Fairfield Inn & Suites Fond du Lac - Fond du Lac, Wisconsin

Matt M.

Marriott offers certain amenities to higher elite status customers. I am Titanium for life (2400 nights) and was denied a late check out because they've closed an entire floor of the hotel. I'm assuming it's because it is not their peak season and was told they have sports teams checking in tomorrow. Last time I stay here and I'll ensure no one from my company stays here either.

Abbi O.

I opted to pay at hotel as I was traveling with family and making the reservation for a family member. The morning of check in I received a phone call from hotel asking if I can switch my room from a 2 queen to a king. I said no. The worker persisted I switched and I said no I booked 2 queens for a reason. Upon arrival, cards were all ready and they had charged the card I had for the reservation for the 48 hour cancellation. I did not tell them they could process my payment. They checked me in before I ever arrived and ran the payment incorrectly.

They fought with me about this- when I clearly showed them I’m paying at the property.

Tried to ask me after the fact if i want to change my payment after fighting with me. I said no- I don’t need this sitting on two cards and having a week for me to get money back on the one you charged INCORRECTLY.

Reviews about how workers are rude and disrespectful is completely on point. Be careful

Evan L.

I'm not certain about how the rooms were, but when we reserved a room the first time, it was canceled and we were given a call to notify us that they had made an error and that there were no rooms available to us. However, when we noticed that a room opened up again, we made another reservation, only for it to be canceled by the staff a single day before our vacation, with NO CALL this time to warn us.

When we noticed, we called a woman at the front desk directly and were told that they wouldn't do anything about the situation. Also, there were absolutely NO APOLOGIES the entire way through for this experience.

As many of the other reviews have pointed out, the staff here do not care about their customers. I would avoid making any reservations here.

Kay J.

This is a very nice facility with MUCH better than the norm served for breakfast and a great place to stay the night before a Green Bay Packers game! (10.12). The same front desk person was there in the evening and again in the morning, and she went out of her way to make sure we had everything we needed! Thanks for the great Customer Service and Go Pack Go!

Lori E.

There were a couple opportunities for improvement and the management tried hard to accommodate. They put our sheets on sideways so they actually didn't fit. Even when I'm correctly, they didn't actually talk under the mattress so they pulled up within an hour of sleeping on them. They would truly benefit from a trip to Costco to buy their amazing Hotel sheets for $14/set!!

The rooms were very clean and very new. The only staff we saw was a couple that were very friendly and helpful. It was near where we wanted to be so the location was perfect. My husband and I are both long-term members of the Marriott chain and, with some minor hiccups, they did a great job

al G.

When we checked in I went to the front desk, and seeing no one, I rang the bell as the sign suggested. A lady (manager?) came out and, without any type of greeting or acknowledgement said "last name" . She handed me the key and walked away without comment. I carried my luggage up to the room only to find the plastic key did not open the door. I came back to the front desk to explain the situation. She did not apologize, took my key and rekeyed it. I felt at that point more of a bother to her than a valued guest. Not to mention we are part of the BonJoy rewards program. My only thought was that was rude.

abbie P.

We stayed here for a tournament. The location is great, right off the highway with plenty of places to eat close by. The hotel is modern and extremely clean. The beds were comfortable and there are usb ports right in the bedside table. Each room has microwave and fridge. The bathrooms are large, and again, extremely clean. The gym was one of the best I have seen for this hotel tier. The pool is very small, but again, one of the cleanest facilities I have seen in my travels. ||My only issues were that the walls and floors are thinner (as it seems to be in a lot of newer basic hotels these days) so we could hear our neighbors and the people walking above us. However, we had expected this and brought a sound machine for the room to drown out exterior noise. Also, my son and I went down to breakfast at 7:02 (it started at 7:00) and half the items were already gone (waffles, Western omelette, etc). I know the hotel was fully booked, but I would have expected them to be prepared for this.

Nancy H.

If you need anything, good luck. The desk clerk, while nice, has absolutely no power to do anything for you. We checked in late, and upon requesting late check out, he didn't have authorization to even do that. Everything is micromanaged by the hotel manager. Even my Marriot Bonvoy membership didn't rate that, so it must be worthless. He did offer us a complimentary bottle of Aquafina water upon check-in, which ended up costing me $10/bottle, because I forgot to remove 2 bottles of it from the fridge (easy to forget since I didn't come with it or purchase it). What a rip-off. I asked the hotel manager to call me, upon discovering the charges, but he never did. Coffee at breakfast was lukewarm at 9:15 am, and served in Styrofoam cups, so you can't warm it up in the microwave. I do not recommend this hotel.