Vacations Made Easy - Ozark, Missouri

Bobbi Nichols

We loved the helicopter tour, Country Tonite and skyline ranch! Easy to book, pick up tickets and all featured easy parking and easy access! Great memories and experiences!

Laura Howell

Got to hotel just to find out we'd been booked in a double room instead of a King room and the hotel wouldn't change it (even though our receipt showed we booked and paid for a King!) because Vacations Made Easy booked it as a double and charged us for a King. When we called them regarding this, we we transferred to a "supervisor" and promptly placed on hold with a recorded message stating the call must remain civil at all times and to keep your voice down and don't yell at their supervisor's. "Adam" then came on the line asking what he could do to help, which ended up being absolutely nothing, as he stated that when you book with them apparently it is ALL based upon availability so you are not guaranteed ANYTHING you book and pay for. Even though you get a confirmation number, even though you get your "voucher", nothing apparently is guaranteed and as we found out, THEY WILL OVERCHARGE YOU! So, Adam states he needs to check on this issue and puts us on hold forever. While we're on hold, I contact the front desk (literally seconds before he comes back) to see if they've heard from VME to remedy the situation, which they have not. He comes back almost a half an hour later to tell us he can't help us, the "3rd party" they book through won't respond and it's their fault. He tells us he contacted the hotel (LIAR!) and they're out of King beds, so there's nothing he can do. We brought up that we just called the front desk and they said they hadn't heard from him, to which he quickly started backtracking saying he had the manager's personal number. ? At this point, we are over it. This trip is an Anniversary trip and we are pretty much reserved to the fact we are going to be sleeping in separate beds. He then said he would call us back in 30 minutes and could offer us 10% back if he couldn't get us in a King room. Well, 30 minutes came and went, no phone call. My husband called back and of course Adam had for the day, didn't note the account that he was supposed to call us back, or pretty much any of the issues we were having. The new supervisor we spoke to processed a 10% refund. We will never book through them again knowing this is how they do business.

Judy Riffle

If you go to Branson & want to buy show tickets, buy directly from the theaters. Do not use a third party discount ticket seller like Bransonshows.com (which ends up being Vacations Made Easy). I thought I was buying tickets directly, but you must go pick up vouchers for the tickets from their customer center & then drive to the theatre to pick up your tickets with the voucher. I waited in line for 15 minutes to get my vouchers for tickets I had already paid for. I told the customer service representative I wanted my ticket vouchers and was not interested in attending a Wyndham timeshare presentation. He said I was being “aggressive” & that he would not give me my vouchers. He tossed an empty folder at me & told me to call the # on the back of the folder to have my vouchers emailed to me. Wish I could give 0 stars. I called the # & a woman apologized & said she would email me the vouchers. At this point, I still don’t have the vouchers. Avoid this place like it’s 2020! This is my opinion.

Cheryl Parmenter

This company is a complete scam. We had to cancel our Grand Canyon trip two days ahead as we were told would be OK. Come to find out, we had a year to use the money on another reservation. The only other place available in Arizona was one place. The prices for everything had amazingly gone up on their website.
We finally gave up on finding anything reasonable. The vacation was made easy as far as booking, but forget getting out of it if something comes up unexpectedly.

Bill Neubauer

Don’t let the “guarantee” fool you; we didn’t see any dolphins at all on our sunset cruise.

Other minuses include:
- The company makes you take a needless trip to their sales office just to pick up a voucher for your tickets. This trip is completely unnecessary (the actual tickets are given to you at the office at the marina where the boat departs from) and its obvious purpose is to try to sell you tickets for other activities.
- The crew was very friendly but engaged in too much distracting banter, like they were trying to be AM radio personalities or something. Perhaps this was an attempt to make passengers feel better about seeing absolutely no dolphins. There was also scratchy-sounding, semi-distorted music playing the whole time, which was quite distracting, especially at the few times when the crew was actually announcing useful information.

On the plus side, the scenery was beautiful, the trip was completed safely, and the crew provided clear safety instructions and, as indicated above, was friendly and respectful.

Thomas Dougherty

Not sure that I like the idea of having to pick up the vouchers in person miles from where the venue is. I was not aware to that issue prior to making the purchase. Seems it would be much easier to just send them to me by email. Anyhow, I will reserve my opinion of whether this is satisfactory or unsatisfactory after I finally have the vouchers in my hand.

Senthil Kumar Ramanathan

Please do not book any tickets with this. They tell one thing and do other things. Emma bright is the person at helpdesk and she is of no use. She made our day and plans messy.

water12345100

When I ordered the vacation package which included a four night stay in Branson Missouri. Upon arrival the room was not as expected as I travel alot. The hotel people were very kind and courteous. No problem with the people at all. My wife is recovering from a knee surgery and the room booked did not meet the current need. I went to the hotel desk and spoke to them about this situation. They were very accommodating for me. I paid for that room. When I asked for a refund on the room booked through Vacations Made Easy they refused to give me a refund. Their solution was 10% refund. When you book a vacation package you are entitled to reasonable expectations. This room did not meet those expectations. I will not use Vacations Made Easy again. Again, the hotel management where I stayed was very professional in this matter.