Blues City Tours and Transportation - Memphis, Tennessee

Kara Lee

Our tour guide was so much fun. She told jokes and we had the best time. We were only in Memphis for 3 days so this is basically like a crash tour where you’re able to stop at various sites around the city but you will NOT take a tour of all of the sites. We didn’t go inside of Graceland or Lorraine Hotel but that was fine with us due to the amount of time and funds that would be needed to do everything individually. The basketball stadium that has been converted to Bass pro shops was interesting and we loved the large fish tanks inside. We also had time to shop while inside. She was courteous with allowing time at each stop and everyone in the Came together to take turns taking photos. They picked us up from the Peabody hotel so that was a huge plus. Overall it’s worth the money and Evelyn made the ride a lot of fun. She showed us a lot of historical homes & St. Jude’s along the way.

Leslie Hebert

We had a terrible experience with our guide, Evelyn. While she did deliver a narrative, she became angry and rude with passengers who were chatting while she was talking. More importantly, she was an hour and 15 minutes late picking us up from Bass Pro shop and lied to the clerk, saying we were not at the stop when she passed at 1:12 (3 of us had been waiting since 1:05). They seem to ‘cover’ for one another and do not use GPS trackers on the bus. (So, ultimately, it was her word against ours). On a Saturday, only had one bus in operation for about 10 people, so apparently they aren’t getting much business. I understand why. I would absolutely NOT recommend.

MAC

The company is very difficult to deal with. There was a discrepancy is our confirmation regarding hotel pickup. On page one it stated they would contact us with an approximate pickup time but on page two we were directed to contact their office to confirm the pickup time. I sent two emails seeking clarification but neither were answered. We actually went to the office to confirm the time . The door was locked during business hours but eventually opened for us.

After we were picked up at our hotel for the Elvis Experience tour we were taken to the office to get our tickets. The tickets set aside for us were for the Hop On Hop Off Tour, not the tour for which we were booked. After that was sorted out, we were told by the office staff and the driver we would have to do the 90 minute Hop On Hop Off tour and get off at the Graceland stop. Why? We did not book the Elvis Experience and Memphis Hop Tour. Fortunately no other people signed up for the Hop tour so we were taken directly to Graceland.

Another issue was the pickup time at Graceland. Before we left the office we were told by the office staff the pickup time at Graceland would be according to the Hop On Hop Off schedule. On our booking page it clearly stated we would have the option of getting back on the return bus at 1 PM, 3 PM, or 5:30 PM, none of which were the times the Hop On Hop Off Tour would be at Graceland.

The Graceland tour itself was great but was very much overshadowed by the transportation issues.

Interestingly as an aside, we had at one point sent an email with inquiries about the Hop Tour. The email was not answered either.

lesly marmolejos

Fantastic tour of the city of Memphis! Our tour guide Evelyn, a Memphis local, was very insightful and put her own personal touch on the information she shared with us. We were given ample time to explore all of the stops advertised and really enjoyed ourselves, highly recommend this tour!

Hannegan Roseberry

Miss Evelyn was awesome and knowledgeable! The tour was flexible and got us everywhere we wanted to go.

Sue Halter

We had 4 people on your city/ Graceland tour Wednesday June 7, 2023. 2 of us did the tour in 2014 and very much enjoyed it. Our driver, Evelyn was to pick us up at our hotel between 9:30 and 9:45. She arrived at 10:00, with no explanation why she was late. Our tour could be described as a "drive by" rather than interactive. We drove by Sun studios quickly because another vehicle was parked in front and were never given the opportunity for even a photo op on the outside. In 2014 we did a brief inside tour. We were then taken to the Peabody Hotel at 10:20 for the 11:00 am duck walk because she stated we could then get a front row view. This wasted a LOT of our tour time. Then to the pyramid, again a lot of wasted time. Then DROVE BY from a street away, to get a glimpse, if you were lucky, of the Lorraine Motel because Evelyn did not want to drive the bus closer because "didn't want to drive closer by those trucks." Had our lunch on Beale St., then "drove by" Stax studios which we were told we would see. An SUV was parked illegally in front of the studio with 2 people getting into the car. It appeared she did not want to wait for the vehicle to move or confront them about our parking area again. That's 2 venues we were deprived of. We were taken to Graceland which we thoroughly enjoyed, however we did pay additional for this. This is not meant to discredit Evelyn, however we all feel she made the tour less than promised. We feel she made no efforts on the customers behalf. It should be the tour Blues City promoted, not what she felt she didn't want to do. Needless to say Evelyn received NO TIP!

Russ Halter
Hiawatha, Ia

Ugur Cetin

Don't assume you're going to be picked up at your hotel. Even if the website says so. Just go to the office and everything is fine. Also don't imagine it as a bus tour running until the last cycle on the schedule. You need to talk to the driver about what sites you want to see then you'll be picked up accordingly. It's fun and all.

Alan Yepsen

The walking tour was spot on as advertised. Had the attractions listed and timing down to a T. Our guide
Was extremely friendly and knowledgeable. Weather was perfect which is a must for this outdoor walking tour. Would definitely recommend it. Covered a lot of history in a condensed area there in downtown Memphis.