Home2 Suites by Hilton Dover, DE - Dover, Delaware

Susan D.

This is a fairly updated property. There were some things we really liked. There are lots of plugs including USBs, nice towels and best of all real drinking glasses. Of course since it has a small kitchen area I guess that’s expected but we were recently in another if these properties that had none. There is a nice table that moves so you can sit on the sofa and eat or play cards. The shower seems very dated. There’s are UDA today newspapers. The included breakfast was a little sparse compared to other properties of this ranking. The staff was very nice. There are a couple of loose baseboards in the room.

Kevin P.

Often smells like weed going down the hallways. Room was accommodating, and the staff was nice, but the nastiness of some guests ruined the overall experience for the price.

JESSICA D.

Lack of empathy on the DMs part. |I’m a parent from NY trying to visit my child at college in Delaware. While making the reservation, a mistake was made on my part in regards to the date of travel. My account was charged the total price for 2 rooms because I was “a no show”. I called and tried to get the dates changed due to it being a mistake, no refund was requested. Just a change of date. I even agreed to taking one room but to no avail. |Monique the front desk manager was EXCEPTIONAL in helping me feel a little better about the situation. Her boss I’m assuming the owner said no changes could be made! |I had to then rebook another room for my stay for the correct date. I’m hoping the customer service at the location is a lot better than what I’ve had to deal with so far.

Brian N.

Stayed last night, and ||Walked into Hotel around 3pm to check in. Front desk was not attended, no biggie. 2 Female staff members went looking for an employee to check me in, and a few minutes later Monique appeared from the back to check me in ( as she approached the desk, she looked like she just got fired, she was that miserable ). ||" Can I help you " she said. Not Hello, or welcome, or HOW ABOUT, SORRY FOR THE WAIT, i WAS ( INSERT WHATEVER ) just " can i help you ". gave her my last name, and Monique gave me a key and that was it. That was the extent of Monique greeting/helping customers. She couldn't care less about customer service. ||As a Hilton Diamond Member I travel a lot, and the way she " greeted " or didn't greet me you could say and checked me in is unacceptable in my opinion. ||I don't really care if you say hello, welcome, etc. What i care about is the front desk staff giving me my complimentary water ( which I actually needed as I was out ). Nope, not Monique, again she didn't care about anything. Just straight up Miserable. ||My boss, and several co-workers are with Marriott. My boss specifically is Platinum, and let me tell you, every time I stay with him at a Marriott you would think he's a celebrity. ||May give them a shot as clearly being Diamond level with Hilton means nothing to the Home 2 in Dover, DE.

Emanuel P.

This is one of the best hotel in the area, the staff are amazing people, free breaksfast its good, nice TV and enough room space. Pet friendly! I always try to stay here when I come to dover.

SolutionsInPrayer 2.

Everything about this hotel is perfect! Beds are comfortable, facilities were clean and concierge staff are very professional.

Patrice F.

Review from frequent traveler.

Pros
- Staff are friendly and welcoming
- check in is very easy (especially with the app)
- ample parking
- well maintained grounds
- decent breakfast (hot options)
- rooms have microwaves and a nearly full size fridge.
- The hotel is located off the major road in Dover.
- digital keys are a great feature on Hilton properties and you can unlock your room/other locked areas while in proximity (3-6 ft) to the fob without needing to position your phone directly over it

Neutral
- gym is fine, nothing special. It has two treadmills (only one working), an elliptical, a peloton, dumbbells 5-30 LBs, a cable machine, and one bench. Wipes and towels available.

Cons
- paper thin walls. I could hear the cell phone vibrations and alarm from another room through the wall I shared with someone else. It woke me up more than once. I also could hear a family with loud kiddos two to three doors down from mine even though my door was closed. Nothing against families, more informational for those who prefer quiet hotels.
- my room was not very clean. There was hair throughout my bathroom and the shower wasn’t clean. I called for cleaning service but even after I still found hair in other places.
- slow draining sink
- toilet isn’t secure and wobbled.

Traveler796081

We stayed here one night on a two week road trip. The room was large with living room l, kitchenette and large work space. It was clean and up to date. The bed was comfortable. The TV was at a strange angle between the sofa and bed making it awkward to watch it from either place. The breakfast was adequate and expected for this brand. Staff were nice and helpful. Location was great to explore the historical area and to find places to eat. It was not walking distance but an easy drive. My only complaint was that it was way overpriced for what it was. The one night mid-week rate was more than we paid anywhere else during our trip. We stayed exclusively in Hilton properties in the mid-Atlantic area including downtown Baltimore and Pittsburgh.