National Van Lines Inc - Broadview, Illinois

Ken R.

National Van Lines Moving company damaged 6 pieces of furniture.
We took out 70k of full replacement insurance. Settlement offered was approximately $2600. No offer of full replacement. Furniture was custom. Adjuster stated that it could be repaired, but would never be the same. Stated missing items were not reported at delivery and could not be substantiated. How can you report items when boxes are sealed? The movers were very polite but in a rush. They wanted to deliver the furniture 2 days earlier, but I explained that we hadn’t made settlement yet. The foreman stated he was in a hurry to get back to Florida and they were very tired. My hallway and staircase looked like a battle zone. One mover fell with an art piece of furniture, put a hole in the wall and took a piece out of the first step on the wooden staircase. There were black marks on every riser and long scratches on the wall. We needed to repair 4 flights of stairs. When Yarnall, the Florida company packed and moved our household items, it was done carefully and packed in wooden crates. The partner company they commissioned with was never in contact with us. I do not know who the movers they used were affiliated with. Our furniture arrived damaged, not in crates and badly handled. The movers were tossing boxes up the stairs to the landing. I asked them to be more careful with fragile boxes. A sculpture was cracked in half. The real damage was to 6 pieces of custom furniture. I have included pictures. I investigated suing the moving company for breach of contract, but the cost for layout on my part would be astronomical if we went to trial. So we bit the bullet and lost 30K of custom furniture that cannot be replaced. We are slowly getting new pieces to replace the damaged ones.
I guess no move is perfect, but National Van Lines misrepresented the “full replacement” insurance. I thought we would be covered for extensive damage.

Sarah T.

When moving across states, we knew we needed the absolute best movers to ensure a seamless, stress-free experience—and Reese and the National Van Lines team delivered perfection in every way! From the very beginning, their professionalism and attention to detail stood out. They confirmed logistics early, followed up with timely emails and reminders, and even checked in a few days before our move to ensure everything was on track.

On moving day, their team was efficient, careful, and thorough, securing all our belongings with the utmost care. They even took the time to walk through our entire home, inside and out, to ensure nothing was left behind including a special family outside decoration we went to bring with us. They safely secured all of our items on to the moving truck. The unpacking process was equally exceptional. They handled everything with diligence and respect, protecting our home during the move-in process and thoughtfully asking where each item should go.

Before they left, Reese and his team went above and beyond, walking through the house one last time to move boxes or items to their proper rooms. This level of care and dedication made our move not just easy but genuinely enjoyable.

I cannot recommend Reese and the National Van Lines team enough. They turned what could have been a stressful ordeal into a flawless, first-class experience. If you're planning a move, trust me—you want them on your team!

Diana M.

After checking with several moving companies, National Van Lines was the only company to send a person to our home to actually see what we wanted moved 1400+ miles away. Trad was very helpful explaining the procedure and the company kept us informed of the dates and time the movers would pick up our things and deliver in Iowa. The two who came to pack up our things were great and Rob, and his two helpers who delivered our things from Florida to Iowa were very friendly also.

Tammy M.

Van Line is an excellent company. From the initial meeting to the day our boxes were delivered, the entire process was seamless, with outstanding communication every step of the way. Our booking agent, Sam, was incredibly professional and truly exceptional in handling our needs. As this was our first experience shipping our valuables out of state, we were naturally a bit anxious, but the team exceeded our expectations. The delivery driver was not only efficient but also kind and highly professional, making the experience even more pleasant.

Helen L.

I was nervous to hire a mover for my small move as I have had negative experiences with other movers in recent years. National Van Lines pleasantly surprised me by being fantastic from start to finish. Everyone from the moving coordinator to the movers themselves was professional, courteous, and accommodating. Communication was consistent and helpful throughout the process as well. I highly recommend National Van Lines and would hire them again without hesitation!

Tommi P.

A 2,200 mile move from Irvine Calif to mid Michigan was made much easier because of the experience and expertise of the National Van Lines team that took care of everything. From initial contact until signing the final invoice, I was pleased. They wasted no time in wrapping, tagging, loading and unloading the entire house & garage. Where does all that stuff come from? Why is it moving, I asked!! A great team, who wasted no time or our money. Thanks to all.

Katie R.

We recently had the pleasure of working with National Van Lines, and I cannot recommend them enough! They handled all of our personal property, including priceless family heirlooms and antiques spanning multiple generations, with the utmost care.
Among these were a delicate grandfather clock, a king-split Sleep Number bed, and a custom-built kids' play set—all of which were managed seamlessly during our cross-country move.
Adam was our main point of contact and was incredibly communicative throughout the entire process. Mike, our driver, arrived each day from out of state with his wife and expertly managed on-site logistics, communications, paperwork, and inventory. They used stickers and provided on-site copies to ensure everything was accounted for, offering an extra layer of confidence for us as the moving owners.
The team arrived early, ensuring there were no snags or surprises. Their attention to detail was impeccable. They reassembled all of our beds, moved heavy furniture effortlessly to the second story, and even double-checked everything to ensure it met our standards. Remarkably, not a single piece of furniture was damaged, which was such a blessing given the sentimental value of many of our items.
The packing team, who were separately contracted, showed incredible respect and maintained excellent communication throughout the process. On the day of the move, the crew loading the truck was equally professional and thoughtful. They understood the stress and challenges of moving with young children and pets, going above and beyond to make the process as smooth as possible.
What impressed us most was the experience and empathy of the team. Many of the crew members have been with National Van Lines for over 10 years or had gone through cross-country moves themselves. Their understanding of the emotional toll of such a transition was evident in their approach.
Adam and Mike, along with the rest of the team, were instrumental in ensuring the entire operation ran smoothly. They coordinated with the on-site team flawlessly, creating an efficient and supportive environment. From start to finish, there was no awkwardness—just professionalism and genuine care.
The foundation and values of National Van Lines shone through every step of the process. Thanks to their exceptional service, we could focus on our family's emotional needs during this exciting yet chaotic time. Their efforts even allowed us to explore our new community and help our little ones settle in and make new friends.
We are so incredibly grateful to National Van Lines, Adam, Mike, and the entire team for helping us navigate this significant milestone in our lives with ease and care. We are so glad our relocation company recommended them!

Jmar G.

National got our 10,000-pound home moved across the country in a week. The same guys packed us up, drove and delivered, including disassembly and reassembly of our major furniture and packing some odd-shaped objects. It was so efficient and so impressive to deal with the same guys the entire way, and reassuring to see the big truck with the same National Van Lines name and logo waiting for us at our new place. Good communication as well! The cost was reasonable, less than some other companies quoted, and firm, without hidden costs or fees. Recommended!