Zephyr Cove Snowmobiling Tours - Zephyr Cove, Nevada

Sally O.

Zephyr Cove changed our tour from lakeview tour to the backcountry tour a few weeks before the scheduled date but the weekend before the scheduled tour, Lake Tahoe received lots of snow and they never changed the location back. Also on the backcountry tour, the company doesn't maintain the trails so driving it was dangerous for everyone and half of the group that day didn't even make it to the top of the tour. We got our tour cut short due to the dangerous conditions and we even lost our tour guide for a bit.
I don't recommend this tour company. I would go with the other one until they start maintaining their trails better and safer for their guests.

Selena H.

We did a 2 hour snowmobile tour with Zephyr on 3/22/23 and we had a great time. We brought our own snow gear, but if you don't have your own stuff they do rent snow pants, jackets, etc. We had our two kids with us, so we rented two machines and rode doubles. The machines were in excellent repair and were easy to operate, even for someone with no experience. Helmets were provided, and they were also in pretty good shape (padding was still fluffy and they didn't smell or anything). We did the Scenic Lakeview Tour, which wasn't fast or full of thrills, but it was beautiful and scenic. I figure that some groups may ride a little faster, depending on the makeup of the group and their experience level. Our tour guide was Joe, and he was friendly and funny and made us all have a good time.

Phyllis M.

This tour company needs to groom trails and put effort into providing a good safe tour. They changed my tour from lake view to back country trail which is neglected bumpy and dangerous. GROOM the TRAILS- spend the money.

Shannon K.

The tour itself was great! We had a great guide, Veronica, who made sure we felt safe and comfortable on the snowmobiles. She took us to several great lookout spots and initiated photo opportunities for each group.

The main complaint we have is the lack of communication and insight into plans ahead of time. We had a scheduled pick up time at our resort; they arrived 10-15 min late and when we called while waiting for the shuttle, the company told us the shuttle would not pick us up there at all (despite the online form stating the opposite).
We did get picked up, but my friend and I had our purses with us (I needed some medicine, we needed tip money and our ID for some forms) and there was no clear communication on where to keep our belongings during the tour. We had to give our bags to the bus drivers who appeared stressed to have to watch over them. I just wish there was a safe storage place or some clarity that we should not bring personal items with us at all.

Nada M.

Let me say I would have given 5 stars if it wasn't for the office staff. We had the best time on our private tour (Feb 2021) It's definitely the way to go when snowmobiling. Our guide, TYLER took us to the best spots to view the mountain and really allowed us to have the best time at our own pace. He was friendly, knowledgeable and we knew we were in great hands!
The office staff could definitely use some training in customer service. I asked three times for an email to be sent to me with all the details, pick-up location, and times for our tour. It was never sent. The pick-up located in Heavenly Village was supposed to be a bus stop directly across the Gondola...Nope, it's not. I took pictures to prove it. It's a no-parking zone, the curb is painted red and it's not in front of the Gondola. When I called to find out where we were to be picked up the woman on the phone was rude and had no idea how to explain where this "Bus Stop" was located. She was unaware of any landmarks other than across from the Gondola. Then when we arrived at the location and waited for the second bus to take us to the snowmobiling area. I overheard the staff talking horribly about other customers. They clearly have a lot of business and can afford to turn some away, but no customer should be mistreated. Especially, when it's your service that is running behind and unorganized.
I would definitely go again despite the horrible office staff, but only if Tyler was our guide again!!!

kayla B.

On 2/13/22 we visited the zephyr cove snow mobile tours. We had the most incredible time. Our tour guide, Matt, was all about safety, while simultaneously providing a fun and amazing time! I 100% recommend doing this tour! We will be back! It is worth the money! Matt completely made our trip and was an incredible guide! By the end of the tour our group of strangers felt like a family!

Diane K.

We did an afternoon tour with Joe and it was fantastic!!! We organized other adults who wanted a child-free experience and the opportunity to go fast and our adventure did not disappoint 🤩 Joe was an exceptional guide from our “on the ground” training and throughout the trip making sure we had the best time possible and ensuring safety. We will be back!!!
Thank you, Matt Turney & Diane

Nick W.

We had a great time with Zephyr Cove Snowmobile Tours. After a short bus ride we arrived at the trail head. My wife, my 13 yr old daughter, and I rented two snowmobiles. One single and one double. I rode with my daughter on the back and my wife rode her own machine. The trails were clear and well groomed. We had the good fortune of fresh snow after a fairly long snowless period. Our guide, Lee, was amazing. He was very friendly and made sure everyone was on pace. The ride was a good length and the scenery was beautiful. I would definitely do this again.