Home in Hand Cleaning Service LLC - Concord, New Hampshire

Timothy D. M.

Home In Hand Cleaning services is a reliable & highly recommended cleaning service. Great communication & reasonable rates along with a professional staff is why I continue to use them. A++++++++

Sarah R.

Affordability is one of the main reasons we chose Home in Hand for our housekeeping needs, but it's the staff that have kept us. Kind, thoughtful, and thorough, Missy's team is a delight. They have helped me get through my weeks with less stress and a clean home!

James R.

I continue to rate Home In Hand Cleaning Services
5 STARS. They show up on time,do the required work completely, and well. The cost is fair, and the billing well handeled.
When you want a cleaning service I recommend HOME IN HAND CLEANING SERVICES.
JAMES RAMSAY

D H.

Wow - Missy and her team are phenomenal! We have had people help us with cleaning in the past - but have not seen anything like Home in Hand. They provide superior service. We are thrilled to have them in our home.

Lidia N.

The Good---the actual cleaners are capable and good at what they do. In a span of a few months, we had two cleaners and both did a good.

The Bad---Missy charges more than almost anyone else in Concord. So unless you can afford super high prices, shop around. Almost everyone else charges less.

The Ugly---Missy sends out automated messages a day or so before your scheduled cleaning, communicating a clear 30 minute arrival window. While this worked well for a few months, lately Missy's cleaners have failed to show up---either at ALL or ON TIME. That wouldn't be so bad if---Missy had had the courtesy to contact us, her customers, simply alerting us that the scheduled cleaner wasn't going to show up. But no, there was NOTHING, which caused me to waste time on several appointment days. To make matters worse, Missy refused to acknowledge the 30 minute windows she provided in her own text messages, as if they don't even exist. Instead, she clung to some arcane language in her invoices, language that she claimed to provide 1 hour arrival windows. Missy literally contradicted her own written promises to customers......and WORST OF ALL, when I pointed this out to her (politely at first) she fired me---as a customer, because she didn't like "the tone" of my text response!

Bottom line---Missy is a lousy business person. While her cleaners are good at what they do, Missy makes promises she cannot keep (like arrival times) and then she has the nerve to blame you, the customer, for calling her out for this unprofessional behavior.

STAY AWAY from Home in Hand, unless you don't mind cleaners not showing up, or getting rude and unprofessional customer service from Missy.

ALTERNATIVES--try Care.com. In under 5 minutes, you can find DOZENS of experienced cleaners in or near the Concord area. Best of all---you don't pay a "business owner" hugely inflated fees, so they can cover "overhead". SAVE TONS OF MONEY, and hire great cleaners directly at a massive discount to overpriced services from poorly run "businesses" such as Home in Hand.

Trey B.

I’ve been using Home In Hand Cleaning going on 2 years now. No complaints from my facility. They’re thorough and do an extremely incredible job. Highly recommend.

Meghan B.

Missy and her team provided a wonderful service to our family while we transitioned home with our newborn. Coming home to a house smelling fresh and super shiny floors was such a load off our backs! We would absolutely book again in the future!

Fre U.

I have been extremely happy working with Home and Hand Cleaning. It can be difficult to find a reliable cleaning service in this area, but they were able to book her right away which was a huge relief. They are also very flexible with the service dates. My mom only needed them for a few visits, and I was able to book them for a short term in the summer.

The young lady they sent was always prompt, friendly, experienced, and she did a fantastic job with the cleaning. The house, especially the kitchen, was left spotless. I understand that she had undergone a thorough training on their standardized cleaning practices, and it definitely showed in the quality of her work.

I highly recommend Home and Hand Cleaning for their professionalism, efficiency, and commitment to maintaining high standards.