TownePlace Suites Manchester-Boston Regional Airport - Manchester, New Hampshire

Sam K.

Would like to thank Rick for handling our stay. I stayed there for about 90 days|and was totally satisfied. Housekeeping was amazing. Christy cleaned my|room and was amazed how she left my room. Maintenance tech Harry|keep my room in complete working order. He even changed my stove out.|Will stay here again if I am ever in the area again. GREAT JOB.

Daisy

As of 2/25/25, the staff continues to refuse to take chime cards. Which are not prepaid cards. The front desk staff often is rude and insistent that chime cards are prepaid; despite being mobile banking cards, and cards that are linked to an official bank. I asked to speak to a manager and at the time they were busy, which I do understand, however this is not the first time this has happened. So if a manager is reading this, please enlighten your employees on mobile banks. Especially chime, which is widely used and no other hotels have an issue accepting. Your hotel will lose business without the acceptance of mobile banks.

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Positive: "" Negative: This is the most uninspiring hotel stay I've ever had of the Marriott brand. The hotel is so dated one would be forgiven to think they were in an old western. The dining area, breakfast options and the whole ambience of the place is an insult on Marriott.

Antonio R.

Always a warm welcoming staff! Clean rooms and a great space for a long term stay. Their breakfast could use a little help, but at least there is something there for everyone. The coffee is always hot and again overall a courteous friendly staff.

Jayce H.

Horribly trained staff. Horrible customer service. They have a sign on their desk stating that they accept debit cards for incidental holds at check in, but then refuse to let you use a debit card. ||I stayed there the previous night and gave them my debit card to put on file with 0 issues. ||The room was already paid for and now I have to go through the hassle of getting a refund when it was a non-refundable reservation. ||General Manager was on vacation, but another employee answered her phone and was virtually useless other than telling me that the debit card policy fluctuates based on what the customer looks like. What a joke.

Cat

I wanted to like this place. The room was smelly, there is no smart TV, the walls and ceiling looked old and dirty. The door also didn't close all the way which we didn't realize at first. Some lady literally walked in while I was naked smh. The lightning is also older. I had to turn on all the lights trying to do my hair. Full body mirror with no LED lightning or an outlet nearby so I could do my hair and makeup. Its 2024. There are certain things you would expect when going to a hotel. This hotel would be good for someone who is needing an extended stay of the older crowd. We were here for 3 nights for my graduation and unfortunately not a comfortable stay buutt affordable.

Kate L.

We were abandoned by their airport shuttle at 3am with two little kids. We paid for the park and ride option but apparently the shuttle driver isn’t 24/7 even though we confirmed upon checkin our pickup for when we returned. I also called the hotel on our layover to confirm they would be at the airport late when our flight arrived that night. They said yes and we just need to call. When I called, Matt answered and said sorry the shuttle driver already went home for the night, try an uber…

Nicole R.

I did not have a positive experience at this hotel. Having been a loyal Marriott customer over the years, I've come to expect certain standards in both customer service and room quality, but this location fell short. The housekeeper was unacceptably rude. While I understand that employees can be tired at the end of a shift, it's essential not to express that frustration to guests.

During my three-day vacation with my family on the second floor, I encountered a stark contrast between the friendly professionalism of the front desk staff and the dismissive attitude of the male housekeeper. Additionally, the rooms here are cramped, and the pullout couch is utterly inadequate for a comfortable night's sleep. Overall, this experience did not meet my expectations.