Alaska Aurora Adventures LLC - North Pole, Alaska

Nicole Zaccaria

I want to highlight a couple of points that I think make this company great.
Their website is accurate and cleanly designed. I truly feel like people do need to read from it more. “They don’t chase the aurora, or hunt for it.”
You are indeed inside a cozy cabin waiting for the lights to hopefully appear.
Having a bathroom, snacks, and drinks were great. Considering we didn’t have to bring much for the night.
The van pickup was easy. We were in an Airbnb and they picked us up in the parking lot of Walmart.
I emailed Jason a few times with questions and he answered all of my concerns every time.
They do have puzzles, a couple of northern light movies to watch, and books to look through if you get bored.

The cabin is on their family property, we weren’t sure of the rules so we stayed on the porch when the radar said the lights might be showing. We unfortunately didn’t see anything the night we booked. Our time slot was for 10-3, if things aren’t showing by 2am the tour is stop early.
You could do their deal and book 3 nights with them. However; I didn’t realize how much I liked driving and wanting to look for them, so I’m glad I only booked 1 night.
Overall, good company online but I was wish there was a little more interaction with the guide. Maybe talking about how the lights are visible in Alaska, or giving some pointers as to where people can see the lights best, etc. Biggest advice is read beforehand.

Makenzie Maurer

“Enjoy the stunning scenery on a daytime journey to the Arctic Circle. Experience the full expanse and splendor of interior Alaska, including views to the Trans-Alaska Pipeline, the Yukon River, and possibly even the occasional wildlife.”

What should've been said -

A drive down an industrial oilfield haul road for 8 hours to see a sign. This trip is poorly advertised and you are disrespected if you attempt to state your opinion. Jason told our entire van he doesnt understand why people pick this tour….after we just went on it. He then told people they took terrible photos and to stand different than they wanted. He really needs to learn to talk to people. Find a different company!!

Dawn Passmore

Let me start by saying,(1) READ THE REVIEWS, The Negative ones are spot on truth! (2) I told the owner, Jason, I was going to write a bad review and he did not seem to mind.~EDITED REPLY TO OWNERS COMMENT: No double booking. I called the other tour company the morning after experiencing the video night with your company. My receipt showing I calledthe other company The 15th! (The morning of!) No blackmail, only asked for refund and tried to do it smoothly but you didn't want to. I was never hateful, in fact tried to avoid all negativity. No lies, my complete review is honest.!
So here is the truth of our experience. We spent a lot of money to travel to Alaska and hoped to have an amazing time for my birthday. I told Jason multiple times it was my birthday and you only get to be 60 once. I was looking forward to this trip. He repeatedly assured my that he would take care of us and not to worry. He repeated they were the best over the other companies.THEY'RE NOT!!!!
Our experience started with the van picking us up. That was no problem. However, once we reached the cabin..immediately the vibe changed. We were all hollered at firmly to get inside and take our shoes off. The cabin rule is NO shoes inside. So throughout the night you have take off your hiking shoes, put back on to go check the sky, then off again to go inside, then on again to check .... off/on off/on off/on. Not an easy task with hiking boots. After our boots were off, Jason rush through safety and camera talks and then rushed and said everyone outside NOW!!!.... he grabbed his camera and out the door he went, but wait we have to put on our boots! He did not wait. He rushed outside and kept going in the dark a distance to a dark field. Nice once you got there but in the dark we had no idea what to expect.
We did miss some good auroras by the time we got there and the skies were cloudy and only a few glimpses. Jason set up his camera and tried taking a few pictures. The sky was more clouds than anything though. Not his fault on the weather, BUT all of a sudden he was GONE! We were left out in the open dark field alone not a word of where he went or anything. We stood there thinking he was coming back but he did not! We really did not want to go in the cabin again because of the shoe thing. But with my phone flashlight we made our way back to the cabin. Jason was gone! We asked and was told.... He went to bed! (He what?) We were left for the duration of the tour inside the cabin watching videos of the auroras :/ We paid a lot of money for videos!! 🙁 Not a fun birthday as we anticipated.
My fault for not reading the reviews first. This was such a bad experience that I paid a second night but we did NOT want to go back and take a chance at the cabin to just watch videos again. Yes if that one location is a clear view of the auroras great but if all doesn't line up at the one location then expect videos!!! So the second night I called another tour company with over a 4.7 star review and it was worth it! Jason's company sits and hopes to see the lights. The other company, Auroras in Alaska, is better because they drive you to where it is clear sky and activity! We went to 3 great locations to see the lights! and no videos! all auroras!! They really focus on the customer.
So if you want to take off and put on your shoes all night, go sit in a cabin and eat snacks, and have a rude man tell you all about his rules, call Jason
If you want a fun fabulous time chasing and focusing on auroras then call the tour companies that chase and go to the best spots like Auroras in Alaska. It was worth not getting a refund from Jason, who refused, and paying a second company! Keep in mind Jason's refund policy which is 7 days out from booking date. Yet, he recommends you get 3 days with him and to not worry about the weather until one day before. That is a trap of stealing your money! Jason is not a people person. He is rude. Families spend a lot of money to go on vacation to Alaska and he does not seem to care. I highly recommend avoiding this company, it is not worth it!

Aboli Pai

We took the arctic circle + northern lights tour. Highly recommend it! Loved Jason and Heather, they are amazing hosts.
The cabin where we stayed for the northern lights was clean and very comfortable. The location of the cabin is great with no light pollution. We sat staring at the stars for a long time. The lights did not cooperate till 3 am and we sat in our van to leave just when the lights came out. Jason rushed back to get his camera and ensured everyone got portraits with the Aurora.
A great experience!

michelle shields

Second tour that I have done with Alaska Aurora adventures, and wasn’t disappointed, the scenic tour tho slightly cloudy was nothing short of stunning.
The fall colours were out with the mountain backdrops n moody clouds was just beautiful
Jason and Heather were wonderful guides and a wealth of information
Highly recommend this tour company

Jenna Stone

The absurdity of yesterday is honestly beyond words. Not only did Jason spend half an hour explaining to our van why we were all idiots for picking the arctic circle portion of the tour (vs. the other tour he also offers), he then went on to say it was our fault for not doing more research on what we signed up for. He was condescending, rude, and overly arrogant . 10/10 would never book with him again as I went on a different tour with a guide who bent over backwards to make our trip the best it could be.

Victoria Le

Jason and his family were very hospitable! They went out of their way to get our group to see the aurora and took our portraits. Daytime Arctic view was amazing! Jason was very experienced and knowledgeable guide. We felt totally safe with him on the dangerous icy Dalton highway. Thank you Jason and family!

Amy Pauly

Worst experience ever. They expect you to know what the weather is going to be like at their place. All the do is take your money. At 9pm they should tell you what the weather is predicting and give you a choice not to go. Otherwise, you spend $150 to snack on food. They don't teach you how to operate cameras. They litterly rented a camera to our friend, knowing there would be no break in clouds. The guide litterly knew there would be no break. They don't even have a green screen to take a picture of your group if their is no aurora's. The videos they show are from the 90s and are boring. They truly are a terrible company and I wouldn't recommend at all.