AAA Orland Park - Orland Park, Illinois

KEVIN C.

Would leave zero stars if I could. I have had insurance thru AAA ( John Lesniak, agent) for over 15 years. I used to recommend it to everyone. Can't do it anymore, requests for clarification of policies were not responded to; invoices of my son's policies were sent to me; cancellation of my son's auto insurance was done because he never received a bill; lastly my boat insurance policy was changed without contacting me. This last one, wore my patience out. No personal service like a phone call or verification of the process, Find a different company for insurance.

Grisel G.

I have been with AAA since 2007. Never had a bad experience until recently. John, one of their agents, was really good but now he won’t even answer email or calls. The facility manager never called me back. I just needed a quote to add solar panels to our insurance. But nobody wants to be neglected.

Stef T.

I came in for an international license permit and let me just say that Mrs.Bertha needs an extremely high raise! She was amazing! Very helpful, kind spirited and professional! I am so happy I came to this location for help!

Stan C.

John Lesniak retired and I was never informed. He never finished up with my home insurance and never returned phone calls or emails while I was with him. Clown show

Nadia F.

My car insured went up a couple hundred dollars within a matter of 6 months. No claims and I have a great driving record. I was hesitant to renew with this office but decided to change from paid in full to monthly.
About 2 weeks after renewing my auto insurance I was getting a home owners quote with another agent in a different office, which I then find out that although I have renewed my auto insurance AND paid the 1st installment, my insurance was cancelled.
The home owners insurance agent was so perplexed he immediately called the branch to speak with the manager who did not immediately return his call. He called to take of 4 times to this branch before getting Sarah.
Valarie then calls me and says it should be taken care of by the end of the day. I never received another call saying it was corrected. Moving forward, today I go online to the mobile app where it shows I am still without insurance.
Naturally, I call Valeria who had the nerve to raise her voice saying she’s done everything she could possibly do and all we can do is wait til the “higher ups” get to it. I remind her that I am driving with no insurance and that that alone is illegal although I made my payment. All she offered was excuses. I would not recommend this branch in fact, they need revamping.
My next call is to corporate and then my attorney if this is not resolved expediently.

Percy O. J.

Driving down I57 and it was a piece of hard plastic in the middle of the road, I tried to swerve pass it but it hit my front driver tire and it immediately caused a flat. I called AAA and within 10 minutes they was there to help me change the tire due to a stripped lug nut and I was able to get the tire replaced. Great service, fast worker, and efficient time management.

Kenneth P.

We came in with a question. There was nobody at the front desk, and after waiting a few minutes we heard someone say, "What do you mean someone is here?" When we asked our question and sought advice, it was quickly clear that people were not listening and really weren't interested in doing so. We knew our situation is odd, that's part of the reason why we sought travel advice from people know travel. But we were obviously outside their accustomed box. Their only proposed solution was to get back into the boxes everyone else is in. Beyond that, nothing. They were not interested. And as we left, the person who had come to sit at the front left for the back. The front desk was once again empty. Walk-ins are apparently not a thing.

I love AAA and have used their travel services before. We did not book through them this time, and maybe this office resents that. But we are *members*, and that should count for something. Now I doubt that we will book with them in the future, and that's a shame.

Yolanda W.

I've been an AAA member for 3 year 4 people on my account. Never had an issue with them until Dec. 10, 2022 . My starter went out on my car so i contacted AAA to have it towed to the shop. I requested a flat bed tow truck because i have an all wheel drive. The tow truck driver damaged my transmission by pulling it on and off the flat bed truck. When put in a complaint with Triple A they tells me someone will contact me within 48hrs. Which they didn't, it took 2half weeks to hear from someone after i constantly called every other day. Once i did get an adjuster he calls me leaving a voicemail telling he has a resolution to my damage. When i call him back i gets a recording me he was out on medical leave and didn't know when he will be back. Now i'm back to constantly calling every other day for someone to contact me. So very unprofessional & disrespecting on all levels. I don't advise anyone to go with Triple A unless you have money to just give away.