Hampton Inn & Suites Keene - Keene, New Hampshire

Olivia P.

I recently stayed at the Hilton in Keene, New Hampshire, and had a fantastic experience. The rooms were exceptionally clean, and the breakfast was delicious. If you're considering staying here, definitely listen to the other positive reviews. I highly recommend trying to get a room on the 4th floor; it's nice and quiet. The pool was nice, though I wish it was a little warmer. I thoroughly enjoyed my stay and look forward to coming back. The shopping center across the street is decent, and I had a lovely dinner at the Brick House with great cocktails and bar food.

Meghan W.

This is a wonderful hotel! The staff was super friendly. Rooms were clean and spacious. They had the best hotel complimentary breakfast I've ever had! The fitness room was really nice too. Definitely enjoyed our stay and would recommend to anyone!

Tyler K.

The website advertised room service and we called in advance because we were specifically booking this trip to go somewhere with room service and we've been burned by the website alone before so we spoke to someone and they confirmed this location has room service.

Upon arrival we found out this location does not in fact have room service whatsoever. We literally booked the entire trip for this reason and are extremely disappointed after confirming 2 ways that we would be able to get room service, both online and over the phone.

The receptionist was super nice and the fact that the hotel is dog friendly is a big plus, but the lack of room service was the biggest disappointment.

Christine

Positive: The location convenience of where I need to be Negative: The rooms are outdated, only one USB port in the sleeper couch and it didn't even work. The TV is located in an odd place. It's blocked by an armoire. And not visible from the placement of the Bed

Richard B.

Great location in Keene, N.H.. off of a quiet road, but close to anything you would need. Hotel was clean, mostly modernized, and had many great amenities. Communication with the staff was terrific. The only complaint I have with my visit is that the floors are a bit noisy. I could hear my neighbor above me walking around their room late at night. Maybe they were heavy footed, but it was difficult for me to get to sleep as I am a light sleeper. Other than that one complaint against the structure, I would definitely stay in this hotel again. I’d just ask to be on the highest floor and keep the person(s) below me in mind.

Sandra C.

This hotel is not what I expected! It is run by college students and managers are hardly available. The bedroom had a strong filthy odor, AC was blasting cold air and was not working, black hair in the bathtub, soil wall next to the toilet. We were awake most of the night from kids and adult partying all night in the hall way. I requested a room that was on a quiet floor. I called the front desk many times, the noise continued for a long time. Coffee and hot water was not hot at all. I received no apology from the manager after requesting to speak to them in the morning, the manager was not available. Terrible service! Very expensive!!!

Amy O. R. M.

Our check in went well and we had a decent room that was clean. The poor lady doing the breakfast had a rough start because she was a few minutes late. I didn’t,t catch her name but she kept one of the best breakfast areas I have seen in a while. Lately most workers don’t show any ownership, but this woman owned it. The place was well stocked, and CLEAN! Definitely made the stay noteworthy. For reference breakfast was on 10/14 and I hope her day got better since she made our stay notable. We will be back!

Anne L.

The rooms were fine - clean and welcoming. A two-star review because I have spent the past few weeks trying to get a refund of an incorrect charge to my credit card. It's ridiculous.

I paid through a third-party site in full before arriving. I was still asked to slide my credit card (to pay for my dog). Well, even though I had paid in full before arrival - and the hotel got its payment - the hotel charged me AGAIN for one of the two rooms that I had booked. When I discovered the mistake, I called and spoke with the manager who said she would take care of it. She credited back someone else's credit card, not mine. Why? When I looked at my receipts, I realized that the credit card's ending 4 digits for one of the rooms I had booked was "not" my card - in fact, not any card that I have. How someone else's credit card got associated with one of the two rooms I paid for escapes me. Guess someone else got charged for one of the rooms but who knows? I contacted the manager again. She replied that the mistake had been corrected and "my" credit card had now been credited. Except the credit has not come through - it shows up as "pending" on my credit card and has been pending for the past 6 days. In other words, no credit to my card and who the heck knows when that will happen. I've written once again to the manager asking for it to be fixed. But you have to ask "how is it possible to have so many errors being made?" Mistakes do happen but seriously this is one mistake after another.