Shentel - Oakland, Maryland

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Shentel: A Comprehensive Overview

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For individuals and businesses seeking reliable and comprehensive communication solutions, Shentel presents itself as a noteworthy internet service provider, cable company, and telephone company. Located at 13149 Garrett Hwy, Oakland, MD 21550, United States, Shentel offers a range of services designed to meet diverse connectivity needs. With a readily accessible phone number – 800-743-6835 – and a user-friendly website at shentel.com, prospective clients can easily access information and explore the company's offerings. The company is committed to accessibility, boasting a wheelchair-accessible car park and wheelchair-accessible entrance, further demonstrating a dedication to inclusivity.

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Company Details and Specialties

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Shentel’s core business revolves around providing integrated communication services. Their primary focus is delivering robust internet service, encompassing various speed tiers and data allowances to suit different user profiles. Furthermore, they operate as a significant cable company, offering television packages with a wide selection of channels, including premium options. Completing their service portfolio is their role as a telephone company, providing both residential and business phone lines with features such as voicemail, caller ID, and call waiting. This integrated approach allows Shentel to be a one-stop-shop for many individuals and organizations.

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Location and Accessibility

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The company’s headquarters and primary service area are centered around Oakland, Maryland. The physical address – 13149 Garrett Hwy – facilitates direct customer support and service maintenance. Beyond the physical location, Shentel’s commitment to accessibility is evident through its facilities. The wheelchair-accessible car park and wheelchair-accessible entrance ensure that individuals with mobility limitations can easily access the premises. This demonstrates a genuine effort to cater to a broad range of customers and visitors.

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Customer Opinions and Ratings

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Currently, Shentel has 40 reviews on Google My Business, providing a valuable snapshot of customer sentiment. The average opinion stands at 3.2 out of 5 stars. While the average score suggests room for improvement, a deeper examination of the reviews reveals a mixed experience. Some customers commend the reliability of the internet service and the responsiveness of the customer support team. Conversely, others have voiced concerns regarding billing issues, occasional service outages, and difficulties with technical support. It’s important for potential clients to consider these varied perspectives when evaluating Shentel as a service provider. A detailed review of the Google My Business page is highly recommended to gain a more nuanced understanding of customer experiences.

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Key Features and Benefits

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• High-Speed Internet: Shentel offers various internet plans to suit different bandwidth needs.

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• Cable Television Packages: A diverse selection of channels, including premium options, are available.

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• Telephone Services: Residential and business phone lines with advanced features.

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• Customer Support: Dedicated support channels for technical assistance and billing inquiries.

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• Accessibility Features: Wheelchair-accessible facilities for enhanced convenience.

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Shentel’s services are designed to be both reliable and adaptable. The company continually strives to upgrade its infrastructure and implement new technologies to maintain a competitive edge. They also emphasize personalized customer service, aiming to build long-term relationships with their clients. However, it’s crucial for potential customers to be aware of the reported inconsistencies in customer service experiences, as highlighted by the Google My Business reviews.

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Recommendations for Potential Clients

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Before subscribing to Shentel’s services, we recommend the following:

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• Review the Google My Business Reviews: Gain a comprehensive understanding of customer feedback regarding service quality and support.

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• Compare Pricing Plans: Carefully evaluate the different internet, cable, and telephone packages to determine the best fit for your needs and budget.

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• Inquire about Service Coverage: Confirm that Shentel’s service is available at your specific location.

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• Ask about Installation Fees and Contracts: Understand any associated costs and the terms of the service agreement.

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• Contact Customer Support: If you have any specific questions or concerns, reach out to Shentel’s customer support team directly.

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Overall, Shentel presents itself as a viable option for individuals and businesses seeking a combined internet, cable, and telephone solution. While customer feedback indicates areas for improvement, the company’s commitment to accessibility and ongoing service upgrades positions it as a contender in the competitive communications market. Further research and direct engagement are encouraged to ensure a suitable match with your specific requirements. The simple contact method via phone makes it easy to get your questions answered.

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