AAA Irvine Insurance and Member Services - Tustin, California

AAA Irvine Insurance and Member Services, located at Address: 13331 Jamboree Rd, Tustin, CA 92782, United States, is a reputable insurance agency that offers a wide range of services. With a phone number: 7149731211, this company is easily accessible for any inquiries or assistance. The company's website, Website: ace.aaa.com, provides comprehensive information about their services and offerings.

The agency specializes in various types of insurance, including auto insurance agency, home insurance agency, motorcycle insurance agency, and life insurance agency. They also offer cruise agency and travel agency services, making them a one-stop-shop for all your insurance and travel needs. Additionally, they provide on-site services such as notary public and passport photo processing, which adds to their convenience and accessibility.

One of the unique features of AAA Irvine Insurance and Member Services is their wheelchair-accessible car park and entrance, making it easy for people with disabilities to access their services. This commitment to inclusivity and accessibility is commendable and sets them apart from other agencies.

AAA Irvine Insurance and Member Services has received numerous reviews from satisfied customers, with a current average opinion: 4.4/5 based on 467 reviews on Google My Business. This high rating indicates the company's dedication to providing excellent customer service and quality products.

Reviews of AAA Irvine Insurance and Member Services

BSW LP

1/5

One of the worst AAA locations. Poorly managed staff. Left early so I can go and not wait there long arrived Friday at 3p for dmv services. Walked in they have 4 agents in dmv section. Lady check me in and there’s only one other person in front of me so I sat in waiting area as each agent finished helping the person they were working with. They just stood there Typing on their computer at this time I’m thinking OK they’re wrapping up then they started turning around and walked behind their area and started giggling and talking about the weekend. At this point, the person who had checked in walks in and says sir, I think your membership is expired. You need to renew I said OK no problem. How much is it? I’ll pay you. Should I know you gotta go see this other lady when is sat in front of this other lady I asked how much is it so I can pay and get it renewed she says someone please go in the waiting area and they’ll call you up. At this point All four agents DMV in the back laughing and not helping a single person as I sat in the waiting area. I see seven people in front of me. At this point I walked out this place is a joke. You would think some sort of management or supervisor would have stepped in and said One of the agents should stay and help customers so we don’t have every single person walk away at the same time. The only reason I even have AAA membership is DMV and at this point, I think I’m not renewing or at the very least trying a different location. After I left the office, I called over the phone to ask about my membership and they informed me that it doesn’t even expire until December

Bigdogs Mama

5/5

Rob Sara has been helping us with our insurances since we moved to California few years back. He came highly recommended by our friends and we simply cannot be happier with him: He is experienced, patient, knowledgeable and personable, i only wish that there are more stars that i could give him. Thank you very much Rob from Irvine/Newport Beach.

David T

1/5

I bought a car from a AAA member. Started the paperwork at a AAA. The seller couldn't pass smog so we couldn't finalize the paperwork. 2 weeks later I got the car to pass smog and came back to AAA to finalize the title transfer. AAA turned me away because I wasn't a member. Well AAA, don't start something that you can't finish.

Catherine A L

5/5

Tamy in the DMV area is fantastic! I’ve been going to have her help me the past several years! Thank you for all your help Tamy, you are truly an outstanding professional. Great help with notaries!

Brianna Knowlton

1/5

I have had multiple problems with this particular AAA. One of the worst when it comes to customer service. Too many errors in their systems when it comes to the DMV side of it. Tried to get info changed and never goes thru on AAA side and DMV side plus have been lied to multiple times by different employees here. Nice office, bad parking.

T dan

5/5

Best service!! Ariana is soooo nice. Kind and friendly service. And gave me very important suggestions!! Finish IDP in 15mins. Now I am ready go to Europe ~

Adora Cole

1/5

This branch is terrible. I got the same rude and unprofessional employee who rolled her eyes at me about six months ago. Not only did she not greet me she gave me attitude (again) and gave me the wrong information. I had to call the AAA branch in Newport Beach where I normally go to confirm what she told me was accurate. It wasn't. I now have to go to the DMV to renew my registration. She didn't want to do her job and after waiting for 45 minutes in line she lied to my face. I will never go there again and I am canceling my and my family's memberships. We have been with AAA for 10 years. I want nothing to do with this company again.

R Andres

5/5

Doors are now open with full service, but be prepared for lines and long wait times since occupancy is limited for social distancing purposes. DMV transactions can be handled without going inside, as long as you have paperwork on hand.
Safety measures aside, service is reliable, accurate, and efficient.