The Abbey Resort & Avani Spa - Fontana-On-Geneva Lake, Wisconsin

shelly D.

Girls weekend & had a blast!! Loved the resort & the employees were amazing!! Especially Faith & Megan! They went over & beyond!! The only minor issue was our floor ice machine was out of order. The prime rib at the 240 West was fabulous. They did give me a more done piece then ordered, still great. They need to consider allowing substitutions on the prime special for the cost. If I am paying that much for my dinner, I should be allowed to substitute. Such a fun weekend .. can't wait to go again!! Thank you Abbey Resort!!

Jenna G.

Hotel rooms were very clean and updated. Loved the high ceilings making the room feel large. The grounds were very nice and I’m sure in peak season it’s a busy place! Enjoyed the indoor hot tub and pool, which felt very clean as well. Would absolutely recommend and stay again.

P. S.

Never again!! The Abbey will never see another penny of mine!!
April 2025
We have been coming to the Abbey for many years for our girls trips. We booked the Spa package . As we entered the Avani spa we were told there is no hot water and the whirlpool is is out of order, while disappointed we dealt with it. This is a health hazard as the masseuse could not properly clean hand in between clients. Once we were able to check in ( additional fee to check in early now) even though it is mid week and the hotel was not full! Once we got to our room , we were ready to take showers since the spa showers were not working. To our dismay, the hotel room had no hot water either!!! We tried to call the front desk and the room phone didn’t work!! The hotel only wants communication through text now. We finally got the front desk who swore they had no idea the whole building had no hot water!!! So we had to change rooms…. The property seems to be falling apart as I saw men knocking on guest room doors to repair things in addition to the workers trying to repair the boiler in the spa and building 7!, when we checked out we reminded them of our issues and again the clerk said they had no idea what was happening!! How can this be true? We asked for some compensation and they took off the resort fee25.00 of a 500.00 package!!!! This is Easter week, I’m sure the hotel will be packed and the guests are in for a rude awakening

Dan T.

We stayed this past weekend for Anniversary. The room, service ice and overall experience was above average. We did have a very rough experience with dinner at the 240 restaurant. My wife ordered the prime rib dinner, medium rare. Came cold and sent back, came back warm and the prime rib was very tough and close to well done. My wife will not send food back so we took it home and I will see if I can save it in another dish. The salad was good but the shrimp cocktail that came with meal was two shrimp in glass serving cup.

Recommend you stay away from the prime rib dinner on Saturday

Carol N.

This place literally sucks ass big time!!! The elevators are small and slow and outdated and aren't that convenient for special needs or disabled people. The staff or front desk people are not good with explaining anything. You have to walk these super long long hallways in order to get from one place to another. It's not designed well at all. The waterfront restaurant is super gross food with ants on the floor. There is a lot of chaos at the pools and the hot tub. You have to pay 50 bucks extra per person for the spa area and it doesn't include a massage. There are no family bathroom either. So if you had a special needs adult of the opposite gender than they have to change into your bathing suits in your room which you have to walk down long hallways to get around. You can't enjoy the salt room , spa or steam room with your special needs person of the opposite gender because it's not mixed gender so that sucks ass big time. So your paying for stuff ya can't use because your special needs loved one is a different gender and that only leaves you the pool and tiny hot tub. Then you have to walk all over the place in your wet bathing suits to get back to your room because of no family bathroom. The arcade is super outdated and most of the machines don't work or broken down and don't give out your prize. It's a bunch of dumb ass bullshit and sucks ass big time!!! We will NEVER come back to this place EVER again!!!

Amber P.

I had a fantastic stay at The Abby. The check-in with Tasha really set my stay up for success! She was very helpful and helped me get the right room for my needs. Very friendly and accommodating. I spent my day at the spa and had a couple of wonderful spa services. Relaxed at the pool with lunch and drinks. The only disappointment was that the hot tub wasn't working. Noel was very helpful at spa checkout. I had a nice dinner in the main restaurant and slept great in the very comfortable. This wasn't my first stay at The Abbey and it won't be my last!

Wendy N.

In the offseason, it's a great location for a spa day and we had a very reasonable room rate with no 2 night requirement. It's wise to book a service because the day passes are purportedly limited quantity; sold in person/day of only etc etc. Access isn't part of a room reservation. That said, the spa was very relaxing - lots of towels, very comfy chaises, a good number of attendants and the technicians were very good. We also enjoyed some food & beverage delivery poolside (a small limited "healthy" menu) which was very convenient (gratuity is added). The spa had areas that also had their wear & tear, along with a broken whirlpool and ants (!!) that were in the steam room by the steam vents - YUCK YUCK YUCK!!||||As to the resort itself, they want to assess an early check in fee before actual check in - I've never heard of this in my life. Any other hotel or resort I've stayed at just graciously allows you to obtain your room with no add-on fees. Also ridiculous considering you pay a resort fee for very little by way of amenities. The Abbey is really about location - being waterfront, having indoor & outdoor pools plus the spa, a bar/coffee shop and Little Bar (pizza only) within a short walk. You can also walk to Chuck's or Gordy's but the latter is closed in the off season as we learned. ||||Otherwise, this is a dated property. It's fine for one night, though the very loud bathroom fan that runs automatically when you turn on the bathroom light was driving me to deafness and insanity. Bed was comfy, bathroom towels were good and plenty of hot water & water pressure. BAD lighting for application of makeup, ladies, with a makeup mirror that doesn't light up. We did not dine on premises other than the spa food delivery but we visited the bar/lounge area that had a live duo. The music was a bit painful although the 2 fellas seemed very nice. ||||To wrap up, if you're looking for a more glamorous spot, my go to is the Grand Geneva. If you're spending little time on property or in your room, the Abbey is suitable.

Mari G.

First time staying here and I wasn’t impressed! The place looks so nice but I wouldn’t stay there again.

Everything is so far away. Our room was far from lobby, pool and restaurants. It’s definitely not close to lake Geneva strip. Keep in mind to make sure you bring everything you need because after 10pm everything is closed. It was our anniversary and we had a cake we wanted to eat. we got there a bit late, I asked the front desk if by any chance they had a plate plastic knife and fork and they said customer service was closed. I understand that, but you’re telling me you couldn’t go check for me and try to help out knowing we are far from any store and everything is closed?

I believe the waterfront restaurant was open, she could had mentioned to maybe ask them and see if they had any extra utensils but she was just a plain no! Not helpful at all.

The next day we left to do some activities and when we got back the door was open not shut. I text the number they provided and let them know that the door was opened. They sent security to our room to talk to us about the situation and he said he would looked into the cameras and sent their crew to come fix the door. Well they never came to fix the door!!!
The handle on the toilet was so hard to push down as well. I also ordered uber eats and they didn’t let them delivered it to my door on building 3 which is around the corner, she could have driven in the parking lot, not inside the building!! So upsetting!

If you’re planning on staying there, make sure you bring your walking shoes and everything you need because everything is closed at 10pm and the lobby is far away from the rooms!!