Homewood Suites by Hilton Aurora Naperville - Aurora, Illinois

P R.

Nice hotel, stayed here in a 1 bedroom suit

-Very spacious rooms, plently of room for all our things
-Internet was around 30Mbps
-Very nice spacious workout room
Complementary breakfast, which is always a plus!
-Pretty quiet hotel

Also, I love how they give you a card about all the amenities, saying what floor things are on and times about breakfast, and how much laundry cost. It's just very refreshing, just in case you forget!

T R.

Room was in need of an update. Living room and kitchen furniture was worn down. The kitchen table was too large for the space and only had 3 chairs. One of the chairs was pinned between the table and wall and unusable. Room smelled pretty stale. I found a used washcloth in the lamp in the bedroom when I first arrived. The sofabed was very dirty with crumbs and lint and the mattress was worn thin. The bag with the bedding for the sofabed had hair in the bag. The refrigerator is too large for the space so the microwave did not open properly without scraping up against the refrigerator. The turntable in the microwave did not turn.|Overall the stay was acceptable, the breakfast was ok and the service was friendly.

Angel M.

Quick get away with my kids. This is our go to hotel in the area. Don an Mohammad were very helpful during our stay. Clean room great location.

Michelle D.

ROACHES 🪳
Let me start by saying that the staff at check in was amazing. Very accommodating after I tried purchasing a bag of chips that were expired. After I checked into my room, they came knocking on my door with extra waters and fresh chips and apologized for the inconvenience. The room appeared to be clean. I brought $65-70 worth of groceries/paper goods to cook. I began to relax in the bed and watch tv as a dang ROACH came crawling across my chest!! I jumped up in a panick, packed my things. I called the desk and demanded they moved my room. As I’m leaving I realize I haven’t packed my food. I go to the kitchen and baby ROACHES are on the counter!!! I left ALL OF MY FOOD! This is the 1st time I’ve EVER seen a roach in a hotel. I was so disgusted! They moved me to the opposite side of the hotel and before I even brought my things inside, I checked the room. Stains everywhere. I said forget it , and I checked out. I paid 40k in points along with an additional $17 for the room. After contacting customer service. They only gave me my 40k back in my points. I didn’t receive my $17 refund nor compensation for the food I had to leave behind after dining baby roaches in the kitchen, nor for the inconvenience. I WILL NOT BE RETURNING! (Also, I have a video of the bed roach, not a pic, so I can’t upload it

Keke N.

I was here for 2 weeks and had no issues. The rooms are spacious, the bed wasn't too bad. I had the 1 bedroom suite with a full kitchen and cook top. It's located in a great area. Shopping and restaurants are minutes away. My only complaint would be the lingering old smell that most of the rooms have, it doesn't matter how much you spray or febreze it, it stays...lol. Overall, it was a nice place to stay.

Michelle B.

We enjoyed our stay here. The floors and carpet were a bit dirty. We had a crawling baby with us. We asked the front desk for flat sheets and put those on the carpet to keep the baby from getting dirty. The staff was wonderful, especially Tim in the kitchen. He was working hard making sure to keep all of the coffee and food stocked. He was also super friendly! Thanks for a great stay!

M S.

The man at the reception was not nice. I arrived late and asked to change rooms as soon as I entered because the outside air was making the room noisy. He asked me to put down all my things and wait for a new room to be booked. I asked for help because I was alone and arrived very tired and he refused. I did not sleep well and left early.

Adrian M.

Very friendly service. Front counter was very friendly and accommodating. Clean facilities. Quiet rooms. Lobby was relaxing and great shape.