K C
1/5
My stay here both times were terrible. I came back the 2nd time because management asked me to give them a 2nd chance to make things right. My 1st stay I had to switch room twice because the first one had bugs, 2nd room smelled liked smoke. And for some odd reason the attendant was saying the rooms were being marked clean in the system but were in fact dirty. The 2nd time which was March 2024 After hours of driving, I tried to stay here yet again hoping things would be better and the Attendant Kim was so rude and being very discriminatory towards me while I was checking in, literally stopping and walking away several times while I was speaking inexcusable, then she purposely put me in the oldest, dirtiest room that probably needs the most work done to it in the hotel. On top of the pool and jacuzzi always out of order and the firepit shutting down at 9pm on Saturday night. I will never and I mean NEVER stay at any other Courtyard again no matter which state it is especially your employees treating their guests the way that lady Krystal or Kim (can’t remember her name) treated me. I’ve been a Bon Voy member for over 18 years and I’ll tell you, that was the most horrific evening in my life! DO NOT USE THIS HOTEL
