Residence Inn Bloomington - Bloomington, Illinois

Andrea G.

I had a great experience at this hotel! The rooms were spotless, which made for a very comfortable stay. Parking was easy, which is always a plus. But what really stood out was the customer service—Damion at the front desk was extremely helpful and went above and beyond to ensure everything was perfect. His friendly and professional attitude made a big difference. I would definitely stay here again and highly recommend it to others!

Jordan S.

Does not adhere to brand standards. Refuses to grant late checkout though it is guaranteed per the Marriott Bonvoy T&C. When I highlighted that I am a Titanium member, they doubled and subsequently tripled down flat out refusing to give any late check out whatsoever. Also, on the app and website they have posted that the checkout time is 11 AM, however, the back of the room door states that check out is at noon. Avoid unless you’re a glutton for punishment.

Pamela M.

Expensive but nice rooms. Very clean and spacious. Easy to find. Just be aware that pet friendly will lead to a $100 charge. That’s astronomical among any chains we have stayed with across the country and nearly doubles what you’ll pay in the end. The staff tells me this is due to the deep cleaning. I can’t say the room was any different than any other pet friendly stay so it still seems excessive. I would not stay at another Residence Inn with my pet considering the extra wasted money for a well behaved pet.

Paola H.

I’m here as of right now on a business trip, I’d like to say the room is very spacious, and has a lot of amenities. The front desk service from Tammy is just terrible , the only person who has been helpful would be the night time guys who aren’t disrespectful or unpleasant. I had called in the morning to request house keeping mainly for towels ,( I’ve been staying here for three days already) I did bring my daughter with me and wanted to bathe her I waited three hours until I called again and Tammy answers the phone only to say “ housekeeping went to your room and you denied “ she then proceeds to tell me the room they went to and it was the one next to me again another inconvenience based off inaccurate information from the phone call due to her catty attitude and rushing the call. Overall everything else is good she just needs proper training and communication skills to improve a better atmosphere in the front.

Michelle O.

i stayed here for one night and wished i stayed in another property. after check in my husband and i were gone all day until the late evening. getting ready for bed is when i noticed the trash under the bed and then the blood stains on the comforter.|i called the front desk and Nick said he could move us, but i told him we are only here for 1 night it was already past 9:30 pm and i would rather have my points i used to book this room credited back to me. i did ask for a new laundered comforter which i think as given. Nick said he had spoken to the assistant manager who said no she can only move us and provide 5,000 points. to stay at this property i used 13,500 points. i don't think it was unreasonable to ask for the points back as part of service recovery.||I didn't even have a chance to share that the sink wasn't draining, and there was a hard piece of plastic on my pillow over the zipper that made it difficult to sleep with because it kept poking my face.||i then spoke with the GM Tammy, she told me she couldn't go against what her asst manager decided. i told her again i was leaving in less than 12 hours, pecking up and moving late at night wasn't a good idea that i would rather have my points i used to book this room back to me.|Tammy kept going in circles how she cant go against the decision who assistant made and to make a complaint with Marriott. tammy stated it didn't matter if I made a complaint with Marriott because it was gonna go straight back to her and she was gonna tell me the same thing that she told me in my telephone conversation with her in an email she was the top decision-maker, even over corporate Marriott.

Teresa M.

I booked this hotel as a short getaway for my family. We stayed one night. Was this hotel nice? Yes. Was it worth the price? No (I used points; however, it is NOT worth the price for one night in my opinion).

The check in process was ok. I prefer to use the Mobile Key to avoid having to check in; however, when I went to check in, I had to go in to check in and get the Mobile Key. Should not promote Mobile Key if you are going to require customers to come in.

The front desk staff was amazing! Very polite and friendly.

The pool was COLD. I was very sad about this. We were hoping to use the pool while there. But it was SO cold that we only used it once and used it about 20 min and didn't go back. My kids were shaking it was so cold.

The room was great! Very clean and the staff was helpful.

The breakfast was ok. The food, when available, was great! However, when we came down, it must have been right after a rush and everything was gone. No eggs, sausage, biscuits, fruit, only 1-2 servings of cereal. I understand that they have to restock things but it was very odd that food was not restocked as it was almost gone (almost like they waited until almost ALL food was gone and then they restocked the food - even the things like fruit, cereal, etc that don't require cooking). Also, when we asked about the food being gone, the woman working back there was very blunt and not friendly - saying "Yeah, it's coming". No smile, no friendly demeanor.

Overall, nice experience. Not great. Not horrible.

Jordan S.

Does not adhere to brand standards. Refuses to grant late checkout though it is guaranteed per the Marriott Bonvoy T&C. Avoid unless you’re a glutton for punishment. From their own website:

4 p.m. Late Checkout: Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels, StudioRes, and Design Hotels, where it is based upon availability.

Management will say that it’s based upon availability. It’s not - it is GUARANTEED. They need to refer to their own company’s website and begin caring about customer guaranteed benefits. This property is not a resort and convention hotels, StudioRes, or Design Hotels.

J. D.

Very impressed with this hotel. Registration staff were friendly and check in was quick and easy. The room I had was excellent, see attached photos. Highly recommend