PTLA Property Management - San Leandro, California

Jam V.

We’ve been renting from CWP (now PTLA) for 13 years. Our point of contact has always been Nicole Williamson and she has consistently been a kind, responsive, and dedicated. Over the years, we’ve dealt with some ongoing flooding issues in the unit, which have been challenging — but it’s important to note that these issues were out of Nicole’s control and related to the owner’s decisions.

Despite it being difficult to get permission for repairs or replacements for some things, Nicole has always done her best to act on our behalf and insist that the repairs be done. She is a good communicator, follows up right away, and genuinely cares about the comfort and safety of her tenants. Her professionalism and patience have been much appreciated over the years, and I really value her commitment and support.

Darline E.

I am a fairly new tenant moved into a unit about 5 months ago and although I have had 1-2 issues PTLA has done an amazing job with the maintenance thats been needed. They have the right people with the right attitude helping out throughout every process. Very professional and very friendly. I have had recent work in my unit and they have responded quickly and the work got done pretty fast too. I am more than satisfied with the work provided. Even when applying they were very helpful. As well, the manager at the office is kind and caring. Even the girl at the help desk is super nice. I only had one negative experience with one of their agents there but I think everything else makes up for it honestly.

Joel A.

Working with PTLA has been a dream so far. We've worked with Regina Stone to this point (signed lease agreement, move-in date confirmed) and she has been warm, prompt, courteous, and anything you could hope for in a property manager. I'm excited about our new apartment and the ease of working with PTLA through their web portal moving forward 🥳

Mz M.

I met with Monica Roe while viewing one of her properties, she was so nice a very professional. She showed me more than one unit and even asked my opinion regarding each unit. She was very detailed and patient with my many questions, which made me very comfortable. The property was very clean and well kept and that was very impressive. After meeting with Monica I was sold and will be applying for the unit that she showed me. Thank you again Monica!

Oluchi I.

If I can give a zero rating, I will! I move into this apartment and since moving in, I have no had a single month of peace. If it’s not the faucet, it’s the drain. To top matters we finally moved out and because of a single stain on the carpet, they refused to pay back my deposit but instead sent another bill of over a thousand to cover the carpet. I’ve lived in different places and this is the worst experience I’ve had as a renter. Safe your self from trouble. I wish I had spent a bit more and have my peace. They are just the absolute worse!

Maggie S.

We were residents with PTLA for two years and had a great experience! Throughout our time with PTLA, Luci M and Lauren were so helpful, incredibly responsive, and completely attentive to any needs that came up. Emergency maintenance was consistently reliable, always friendly, flexible, and took care of issues with ease and thoroughness. We are grateful for the PTLA team, especially Luci and Lauren, and would highly recommend them to anyone looking to move in the area!

Samantha I.

Monica is absolutely amazing!! she went above and beyond for me. I was scheduled to only look at one property but she took the time to show me multiple properties. I am so thankful she did because I fell in love with the last one, and I applied right away. If I could give another five stars I definitely would. Huge Thank you to Monica, Shes was such a pleasure to work with.

R A.

Five stars only? I wish there are more stars and crowns to give to people who truly go the extra miles to help when they dont have to… well, that’s for sure Monica! I had to travel outside the US for a family emergency and came back and didn't know that my voucher was about to expire. I had only 3 days left & I contacted different property managements but no one cared or bothered to help me only PTLA management, specifically, Monica! She was very understanding to my situation and communicated with different people to get me approved before my voucher expired (i had only 3 days left!). She’s very professional and caring and she gave me hope in humanity. People like Monica are the ones who deserve to be recognized for their work and skills that customers love and appreciate. I will definitely recommend PTLA to my family and friends as long as they have people work for them like Monica!