Spirit Airlines - Windsor Locks, CT

Joshua V.

All the employees are either rude or non existant. From the people at the kiosks to the stewards on the plane... you can tell there's not a single person that cares or enjoys their job.

They can't communicate. When they lose a bag good luck because you won't be able to talk to anyone on where it is or what to do to get it.

Amneris A.

Great flight, I experience the smoothest landing of all my trips till date. I didn’t have any problems checking in. I just brought a cart on with me and off I went.

oʇɐǝq ?.

I had the misfortune of flying with Spirit Airlines recently, and it was a complete disaster. From start to finish, the experience was absolutely terrible. First of all, the check-in process was an absolute nightmare. The staff was unhelpful and were completely disorganized. The line was long, and the wait time was incredibly frustrating. When I finally got to the front of the line, the staff was rude and unprofessional.

Once I got on the plane, the experience didn't get any better. The seats were uncomfortable, and there was enough legroom for a small starving Egyptian. I felt like I was crammed into antmans quantum suit and transported into a single grain of sand. The flight attendants were also unfriendly and seemed annoyed to be there.

To make matters worse, Spirit Airlines charges for absolutely everything. Want a snack or a drink? Be prepared to take out a second mortgage on your home.

When it was time to check in for the return flight home, no one was at the desk and no one was there to take our luggage. In fact there were cobwebs on the desk, and a layer of dust on the chairs. It looked like everyone who was supposed to be working just abandoned ship years ago

Overall, I would not recommend Spirit Airlines to anyone. The customer service is terrible, the planes are uncomfortable, and the extra fees are outrageous. Save yourself the headache and fly with a different airline.

Kevin J.

Never again! Baggage fees that are absolutely criminal. Trip to Dominican Republic was uneventful. Trip home started in DR leaving 15 minutes late. Captain announced enroute that the time would be made up in the air. It was and we landed 10 minutes early. My connecting flight was in 90 minutes . No problem! We sat on the runway waiting to approach gate for 30 minutes. Once at the gate it took 20 more minutes for the bridge to arrive. Upon arrival and de planing we were required to go through customs. No problem ! Upon arrival at baggage carousel ,no bags ! The carousel operated with no bags for 30 more minutes. During which time we were told that we could not leave our bags and expect them to be forwarded to our destination because we had just come back into the country and we were responsible for collecting and re checking our luggage for our connecting flight. Finally the carousel stopped running without ever spitting out a bag. 15 minutes later it started up again and out come our bags. Too late to make our connecting flight we were told to not recheck our bags, but to go to customer service and they would get us onto another flight. We arrived in the terminal , this was in Orlando, to find a mob scene that you only read about in newspapers. There were THOUSANDS of irate people demanding action . The associates were strung out from working 12-14 hours with no breaks tending to demanding customers unable to concentrate. Lines were stagnant......all the while THE MANAGER, ANGEL, directed people to the proper lines for processing. The agents all had their hands tied , as they could not approve changes without manager approval. It took the whole line of people we were in to start chanting and screaming Angel's name before he came over to start addressing concerns. Within minutes he was overwhelmed and retreated to a back room to gain composure as did our agent after he told us that he was unable to get a flight for us as it was our fault that we missed our flight!!!!!!! Once I followed Angel and demanded his return to the service desk he approved our new flight home 3 days later!!!! That was all he could do and he only conceded after I proved to him on my timeline that his higher ups were wrong and my fight did indeed come in on time and it was the fault of Spirit Airlines that we were unable to make our connecting flight. Instead of taking ownership of their mistake they placed the burden on the customer to prove fault and only then would they provide the service that we are all entitled. I am absolutely disgusted with this company. Never, never,never again.

Campbell

Flight continously got delayed an hour at a time. We were unable to change flights in a timely manner because they kept only saying it was going to be an hour. They did not assist with changing flights. Only a partial refund was offered and we had to book our own alternative flights. This was such a delay to our vacation plans it's very dissapointing.
Never again.
Staff was nice and as helpful as they could be given their limitations.

Dennis B.

This has to be the most predatory airline to ever exist - was here early for a delayed flight - waited by the gate for an hour , line was hectic and disorganized so I waited till it died down , went to get in the plane and the agent to tell me the flight was now closed. 4 other passengers where also in the same circumstance because it was very unclear what was happening. Soraya , the agent was borderline abusive and I think she liked denying people access. There was no final boarding call whatsoever and I was waiting right next to the gate.

Muscles C.

Wouldn't let me on the flight for information they never gave in any email. Refused to speak to me on the phone. And kept my money. No same day refund Please do not move with them when they purposely misleading you will not let you on the fight will not speak to you on the phone. avoid this Airline at all costs.

Botros M. A.

very very very very very very very bad company i advise and encourage all people don't use it, never respect times or any flight depart on time , very bad and aggressive and unprofessional customer service team and counters at airports, this company should shut down and totaly cancel it from airlines companies