is what I’m looking for!” He then told me that parking at the beach is usually $40/night and guests get free parking. Um.... you promote that at a perk to staying with you, so yeah, again, I’d expect the bare minimum there. I will say, my husband also had his car there, so technically we had two cars, but I reminded him that Mary Lou told me this was perfectly fine as long as we double parked in on one of the long middle parking spots (which we did). Then told him we would be happy to move the truck. He didn’t respond.|| ||||The woman who does the bookings, Mary Lou, was lovely and kind. I wonder if she knows what kind of help she has cleaning rooms and running the front desk.|| ||||You could not pay me to stay in this filthy motel again. So so gross and not at all worth the money. Honestly, if the room was just clean, I would have been fine with all the other stuff. But don’t put me in a room that looks like this. Basic upkeep people.|| ||||If you're down to go and party in L street and go to the beach and not care much about some grime then this is your place. If you are grossed out by these pictures, save yourself the time.
