Ines Tours & Travel - Burbank, California

Anna Melkonian

Ines is one of the most nicest, genuine person I have met. She is very down to earth, informed about her company and the places she sends her clients to. She's smart, sharp and trustworthy. Her pachages are affordable. I will continue booking my travels with her and would definitely recommend her.

H Ohanian

WOW! I have never experienced a more unprofessional sales person. Multiple friends and family have had bad experiences working with her. Make sure you read the fine print and ask questions! Better to book the trip yourself or go through someone else. Most of the positive reviews are ones she writes herself. Amazed at how shameless this woman is.

Arutyun Melkonyan

I have booked numerous fights with Ines Travel and Tours and I have been very satisfied with the level of service I have received. Ines was very informative and helpful. she was able to get me the tickets I wanted with the best price. Thank you!

Arsine Nazaryan

My family and I booked Cancun this passed summer through Ines Tours & Travel. We specifically wanted to stay at a certain hotel so we requested her to book us at “Excellence” in Cancun. However, we caught Covid, so we needed to change our flight. When we called the airline, they told us that the travel agent needs to contact them to make the changes, because Ines Travel did the booking. As soon as I talked to Ines Travel after being placed on hold couple times, she said that her job was to send us to the destination and she can no longer help us, and she said she has another client and doesn’t have time for us. She also said do whatever you want. We had a VERY DIFFICULT TIME, but the airline was the only one who managed to help us reschedule the flight. However within couple minutes, she managed to call her clients that were staying at the same resort to tell them that my family caught Covid. VERY UNPROFESSIONAL, she totally breached our privacy and she had no right to specifically tell her clients WHO caught Covid. I would never go back to this agency even though we booked some of our previous vacations through her. In the beginning, she’s very nice, but according to her, her job is to send you to your destination, it’s not her problem anymore when you are stuck there and need advice or help….very unprofessional!

Jack Oganesyan

BEWARE OF UNPROFESSIONAL AND COMPLETE DISREGARD FOR CUSTOMER SERVICE

Biggest Mistake!!! This travel agency is a complete joke. No professionalism and you can’t even get a hold of them. We decided to book our honeymoon through INES in June after a friend told us she was affordable. We didn't know that came with an added huge headache. Due to COVID-19 the European Union imposed a travel ban to Croatia that ended on July 1st, after our honeymoon would end. When we contacted Ines for a refund she stated that the airlines require a $82 cancellation fee and she could only take it via Zelle. Don't believe her, that is a fee she made up to gouge even more money from people. Although most of our hotels and airlines were later refunded, we still have almost $2000 left to get back. Because the agency uses a third party to book its flights/hotels then the travel agency was supposed to cancel the associated hotels/flights. After contacting the third party they said that the travel agent forgot to cancel the arrangement. After repeated attempts of contacting her and being on hold for 30 mins only to be disconnected. Don't think all the phone calls she gets in her office are people trying to book trips. Contacted a attorney to see how strong of a case I have. Sad that people are taking advantage of this pandemic. Complete con artist. USE THIS AGENCY AT YOUR OWN RISK.

Leo N

We wanted to give this agency a try for our upcoming trip but it turned out to be the worst decision we have made.

This was our 9th time going to Hawaii and we always stayed at the same hotel and always enjoyed when using our regular agency but not this time around when we used Ines.

We landed and were suppose to be greeted by the inclusive transportation service, no one was there looking for us but luckily since we knew our way around the airport we were able to navigate and get to luggage section and after getting our stuff we had to approach and ask tour people everywhere to find out which group was our shuttle. Finally found them and was taken to our hotel. Upon checking in, we were told the room we were going to get had 2 beds? We told them we had booked 1 bed (with Ines agent) and they insisted upon checking the reservation over and over that we were booked with 2 beds. We told them we'd like to get 1 bed instead and were told they only had 1 room left with 1 bed and we were charged (a big difference) on the spot for it.

On our last day, we were suppose to be picked up at 12pm by the shuttle to get back to the airport. We got to the hotel's assigned shuttle pickup area at 11:45am and waited.. no bus showed up. At 12:10pm we called to find out where the bus is and were told to wait patiently as there's some traffic...so we waited until 12:25, called again and were told the shuttle is almost there. 12:35pm yup no shuttle! Called again and were told that the shuttle was there to pick us up and we weren't there? Excuse us? Say what? Needless to say we had a plain to catch up to and at that point were fuming but had no choice and called an uber and went to the airport barely making to our flight!

When we got back we called them and told them about the pickup situation and shuttle not showing up, she told us we'll get a refund if we provide the uber receipt. It was sent to them and after a few days now they're claiming that the bus was there and we weren't in other words the travel agency is backing up the lie by the transport company just so they won't refund for what they promised? Just AMAZING!

8 times of prior trips went flawlessly for us but as soon as we tried this company on the 9th trip it turned out to be a nightmare.

Please do yourselves a huge favor and stay away from this unethical disaster of a service! F- wish I could give them 0 stars!

Lusine Abasyan

Terrible customer service. Ines doesn’t deliver what she promises. Once you pay $, she doesn’t care about your needs anymore. I ended up with the worst airline and hotels. Stay away!

A A

Great customer service ?
Unbeatable prices ✌️
She is traveling all over and you can get her personal experience.
My Europe tour was unbelievable, memorable.
Thanks again Ines