Dunkin' - New Hartford, Connecticut

Kim V.

Dunkin is definitely my quick go-to in terms of convenience and affordability. If you're a frequent visitor like me, I recommend using the app to gain points for free items. They have coffee, sandwiches, donuts, and more. I've driven by this location many times. The parking lot size is decent and getting in and out of the drive through isn't a problem. The customer service was good and efficient. My hot coffee was tasty. Overall, a standard Dunkin and I had a good experience so far.

J K

on 1/9/2025, at 7:47 AM, waited in drive thru line for 17 minutes!
the bagel was cold and not cut in half as requested. inefficient and slow service. the receipt was not legible to provide a code to give feedback, hence the google review.
Fire all personnel and start over!

uday suraj

Decent staff . I asked for an extra pump of chai latte syrup, and the lady happily served it. Was generous in filling in my bagel with the cream cheese, not overdone. Clean and well maintained.

Juliana Simone

January 2023: The egg white omelette bites were surprisingly good the other morning. I thought they'd need something - but they did not. Really good for those looking for a diet or healthier choice. The turkey sausage, cheese and egg sandwich on an English muffin smelled and looked great. Hefty in terms of lip smacking bites for fast food lovers. The "apple-raspberry" jelly doughnut DD's came up with a few years ago as some sort of Company Board decision, to merely offer and produce one flavor at a multitude of franchises is still simply okay. So many other places to get a better one.
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12/2022 update: Macchiato is still a fine cup of espresso and steamed milk here. I drank half of mine and was so awake I put the other half away for later. Still love the croissant with sausage, egg and cheese sandwich (they discontinued the ham option) but was sorry to read online it's the worst choice health wise. Even my egg and cheese sandwich on an English muffin was hefty in terms of its nutrition breakdown. This is partly why I don't stop at DD's much. The egg white sandwich mentioned below is no longer on the menu (must have been that seeded bun!) but the option of omelette bites ranks high in terms of low calaries and fat grams. Two options: Bacon and cheddar flavor with whole egg and veggie with tomato, spinach and a 4 cheese blend flavor with egg whites. Two come with the order. I have to give them a try. As mentioned earlier, I still don't get the location change across the street.
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Dunkin' Donuts moved their long standing location across the street on the Rte 44/219 intersection within the last couple of years as an upgrade. Yes, it's new and this space must have seemed advantageous to the company. I personally don't see the difference, but it still does good business as there is usually a line. Exiting the drive thru, consumers still need to navigate a way out if going one direction or the other, as with the old location. The new car lanes are tight.

As for the food, DD's for me still makes the best breakfast sandwich. The croissant sandwiches, whether ham, sausage, bacon or only cheese are so gratifying with every bite. The egg white menu option is good but I substitute an English muffin over the multiple seeded bun. Their macchiatos are incredible, too. Great buy right now for three pounds of coffee at $19.99. Pounds! Not the standard 12 oz. bags.
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Quick service. Good breakfast sandwiches and coffee.

Cord

Waiting in the drive-through line for over 10 minutes at this intercom pulled up assuming maybe something broke there was someone in front of me I was literally trapped in the line for 15 minutes at 6 AM and I left without a coffee. Come here if you want to be late for work.

Stephen Krzynowek

I wouldn't recommend this Dunkin'. The nitro cold brew was basically all bubbles that reduced down to nothing, and nearly every other time I've been here my order has come up short.

Michalle Dileo

Unfortunately I can't give them 5 stars. I understand what type of employees normally work there but the manager needs to crack down on ordering & making sure the daily "chores" are met. Now for the 6x they haven't made any cold brew. Seems dunkin is known for this just like the ice cream machine at McDonald's "broken?" Also 3x no plain bagels 3x no wraps. At this point I don't order something different I just drive away. I still have 900 points sitting in the app for the last year!? This dunkin has definitely gone down and it's disappointing.

Stephen Proulx

I went in today and got an awesome iced coffee made by Jamie (hope I'm spelling that right) but anyway he is a really chill dude that made one of the best iced coffees I've ever had. Granted i haven't had much if any but it was absolutely delicious and made to perfection. Thanks man ✌️