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- Best Western Plus Chicago Hillside - Hillside, Illinois
Best Western Plus Chicago Hillside - Hillside, Illinois
Address: 4400 Frontage Rd, Hillside, IL 60162.
Phone: 085449300.
Website: bestwestern.com
Specialties: Hotel.
Opinions: This company has 1431 reviews on Google My Business.
Average opinion: 3.8/5.
📌 Location of Best Western Plus Chicago Hillside
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👍 Reviews of Best Western Plus Chicago Hillside
L L.
The staff does a good job cleaning and keeping up with the hotel. It's located next to the highway, which makes access to the city and surrounding suburbs easy. Located in Illinois, which is a marijuana friendly state, there is the smell of it in the hallways and elevators. That part was not so great.
Alex K.
Upon arrival it was impossible not to notice the horrid weed smell, overpowering. Before you even hit the entry door it just smacks you in the face. I even mentioned it to the nice person that checked me in, but I got that there is nothing he can really do about it. Was clear rampant weed usage in the hotel, outside, the lobby, the elevator all absolutely reeked. It wasn't until I got in my room I was able to get away from it. Had dinner in the onsite restaurant twice while I stayed and had no issues, good food, fair price and the staff was good. The breakfast situation however is entirely a different story. I'm fine with a paid breakfast buffet like they had at this location, it's just the specific service that I had issues with. Walking into the restaurant its hard to tell if it costs money or not because both days I went in there, there were no employees to be found initially. The first day I had to sit down at the bar and just wait for an employee to finally come around, which was several minutes, I could have easily just gotten food from the buffet and walked out and no one would have even known. I ended up ordering off the menu the first day after I was finally able to get service and the food was fine. The second day I was so upset with the service and employees I didn't even tip, which is really hard for me to do. Just like the first day there was no employee(s) to be found upon walking in. I decided to try the buffet this time so waited around several minutes before an employee showed up and then said I'm going to have the buffet. I got my first trip up to the buffet then another employee from the back came and took the tray that had all the meat in it and took it in the back, even though there was still meat in it. At this point that employee and another one came out of the back and got drinks and even made a waffle at the buffet table and then took them in the back with them. The whole time there was just no meat tray on the buffet for a solid 10+ minutes while very clearly the employees were just eating in the back. Eventually I got tired of waiting and just left a complete waste of my money. This service alone was such a joke it not only has me never going to this Best Western again.
Tony N.
I think the only positive about staying here was the pillows. Pretty sure nothing has been updated in 15+ years and it shows. The rooms and hallways were musty. Hallway had strong marijuana smell. Found hair in the shower soon after check in. And called the front desk to confirm there was free breakfast and what time it started — only to go downstairs the next morning and be told by a different staff member there is no free breakfast, you have to eat at the completely barren restaurant on the 1st floor. Felt like I checked into a motel instead of a Best Western. Definitely the worst Best Western I’ve ever stayed at.
GrandTour48311789757
Great hotel nice and knowledgeable staff. Food in bar was great and breakfast buffet is amazing with many options. Rooms are clean and beds soft. I stay in alot of hotels this is one of my favorites. Has a fitness room in it that looks good not that I would know lol great stay
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Positive: My room was convenient to the parking lot. It was clean, the temperature was pleasant and it had all the things I needed in the room. Negative: I was hoping there would be a complimentary breakfast.
mamma710
It looks like this place had a problem with some biker group and they retaliated by writing a bunch of negative reviews that seem to be focused on bed bugs. Well, here's an honest review from someone who isn't bias either way. Therefore, when I first arrived I hit this huge pothole in the first driveway which is mind baffling that it hasn't been repaired. From this point on my experience was positive in every way. The rooms were clean, the staff was nice, the location was good and I didn't see any bed bugs. I highly recommend this hotel and I will stay here again.
Anthony J.
To Whom it may concern, my experience with this hotel was not a good one. When I first checked in on 8/14/24 The checked me into room #257 which seemed to be a storage room with paint buckets and different things. So I walked back to the front desk and explained to the guy at the front desk that the room was a storage room. He said I thought i put #207 I said no it was #257 here is the video that i took with the key and room number. The guy at the front desk said and the door opened? I said yes. He apologized then gave me another room. #221. So I went to that room to inspect it to make sure it was ok, only to discover that there were stains on the sheets and black mold in the bathroom on the cieling. and it looked to have been painted over, and not done well. I then went back to the front desk, They guy was leaving for the night and a female was there so she gave me another room #357. She stated to let her know how that room was. To my suprise it was better. I think the the hotel can be upgraded a little more and housekeeping should make sure they are verifying that the cleanliness of the room is up to par. I then parked in the back of the hotel, to be closer to my room, and none of the doors let me in with my key i had to walk all the way back to the front of the hotel just to get into the building. When I got there the guy at the front desk stated that we can walk out the doors but we cant get back in. I then asked then what the point of the doors having key access if the keys wont work. a little frustrated at this point. so I left it alone. I thing I should receive so type of accommodation for the inconvenience. Then there was a $12 fee per person for breakfast. I thought Breakfast was included. But that was that. Also the coffee machine didn't work in the room. I was not happy. But the DNC was in town and there was no other place to book everything was sold out so I stayed, But I was not happy at all.
Gwen S.
I’m here anytime I go home. It’s a great location right in the middle of where I need to be. The staff is friendly and helpful. The rooms are clean and stocked. And rates are good.