New Haven Village Suites - New Haven, Connecticut

Tera Cheri

The bathroom towels are the size of a bath mat and are $1.99 from IKEA. The wallpaper is peeling off of the walls, you are responsible for throwing your garbage in the dumpsters in the back of the parking lot or taking it down the stairs and putting it in the outdoor trash can because the housekeepers don’t come up to grab it, they allow dogs but no one picks up the dog poop, they don’t offer breakfast, broken glass stayed on the sidewalk for about 4 days, the water coming out of the faucets smell like bleach, mold in the bathroom, room smelled like smoke, the room I was in had two microwaves because the one that was built in over the oven had a broken handle so they took up what little counter space there is by putting an additional tiny microwave in there with a plate that was far too big in it so it didn’t rotate, the oven was literally from the 1980s. Tons and tons of updates needed, lots of deferred maintenance, heard people complaining about leaks in their room, broken fencing, dirty rooms, dirty grounds, and the guests are pretty sketchy.

Michael Naylor

Older hotel that's been cheaply renovated. Rooms were clean suites with kitchenettes. No breakfast, thin walls, some maintenance issues. There was no way to turn on the shower, only the tub. Tub wouldn't drain.

Not a bad stay for a roadside stop, but for the price I expected something a little nicer.

Sara Leyva

This is a horrible place to stay at. The lady from the front desk was a such nice person but then we had a problem is such a mean person. IN the website says there is breakfast but there is nothing they said they changed “3 days ago” but why it’s still upp in the website. The room is not clean, they leave you just ONE roll of paper like that’s not enough for 3 days. We had 3 towels and the housekeeper entered because they put new towels in the table and they took our 3 towels that we brought from were we came in. I went to the office and reclaimed and the front desk lady with a such rude attitude said nobody took the towels and the housekeeper never entered bc we had a dog but how they took my towels from the bathroom and they left little towels in the table. I HAVE PROOF! I do not recommend this place at all. No free breakfast. Rooms are bad. There is a lot of stains in the floor.

Erica Kika Parra

ABSOLUTELY THE WORST! I couldn’t stay for 2 minutes inside that room. It smelled horribly to the point that I got nauseous! It smelled like marijuana, cigarettes mixed with rat poisoning and so many rotten things. The furniture was literally black because of how dirty it was. This place should be shut down. It is inhumane to have people stay here! DO NOT WASTE YOUR MONEY! This hotel is a NEGATIVE 100 hotel!

Ginger Healey

I just stayed here for work. What a nice place. It's like a little apartment. Clean and quiet And the bonus, most places that have full kitchens do not have breakfast but they do. Not sure what all of these other reviews are about because yes it may be a little older And no may not be luxury but it's clean, quiet, very spacious and the staff is all super friendly

Michele P

Our assigned room had a boarded up window still showing broken glass, mold in bathroom around tub, damaged (chewed?) headboard, rusted and dirty air vents, stained furniture, stains on carpet (blood?) and to top it off there was a urine puddle in front of toilet. When I called the front desk about the condition of the room, I was told there was no one to clean it and that I could go to the front desk and get some gloves and cleaning spray if I wanted. When I asked for an adjustment to our bill she said she could not give us one. When I asked for a manager I was told the manager left at 4 pm and that she was the only person on premise. When I asked what time manager would be in tomorrow she said she didn’t know if one was coming in because it was the weekend.||||The receptionist could not have been less helpful. I know she could have contacted someone because she called someone when she couldn’t find our reservation and they told her what to do. She told us twice the place was sold out…I am doubtful of that because only about 25% of the parking spaces are occupied.||||This place was disgusting. We literally slept in our clothes that we wore all day. We didn’t want to open our suitcases. We only brought our suitcases in the room because the property was in a sketchy area, it was rather dark and we were concerned about theft of bags if we left them in the car. ||||This place was a HUGE disappointment after an 8+ hour drive from Washington DC. It is the worst place we EVER stayed in. If we hadn’t been so exhausted and if it had not been dusk, we would have searched for another hotel.

Chris Hart

Great staff! Rooms are run down and in need of complete remodel. The rooms are also clean and safe. Free breakfast but most options are carbs . I slept in a pullout couch, which was lumpy yet I was able to sleep through the night and wake pain free.

Jim Leinart

I do not recommend that you stay here. At 1st glance the loft suite looks like good value. It was spacious but in rundown condition. Other than the lobby the whole place is rundown. Nice staff. A lot of long-term residents.