SureStay Plus by Best Western Yucca Valley Joshua Tree - Yucca Valley, California

The Ponderosa Running Springs

We went for the jacuzzi. I have driven by this place numerous times but this was my first stay. I didn't have high expectations because i know the area pretty well. I had a feeling the jacuzzi wouldn't be working and it was so. I also booked a suite for the fold out couch/bed as pictured in listing and guess what? It didn't exist. Overall, it's a pretty shabby spot to stay.

Doreen O'Donovan

Bed and service were good. Our room had the basics but not the little things like cups or usb outlets. The breakfast had the basics but no lids for coffee cups. The hotel is under construction but that did not impact us. $20 fee for pets. 1/2025

Chef Eileen Elizabeth

Well where to start
I booked this room having no idea this hotel was under construction. When I arrived i was put in a room directly beneath a room being demolished. The floors were disgusting and stained as was every item of furniture. I took photos. So stained and gross i had to wear shoes the entire time because the one time I was barefoot my feet became black.
Also they were power spray painting so my bathroom filled with toxic paint fumes all day. So bad I had to block to bathroom door with a towel to trap them in.
None of the amenities advertised were available. The hot tub was drained, the gym was closed, the parking lot was full of old furniture and construction vehicles. And they started banging and demolishing at 6 am everyday right above my room.

This was unbelievable. When I tried to bring this to the attention of the manager she seemed annoyed with me for even complaining.
To top it off you are charging almost $200 a night for this hole of a hotel. That's the price i would pay for a nice Hilton or Marriott room. The manager discounted my stay by 20$ a night and thought that was sufficient. This was false advertising and I would have never ever stayed here had this been presented truthfully. For 200 a night I thought I was getting a nice place to stay. I plan to complain further and get a refund. This was disgusting.

The only bright spot was the front desk staff. Kevin and Jessica were as helpful as they could be, and kind

Jessica Smith

This stay was really enjoyable. Front desk could definitely use some training on procedure. I was pretty uncomfortable with the night shift employee knocking on my door to tell me to keep it down. The noise complaint was about the volume of my laugh. That being said, I'm unsure if we'll be back to that hotel for our trips to Pioneertown, solely based on the employees. The room was great, clean, bigger than expected and the bed was very comfortable.

Andy

Under construction with no regard to the safety or health of their guests.

Room falsely advertised as one king and a sofa bed accommodating four persons, the sofa bed does not exist.

All of the windows are covered with plastic and there is no ventilation or relief from the paint fumes and construction dust.

Paint crew operating heavy equipment and spraying paint at the lobby entrance with guests and cars walking and driving under them.

Beverly Gomez

My husband and I stayed here with our 1 year old for a few days. Husband was gone for work most of the time, so my baby and I were there the most. We had an amazingly comfortable experience there. Brenda C is the best, she makes checking in super easy and hassel free! She was very kind, friendly and professional. She makes conversations flow very natural, my infant loved her so much! Also, another shout out to Katrina from housekeeping. She helped us out with the TV in our room and made sure we were comfortable and had what we needed. Katrina remembered us while we were checking out and followed up by remembering details from our conversation. Brenda C. and Katrina are angels and made us feel like family.

Lokesh M

Avoid this hotel even if you are getting it for free. Air Conditioning doesn't work, too messy because of renovation, breakfast is kind of joke. We were not given the room we were promised and promised the refund at the time of checkin. There's no follow up on the refund, and now staff is saying because it's the pre-paid booking they can't do anything(Please gimme a break, which hotel offers post pay).

Mrvpk6

One of the best rooms I had in a hotel in a long time! The King bed was the most comfortable bed I ever had. Plus my room and a counch/bed for only 1 night for 179. Customer service was great as well they also have two hotels with the same name next to each other. And a lovely pool. The lady that talked to me was Alexis. She did a great job up selling the hotel.