OS Salon - Bloomington - Bloomington, Illinois

Hannah

I unfortunately had a very poor experience that left my hair over processed, damaged, with lines everywhere. The “experienced stylist”
rushed high lightening my hair. Then she over booked and was too busy with her other client. She didn’t even check on my hair until she could see I was getting upset. Leaving my hair to process for OVER an hour on my roots. Then I was left again, to wait at the hair washing station for another 25 minutes. My hair didn't even get completely washed, conditioned or toned. Finally by 3:15pm, I told the staff I had to leave for another appointment and still left with wet unfinished hair. On top of that, I still had to pay $140+ and left with this mess of hair.

I’ve never had such a poor experience, where you’re basically ignored and have bleach on your head for over an hour without someone checking on it. The stylist only check it because she could see I was getting frustration. The best part is I was sitting right next to her the entire time and not once did she check them until she saw I was frustrated. I shouldn’t have to tell the stylist, “hey can you check these foils”.

Especially, when you’re paying over $100 for services, this was completely unacceptable. The manager offered for me to come back for them to fix it, but after such a frustrating, terrible experience who would want to. I asked for a partial refund and they wouldn’t even do that.

The photos of my hair clearly show the disaster of this appointment. It was suppose to be a simple partial balayage appointment, turned into terrible service, damaged hair, 90’s tiger stripes that I will have to pay someone else to fix. My advice for this salon stop over booking clients.

Miriam N.

I had an amazing experience at OS Salon with Rachel! From the moment I walked in, the environment was warm and welcoming. The entire staff was friendly, and the salon had a great atmosphere. Rachel genuinely cared about making sure my hair looked and felt its best. I left feeling confident and so happy with my cut! I'll definitely be back!

Polar B.

Lexi is knowledgeable and is truly following a career path that she succeeds in! Knows how to style hair for it to be most complimenting. She has educated me on how to maintain my curly/wavy stubborn hair. She takes time when applying color to make sure your money is well spent. Over all, Lexi does an amazing job and is great to spend time with!! I appreciate and love coming to see her once a month. She always gets me back to feeling like my best self!

Ginger M.

Paige does an amazing job on my curly wavy hair. It’s very fine and she always makes it look great. She listens to what you want and understands the challenges of curly hair in maintenance and styling. I have been hesitant to embrace my curls but no longer. I receive so many compliments. If you are unsure, take the chance. You won’t regret it. My hair gets better every time. Thanks Paige!

Jennifer B.

I hadn’t had a hair cut since going through chemo I was scared to try a new place. I arrived to my appointment blind not knowing who my stylist would be. I was greeted when I walked in & offer something to drink. I had a bit of a wait as the stylist client before me ran little over. My stylist was Sarah. She was very friendly & listened to what I was wanting & showed her a picture. Sarah did an amazing job. I’m happy with the results & will definitely make appointments with her in the future. Highly recommend Sarah

Chloé V.

Ashley is an extremely talented hairstylist and a very professional, nice and kind person! She understands very well your needs and takes very much care of your hair with always smart recommendations and advises. Plus she is always welcoming, positive and with so much energy! I love the way she takes care of us! Ashley is a great professional!

Haley S.

I had been going to my previous stylist for years and absolutely love her. If she was closer I’d probably still be going. However she isn’t. I needed a new place and stylist, I went to a few places in town and none of them really hit the mark. So I just googled hair salons near me and OS Salon popped up. So I called and talked with Lexi and made an appointment. When I got to my first appointment the whole place felt welcoming! Lexi is so kind and knowledgeable about hair and products! I learned more about my hair from her than the other places I had tried in town. I even took my 3year old and got her hair cut! I recommend my mom and she loves it there! Absolutely love the salon and Lexi! That night I pre booked more appointments! I have finally found a great salon and stylist! 100% recommend!

Jessica G.

Lexi she is the most amazing stylist. She understands what you want when you tell her and has always made feel beautiful when I'm done. She is truly and amazing person and stylist. I love my hair everytime I go. I highly recommend her to anyone needing their hair done.