Best Western West Lebanon- Hanover Hotel - West Lebanon, New Hampshire

Mathew

Positive: It was very clean. The staff was super friendly and helpful. Negative: Parking. There?s not much room for very many cars. Also, upgrade the tvs. Most places I stay have smart tvs which are great because I prefer my Netflix and Hulu to cable.

Willa C.

Really wasn't great.

Location: so-so.
Near good spots in NH but unfortunately also near a waste treatment plant. Parking lot smells like sewage, room views overlook parking lot.

Rooms: iffy.
There were many noticable stains on the bedding--pillows, blankets, and sheets, which seems silly considering you can just bleach white.

Service: terrible.
I booked this hotel through Expedia because I wanted a weekend to relax, to go to their indoor pool, hang out in a robe, and have someone else make my bed. On Expedia they said it had an indoor pool, turn-down service, etc. Not only did it not have a pool in winter (or an indoor one, allegedly, despite having pics of it) but the whole hotel didn't have robes! I even asked! Even worse, I asked for turn-down service at the front desk after the maid skipped our room with the "please make up room" sign on door for 2 days! Even though there were only 1 or 2 other rooms booked in the entire hotel! It was completely empty but she couldn't do our room?
So I asked the front desk, specifically, to have her make the bed and room up. She did not. She grabbed 1 towel, emptied 1/2 trash bins, and left.

Why did I spend hundreds of dollars to relax at a place that had no decent amenities? What kind of hotel doesn't have robes or do turn-down

Joy Z.

Booked a 1-night stay through Expedia. Contacted Expedia two days before our trip to see if we can cancel with a refund or change a date for free due to the upcoming storm. The request was rejected by the hotel. So we didn’t make change or cancel the booking. On the day, we arrived at the hotel at 7:30 pm and were told the booking was cancelled. Expedia still shows our booking as active and never was a confirmation for cancellation received. The front desk lady was extremely rude and kept saying Expedia should have called her to confirm the guests were still coming (which was ridiculous). She made up a bunch of other lies trying to blame Expedia and even refunded Expedia for this non-refundable reservation which the hotel refused to refund for cancellation two days ago. She showed the refund record to my husband and guess what, it was an hour ago when the Expedia rep called her to understand why…. Bottom line, not honest business at all. They can sell your room to others if you check-in late and they ASSUME you are not coming. Will never stay here or any other best western branches.

Haley M.

The walls are paper thin. Wasn’t able to get a different room because they were fully booked. Choose a different hotel if you’re a light sleeper. Room was clean and staff were nice.

Michael

Positive: Excellent accommodations. Staff; remarkable, impressive, so kind and thoughtful. Negative: Excellent hotel. Exceptional.

Michael D.

There are so many places to stay in the area that are absolutely dumps that is was refreshing to stay in a clean place. It has a great breakfast area and laundry too. We'd stay there again for sure!

Lori C.

This hotel was excellent, clean friendly staff close to restaurants and shops. Pool was super nice beautiful flowers everywhere. We will come back again for sure. Oh breakfast included was great. Thank you for everything ❤️

William G.

the staff was super helpful. the room was up to date and was very clean. I would recommend staying here and I'd stay here again as well. The room rates are extremely reasonable. Although during Dartmouth college graduation the rates get higher as due to supply and demand. Very comfortable and inviting.