On Call International - Salem, New Hampshire

Barbara N.

My partner was confined in an Italian hospital with sub par care. When the two nurses came to the hospital room who were to accompany back to the US I was ecstatic and we were recused from a terrible situation. I experienced nothing but caring, kindness and professionalism. Highly recommend!

Brady N.

My wife suffered a pelvic fracture during our recent trip to Sicily. On Call International was the "Travel Risk Management & Emergency Assistance Solutions" coordinator contracted by my travel insurance company (World Trips). They were our point of contact during the emergency.

Long story short:

It took ~48 hours for On Call International to:
- obtain medical records,
- review internally and meet with medical team,
- approve emergency medical evacuation with the insurer (World Trips),
- coordinate Air Ambulance (Reva Air),
- coordinate admittance to hospital near our home,
- and fully schedule the return itinerary

About a total of 4 days after initially connecting with On Call, we were on a plane home.

It's worth noting that we had $1,000,000 in "Medical Evacuation & Repatriation" coverage on this policy. If I had to guess, the air ambulance alone was 1/4 of that.

I spent many hours on the phone coordinating everything with On Call International, and they were available 24/7. The repatriation was complicated by my wife's condition, and the fact that we had an 8 month old baby and 3 year old toddler, were located 3 hours from the airport, and numerous other factors.

Emma T.

I recently broke my ankle while traveling for work in Manila the Philippines. Every member of staff at OnCall that I talked to was absolutely wonderful from those manning the lines generally to the Medical Advisor. They were sympathetic and caring and tried to make the process as easy as possible for me. They made arrangements for my flight home and communicated clearly throughout the whole process. When initially calling I was steeling myself for a battle based on other experiences with other companies of this type, but the whole thing from beginning to end was easy and supportive. My experience would have been significantly worse if OnCall had not been as wonderful as they were. I would thoroughly recommend their services to others and am very grateful for everyone at OnCall who helped me.

brent B.

My father used this service to get from Palm Desert CA. to Medford OR. My dad was in a care home and needed to get back to his home in Oregon. The assigned representatives (Rose) and the travel nurse were outstanding. Be familiar with the proper required paper work before you start. The Doctors office had to be walked through each page so it was filled out properly. Once he was cleared to travel, the nurse was fantastic and it was a first class drive and flight. My dad had nothing but positive things to say!! Thank you!!

Gwen P.

On May 6, my husband was traveling alone in Michigan to visit family and friends. I was at home in Florida. He fell and fractured his hip requiring surgery the following day. I called On Call and was assigned a case number that same evening. During his surgery and follow up, I was updated by On Call and Dr Knicely of Covenant Hospital until his release from the hospital on May 11. He had to see the surgeon on May 14 for a follow up to the surgery. After that, On Call got the necessary clearance for him to be flown back to Florida with a nurse. He was picked up at the house where he was staying and brought to our door, accompanied with a very capable flight nurse. What a wonderful outcome for his accident.
ON CALL INTERNATIONAL did everything they said they would do. I highly recommend their service and will continue our membership.
Gwen Pahl, Lake Placid, Florida

Nan S.

They were NO help to us in Italy when my husband became ill and desperately needed a doctor. He ended up in the hospital, twice.They said they had to have a physician look at him before they could help us but then said they couldn’t get a physician to come due to Covid. Our hotel got a doctor to come. All they did was give us the runaround! Customer beware!

torniel980

We used this service when I broke my knee in Cabo San lucas Mexico. They sent out their nurse (Gary) who did a fantastic job for us. He was extremely professional and made our trip very smoth geting back home. The company paid for all the expenses and we flew business class. Could not have done this without them.
Will definitely keep this service it was a life saver.

Overlook R.

On Call is a horrid nightmare. I was in a hospital in Ireland with a broken spine I suffered in a bus accident. I had to fly back to the US the day after I was discharged from the hospital. The doctor clearly said I needed to be in a reclining seat and wrote it on my discharge summary. On Call told me to pay for it myself. Three business-class seats on that aircraft went empty. Additionally, they told my insurance company they faxed the hospital to get information on my condition. I asked which number they faxed, and they gave me and my insurance provider a fake number which does not exist. I asked the hospital for their fax number, and they said they don't have fax capability. On Call did NOTHING to offer emergency assistance, then they lied about it. If you find out your travel insurance company deals with On Call, DO NOT buy that insurance. On Call is the WORST. I will be filing further formal complaints against them. If you value your life, don't use On Call.