Groome Transportation - Cottonwood, Arizona

Steve and Denise Clark

BUYER BEWARE: We scheduled an airport pickup, paid the tip in advance (as the site required) & we were given a 1:10p pick up time from the Groome Sedona office & we have an email from Groome that confirms this time (see attached picture). We called Groome at 1:15 to inquire why they had not arrived & they said they would not arrive until 1:55p now. We are standing in the Arizona heat (the RV storage office is closed since they went to lunch). Also, we unfortunately paid an additional $60 on top of the very high initial rate, so they would literally drive across the street so we didn't have to walk across an interstate overpass with our luggage. Now the total cost is $260 plus a tip. We've been informed by Groome that they NEVER issue refunds & we could either wait or they would cancel the ride with NO REFUND. I'm sitting on a curb in the Arizona heat writing this review while still waiting for Groome to show up & take us to the airport. DON'T USE THIS SERVICE.

V. Ogletree

I really think, Groomes is the Best way to travel to and from the airport. They have the skills to navigate the traffic, road work and give information to make a long wait in the airport pleasant.

Clint Nelson

Stopped by Wendy's fast food in camp verde tonight for dinner. Swung in the drive thru and they had me pull up by the trash to wait as my food was taking longer. As the groome driver got his food and went to leave before I could scoot up to provide him with more room to get by he starts spraying his windshield cleaner all inside my topless jeep then sped off. I would not trust people like that transporting my family. Upset for no reason

Joshua Williams

I would give 6 stars if I could. I live in Tempe and took a shuttle from Phoenix SkyHarbor Airport to Sedona for a wilderness day trip. I caught the 7:45 AM shuttle on a Saturday and my driver, Tony, picked me up early and dropped me off on time.

Tony gave us a bathroom stop at a truck stop, kept it moving, and treated me and the other passenger with dignity, professionalism and respect. He even knew a back route to avoid traffic, as the main thoroughfare into town is "put put" on weekends and sometimes bleeding into Mondays and Thursdays. Thank you Brother Tony! Well done.

My second driver, David, picked me up on time after a magical day exploring the Red Rock country wilderness courtesy of Cathedral Rock E-Bike Rentals, located right across the street from the pick-up/drop-off spot.

I was the first pickup on the last shuttle back to Phoenix Airport. David told me from the jump that there were multiple crashes on I-17, that other vans were stuck in traffic, and that his dispatcher directed him to take an alternate route to the airport even though google/apple maps would direct us to take I-17.

Someone I admire said that when someone does the wrong thing, it shows they just don't know any better. After all, if they knew any better, they wouldn't do the thing lol

In this case, another passenger thought it was the right thing to spend the better part of the the ride home telling this experienced veteran of the industry how to do his job in tones usually reserved for noncompliant children and animals.

David did his best to not take things personally while navigating the twisty, dark roads with grace, skill, and composure. He did not accept my offer of trail mix, but I don't take it personally. Thank you Brother David!

Highly recommended!

Brett Syndergaard

I cannot believe that reservations are non-refundable, period, no exceptions. That is insane. I do not live in Arizona. I booked one trip, and will likely never use it again, a 1-year travel credit does not cut it.

Gave 2 stars because the woman in the phone was nice, but COME ON.

Deborah Ross

I know that I can always rely of Groome Transport. When my husband's
flight arrived early. Call to see if he could get on an earlier shuttle. They made it happen. Thank you for always getting my husband to the airport & back home safe ?

Tom Reen

This is relating to Sedona service. I would leave them zero stars if I could. I had to cancel a shuttle trip due to a death in the family. I called to confirm usage of the credit and they told me that because it was due to a death, there would be no expiration date. I took them at their word. I called this morning to use the credit and they told me it was expired and there was no way they could reissue it. I asked to speak to a supervisor and she told me the same thing. Both women I spoke to were short, dismissive, unempathetic, and condescending. This company has just proven, like so many companies out there, that they are soulless.

Janine Marie

Great experience as always!
I gave a cash tip because it's always appreciated.