Entertainment Cruise Productions - St. Louis, Missouri

Sue R.

The 80s Cruise has been my go to vacation for 10 years. I highly recommend going on any of their cruises. They go all in and make every minute a true experience. I'm forever grateful for the friendships and memories they have given me Worth every penny!!!

Elissa G.

I went on their star trek cruise and it was amazing! Reservations were easy to make and all of our questions were answered promptly, and we had a lot of questions since this was our first cruise. The ecp staff onboard were congenial, and fun. I loved the host JT and all of the morale officers, the camera persons were amazing too. I've already booked our next cruise. The entertainment options were varied and so much fun. The bad reviews seem to be from people that didn't read the T&C or get travel insurance. I 1,000% recommend traveling with Entertainment Cruise Procuctions and cant wait til next year!

Rob G.

Excellent experience all around! Can't wait to cruise with them again next year!

June B.

They cancelled their 1/31/22 cruise and despite four written requests for the refund of the $3,700 I paid, they just keep coming up with excuses. For example they claim thatI have to fill out a form they claim they sent me. I didn't get it and was told two weeks ago it would be sent to me. Still no form, which legally I do not need to fill out anyway. And they claim they will pay in three installments. That is not the law. They changed their name to "JAZZ CRUISES" so the complaints and bad reviews would not follow them. But check them out.

Hilary G.

A WARNING to all potential clients/customers of Entertainment Cruise Productions:
be aware of my recent bad experience.

I contracted for a January 2021 cruise far in advance, agreeing to pay on installment a large sum per quarter of which I’m fully up to date. I could not have anticipated this health crises, but find that the Corona pandemic has destroyed my financial situation. There’s no way I can continue and asked the company about canceling the trip.

This company’s policy disregards cancellations despite the country’s terrible circumstances, and insist onto holding me liable for this booking.

Beware of holding any expectations of honorable treatment by this company during our awful disaster.
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Heather R.

I have not yet gone on this cruise yet, but this review is primarily for the very poor customer service I received right after booking the 2020 80s cruise online. I booked this cruise AS A SURPRISE for my mother, who is an absolute 80s lover and has always wanted to go on this cruise but could never afford it. Yes the cruise is very expensive but her happiness is well worth it to me so I've been saving up money so that I would be able to get this for her as her birthday/Christmas present this year, being as her birthday is the day after Christmas so it was the perfect surprise. Little did I know when I was filling out her name and date of birth that she must have created an account in the past or joined the mailing list, I'm guessing to obviously get information because she was interested, that they automatically filled in her email address and would not let me delete it and the email ended up sending to her COMPLETELY ruining the surprise. While obviously happy she called me the next morning after seeing the email and she was excited I would book that for us, but I was just so upset that the surprise was completely ruined. It was such a big deal for to try and afford this trip and I've been working 2 Jobs the past couple months just to be able to afford to put down the deposit, but its something that I wanted to do for my mom because I knew how happy it would make her. I was so upset and crying my eyes out I called Entertainment Cruise Productions to ask them why in the world they would just auto populate my mothers email and send it to her being under MY account, she told me that's just what it did because my mom was in the system. After explaining the whole ordeal to her, I didnt even so much as get an "I'm sorry this happened " all I got was 2 options, she could cancel my reservation or tell my mom is way canceled. Neither of these options would work because 1. Why in the world would I get my mom this cruise as a gift and then after her finding out about it, take it away from her. ? 2. My mom would never believe I would cancel it so "telling her" it was, she would not believe I would do that. Here is where I got so disgusted by the customer service I received; after telling the representative that this trip was very expensive and if they could at least do something as in decorating the room or on board credit or something for her because I was working 2 jobs just to be able to afford it and the surprise was now completely ruined, she told me, quote " WELL IF THIS TRIP IS SUCH A FINANCIAL BURDEN ON YOU, MAYBE YOU SHOULDNT BE GOING ON IT". I was in shock and so disgusted that a company would say that to me. Not everyone just has the money to go on vacations, some people HAVE to work 2 jobs to be able to afford it. My mom almost does not want to go now because of the way I was spoken to over this situation, so I feel this company needs some MAJOR training in customer service.

Robert B.

My wife and I booked a cruise through this company. It was the Nascar cruise. We exclusively booked because Dale Jr. was going to be on board. We paid an extra $250 each for a private meet & greet with him as well as Richard Petty. For some reason Mr. Petty wasn't there. After waiting in line for 2 hours outside the room this woman just opens up the doors and says just move into the room. Well of course the line just disintegrates and the room is just full of people. We got trampled over and pushed around. We faught to even get an autograph. We spoke to Dave about our dissatisfaction afterwards. He said he would refund us our money for that experience. Well that was over 12 days ago. No refund. No answer to emails. Nothing.

Frances I.

We've been on the Star Trek cruise they run. When we were in it in Jan of 2018 we loved it so much that we booked for 2019 while onboard. This year we again rebooked for 2020 however on the 1st day they opened the rebooking desk.