HomeTowne Studios Wilmington – New Castle - New Castle, Delaware

Gary C.

Don’t stay here. I booked a room here for a racing weekend for 2 the room was booked within king bed on my way I found out my driver was going to stay also. So after viewing the room I asked the girl if they would add a folding bed to accommodate the 3ard person or could we switch the room to one with 2 beds they said they couldn’t and they would add the bed upon arriving back at 1 am Saturday morning I had forgot the parking pass in the truck at the track I went into the lobby to get one and in the back office was a man picking at his bare feet not a nice site someone came out to help me with a parking pass when we got to the room there was no extra bed so I proceeded back down to the lobby to see if we could get a room with 2 beds the clerk told me no they were not full plenty of beds available after making a phone call to another hotel I went back in to checkout he skied why I told him I needed the extra bed at that time he offered to switch my room by that time it was to late also it was like I was bothering him . This place is a disgrace to the Red Roof chain so I hope people read this before you book Thanks Gary Collucci

Thomas K.

rooms are ok. sheets towels are stained. typical Indian owned place. staff barely speaks English. is it worth the price? barely.

Montez

Positive: Cozy and quiet and easy accessibility And easy to get to Negative: Only thing I had a problem with is my room keys having to keep getting new ones besides that everything else was fine

Wayne J.

My wife and I stayed here for just one night and we loved it. The room was huge that and clean and the service was good the people were polite. We will definitely stay here again when we are in the area.

Mikayla G.

DO NOT GO HERE I STAYED ST THIS HOTEL FOR 5 months and started to see bugs i complained about it several of times and they do nothing about it they moved me to a different room still had bugs took my security deposit because my child was sick and accidentally messed up the sheets the other day me and my child were sleeping and roaches were crawling on us I went to the front desk complained again the lady walked away and didn’t care about my issue I called corporate and they also told me they couldn’t do anything about it so I called extermination to come out and check they saw the bugs and told them they have 15 days to clean it up the next day they gave me an eviction notice saying that I broke the hotel policies how I don’t know so I just decided to pack and leave while I was packing and getting ready to leave they bussed themselves in my room do not stay at this place they will take your money and kick you out literally the worse experience I ever had at a hotel DO NOT RECOMMEND!!!

Sherrie L. S.

The staff are very helpful. I appreciate that you can earn points towards free nights and the rooms are clean and I have not seen any pests. The new manager is very friendly and helpful as well. I have only been treated with respect and kindness.

Danielle D.

Don't stay here. The front desk people are rude and think it's a huge inconvenience to extend your stay. Then, when you just book the few days you need online, they will proceed to cancel that reservation. They will book those few days at a higher rate then you had online and tell you that this is a one-time courtesy. The rooms smell like weed and cat urine. Then when I needed to extend it again for this job, I just didn't bother with them and switch hotels completely. My company has a contract with them for a discount but they didn't care. I have never had this issue with any other hotel I have stayed at.

Bryan L.

I had a problem with my room, it was very noisy. They were having a party in the hotel and I called the front desk 4 times starting at 9:30pm was assured it was only going until 10 pm called again at 10:30pm and was assured it was almost over, called again at 11pm, called again at 1am. By now I am absolutely livid and and I brought the night manager up to hear the noise He agreed and he said they would move me to another room and the guy said he would be right back with a room assignment and a key he never showed up. The party didn't end until 3:10 am and was quiet for a few minutes until the excessively loud juke box started. The following morning I was told the manager would be contacting me, I have not been contacted. No attempt has been made to help the situation.

Horrible service. just horrible.