M & M Tours - Juneau, Alaska

M & M Tours: A Premier Juneau Adventure Operator

M & M Tours stands as a distinguished tour agency located in the heart of Juneau, Alaska. Situated at Address: 2 Marine Way # 208, Juneau, AK 99801, and reachable at Phone: 8882045301, the company specializes in crafting unforgettable Alaskan experiences. Their website, Website: mmtoursofjuneau.com, serves as a comprehensive resource for potential travelers seeking guided tours and adventures within the region. M & M Tours has carved a niche for itself primarily through its bus tour agency services, offering convenient and comfortable transportation to some of Alaska’s most breathtaking destinations, and notably as a leading provider of whale watching tour agency experiences.

Specialties and Services

At its core, M & M Tours’ business revolves around providing expertly curated tours designed to showcase the natural beauty and cultural richness of Juneau and its surrounding areas. They offer a range of excursions catering to diverse interests. The company’s commitment to delivering high-quality experiences is evident in its specialization in whale watching tours, capitalizing on Juneau’s prime location within a renowned whale migration corridor. Their bus tours extend beyond the coastal areas, venturing into the stunning landscapes and geological wonders that Alaska is famous for. The company’s knowledgeable guides are adept at sharing insights into the local ecosystem, history, and culture, enriching the tour experience for all participants. A key aspect of their operations is the meticulous planning and logistical support provided, ensuring a seamless and enjoyable journey for every guest. They prioritize safety and comfort, employing experienced drivers and adhering to stringent safety protocols.

Location and Accessibility

Located at 2 Marine Way # 208 in Juneau, Alaska, M & M Tours benefits from a strategic position allowing easy access to major transportation routes and popular tourist destinations. The company’s address places it within a vibrant waterfront area, reflecting Juneau’s strong connection to the sea. Furthermore, the location facilitates efficient tour operations, minimizing travel times and maximizing the time spent exploring the region. M & M Tours is committed to inclusivity and accessibility, offering a wheelchair accessible parking lot, ensuring that individuals with mobility challenges can participate in their tours without limitations. This dedication to accessibility demonstrates a genuine concern for the comfort and convenience of all visitors.

Customer Feedback and Reputation

M & M Tours has garnered a significant number of reviews on Google My Business, with a total of 79 reviews providing valuable insights into the company’s performance. The average opinion is 3.1/5, suggesting a mixed reception among customers. While a 3.1 rating is not exceptionally high, it highlights areas where the company could focus on enhancing the customer experience. The majority of reviews indicate appreciation for the knowledgeable guides, particularly the aforementioned Archie, a Tlingit man who provided captivating commentary during glacier tours. Several reviewers emphasized the exceptional value they received, despite acknowledging that the ticket prices, around $90 per person, might be considered somewhat high for shorter drives (approximately 30 minutes each way) combined with a 2-hour stop at the lake. The inclusion of park entry fees ($5 per person) in the ticket price was also noted.

Notable Experiences and Observations

Tour experiences often highlighted the awe-inspiring beauty of the glaciers and waterfalls. Numerous visitors expressed their delight at witnessing the spectacle of salmon runs, and in some instances, were fortunate enough to observe wildlife, including a porcupine foraging in a tree. Unfortunately, not all tours were successful in spotting bears, though the guides diligently searched for them. The company's glacier express tour, often involving a driver like Archie, appears to be a particularly popular option, celebrated for its informative and engaging commentary. It’s clear that M & M Tours prioritizes creating memorable moments and providing guests with a deep appreciation for Alaska’s natural wonders. The tours offer a blend of scenic beauty, wildlife encounters, and cultural insights, making them appealing to a wide range of travelers. The company consistently strives to improve its offerings and cater to the evolving needs and expectations of its clientele.

👍 Reviews of M & M Tours

Peter E.

4/5

Booked Glacier express on dock & got Archie as our driver both ways - sensational knowledgeable tlingit man - who gave a great commentary both ways.

Ticket of $90pp was high for 30min drive each way, allowing 2hrs at the lake. Ticket price incl park entry - I think $5pp.

The glacier & water fall were amazing. Salmon running. Saw a porcupine up a tree. Sadly no bears.

Kimberly K.

2/5

We arrived at 2:30 ish on the Carnival Miracle. We took the shuttle by the dock downtown. They have little huts with excursions. We had 5 people in our party.
The bus driver had great jokes but he said he was giving is an extra 15 minutes at Mendenhall Glacier as he had to help another bus run gusts back into town. Well lucky we made it back in the hours time because there was no extra 15 minutes. 😱🥶 For the price we paid for this excursion at least should have been given more time at this beautiful. glacier. This is just a $maker no thought given to the customer.

Katie B.

3/5

Took the city and glacier tour, since they apparently can’t take you directly to the glacier anymore? (As of July 4, 2023) Not sure if that’s the truth or just a way to force you to take the longer bus/pricier option.

I could have done without the stop at Homestead park. It was nice to see the whale statue quickly at Overstreet park.

You have plenty of time at the glacier, around 1.5hrs. There are some nice views and the waterfall is fun to visit. Maybe not worth $60/65 per person if you’re on a cruise that visits the glaciers.

Luna-kay M.

2/5

The price was ok. It's basically an uber bus with dad jokes thrown in by the bus driver. You get some time to walk around the glacier park. Double check the time because the driver is a little old and may have mentioned a few different times to be back at the bus.

Benjamin K.

5/5

Whoever our driver was was fantastic! I’m terrible with names but he’s the one who used to be a touring country singer. Very nice loosely guided tour full of jokes and safe driving as he took us from the ports of Juneau to the Mendenhall Glacier Visitor Center and back.
We were able to talk the salesman selling tickets down to $60 per person. Don’t be afraid to tell them the price is steep. I don’t know how I would’ve gotten there otherwise.

K X.

1/5

Horrible experience with the bus getting back from the Glacier. The blue bus company seems to have only 2 buses, which cause issues from 4 pm on. The pick up spot is the same as another company, so there was chaos when the bus pulled up. No way to form lines, and one tiny overhead to keep the rain out for both companies . There was pushing, shoving, cutting in front of others waiting, lack of a proper count onto the bus ,so it was way too full. People refused to get out, back into the pouring rain. The other company had a bus every 15 minutes and more than one at a time. My advice? Book with anyone but the blue bus express.

Jakob B.

5/5

The price was steep for two 20 minute bus ride. It was $79 per person and included a brief tour of Juneau and drop off and pickup at the Mendenhall Glacier.

The tour guide, Benjamin, was fantastic. He was very knowledgeable about Alaska, wildlife, and being in tune with nature. He had some fantastic jokes and great banter.

The bus was just a school bus that has been painted blue. The seats were close together and it was a bit uncomfortable for a taller person.

Overall, the price was too high for the service provided. Benjamin is the only reason for the good review. He is an asset to their team.

Shari S.

5/5

Our ship was late and it took forever to get off the ship. (We booked for 1 hour after our scheduled arrival.) A representative called and they held the bus for us. I was so grateful. Archie was a great guide and shared a so much information about Juneau. We had an amazing time. The weather was very wet, but comfortable.