Hospitality House - San Francisco, California

Chelsea Thomas

This review is specifically about the employment services at 259 Hyde. So far, my experience with them has been disheartening, to say the least. Out of the 3 appointments I've had with them they basically no-showed for two, so that's... Not great.

I first showed up during drop in hours because I was told to do so by HSA, as I'm currently living in a hotel and working to get a job ASAP. Made an appointment to come back and do intake the next week.

I get to my appointment right on time, only to find out that the guy working the front desk hadn't entered my appointment into the computer system, and they couldn't meet with me. I was frustrated, but fine, mistakes happen. They apologized and agreed to meet me the next day.

I showed up to my intake with a copy of my resume, which she then proceeds to "rewrite" by feeding it into an AI resume writer and spits out a very generic version of what I already had. I'm personally not a fan of AI and wasn't thrilled, but again, I went for it. She helped me apply to a few jobs and set another appointment for the next week to check progress.

In the meantime, of course, I'm doing my due dilligence. Applying for jobs and going to hiring events, meeting with other counsellors. Whatever I can do to put myself out there.

I get to my follow up today right on time as usual, and I'm immediately told my counselor is sick and not in. No apology or anything, just sort of what amounts to a shrug. I ask if there's someone else who can meet with me, and he asks me to come back at 11, which I can't do as I have another appointment. When I tell him this, he looks at me like I grew another head. He asks me if I got any calls back from the jobs my counselor had claimed to apply to for on my behalf. I said no and he proceeded ask if I had been checking my email, as if I was somehow responsible. I'm fairly certain those job applications were never sent in. He took my information and claimed he would call back layer, and I highly doubt I'll hear a peep at this point.

Look, I understand you guys are offering a free service and that's wonderful, but this level of unprofessionalism and lack of respect for my time is just offensive. Just because I'm struggling doesn't mean my time isn't valuable. And when you're already going through the slog of trying to find a job, being treated like this is especially discouraging. I'm sure they've done great work for some, I don't want to discount that, but come on. I've now wasted hours of my time I could have been spending doing something productive, and they were annoyed with ME for being frustrated. An all around mess.

Prada

I'd like to share about the excellent customer service provided by Francisco with Hospitality House at 181 6th Street, which is outstanding and second to none!

I am always pleased with the service he has provided with assisting clients to resolve solutions, his desire to help people and getting the job done in a timely and punctual manner.

Francisco is very detail-oriented, understanding, patient and the knowledge he portrays about the business he is in is impressive and consistently outstanding!
Francisco goes over and beyond to assist and he exceeds expectations every time!

Ryan Shields

The staff here are rude, they do nothing for the community. The are closed when they are supposed to remain open. This place is supposed to be a drop in center. They only serve coffee twice a day and remail closed when they are not serving coffee. The the business hours listed online are from 9am to 5pm. They are stealing time and money from the company and community. This place needs to be shut down.

Niren Davecharran

Antoinette and Tiffany were extremely helpful to me.
I am ever so grateful for the lengths of which they had gone in assisting me in my endeavors!

Jamal Ibrahim

Wonderful people doing a hard job to help the at risk and needy. I've seen some people with issues ranging from those with special needs to the hopped up user freaking out, and the workers here always treat them with respect and are so patient even though the client may be ranting and raving. One of the many outstanding non profit support services here in SF.

Rahil Patel

Of the social services I've encountered in the city, the people here are much better, actually trying, actually actively help people get employment (a friend at a shelter was helped to get a job despite criminal record, smoking weed, etc.), and likely actually help people get housing.

Also, kind of a secret, but another org gives out lunch and dinner across the street, and they provide coffee n snacks throughout the day, making it a good place to recharge.

Gabby

I've been a client for 3 consecutive years and the place I utilize the most has a foundation no pandemic can break, no conditions to push them off the map. The very intelligent, down to earth family-like staff help me pull myself up. They have therapist, social workers and assistant staff that offer an ear to listen to you when you think you got nobody. I hope they get more room at that location to increase capacity size for clients.

ismael gonzalez

It's so great to know about it when you're hungry between 12:00 and 2:00 they'll always happen for lunch back for you it's great try to remember that in your it's that in your memory thank you.