Courtyard Chicago St. Charles - St. Charles, Illinois

Adam H.

I stayed here for a work trip. A colleague and I were trying to check-in around 8p. We were the only ones trying to checkin and it still took 30ish minutes. The lady at the desk just didn't seem to know what she was doing. The room was fine, a standard courtyard room. The next morning I went to work out and the fitness was out of order. I get that things happen but it would have been nice to be told about this at checkin. I contacted Marriott and the AGM from the property got back to me. She said they would refund the points I used for the stay. That was nearly a month ago and they still haven't been refunded. She said they changed management and sent me a screen shot of a pending request for my points but they still haven't been refunded. It's making me question wether I want to stay at a Courtyard property in the future.

Happy M.

I want to send a warm thank you to Amanda and the rest of the staff. My stay was pure comfort because you went above and beyond to show me sincere kindness during a very hard time. Thank you for your hospitality and grace you gave me. Thank you for providing amazing customer service and a place of comfort away from home. The entire staff went above and beyond to show care and compassion for me and my K-9s. I forever will be thankful for my stay at this Marriott. Next time I stay at a Marriott I will always think of your kindness. Thank you for blessing me.

Chiquita H.

The front desk lady was very very nice. The one that greeted me and she had such a great spirit and was very happy. When there were problems with my room, she changed my room. The other front desk lady was very nice to as well, when I supposed to have breakfast with my stay, she added it to my my stay without a problem. The Mexican lady she had a little attitude, but eventually changed a bit, but overall, I could truly say the breakfast was amazing and our stay was wonderful. The guest was very nice and the lady at night by the bar she was nice as well..

Keith

Nice lobby area but service was extremely slow. We waited at least 10 minutes for anyone to show up at the front desk to check us in. When she did come back, she said she was getting supplies. (One person had stopped down to purchase a Pepsi and snacks and ended up leaving because of nobody around after maybe 5 minutes) There ended up being 3 of us waiting on her to check in. Room was clean and comfortable, but the 1st impression was not good because of staffing.

Nina B.

I recently stayed at the Courtyard Chicago St. Charles for my nurse practitioner skills event. While the event itself was stressful, the warm and welcoming atmosphere at the hotel, particularly thanks to Ms. Paula, made my stay much more pleasant.

Ms. Paula was incredibly personable and helpful, going above and beyond to ensure my sister and I felt comfortable and well-cared for. Her positive attitude and genuine concern made a significant difference during a potentially stressful time. I highly recommend this hotel, especially if you have the pleasure of being assisted by Ms. Paula.
I look forward to returning closer to graduation and hope to see her again.

Natassha F.

Disappointing Stay Despite a Great Lobby & Friendly Staff

I recently stayed at this Marriott and was initially impressed by the clean, welcoming lobby and the friendly front desk staff. Check-in was smooth, and the staff was polite and professional.

However, my experience went downhill from there. One of the main reasons we booked this hotel was for the pool, yet upon arrival, we found out it was closed. Marriott should have disclosed this at the time of booking. Additionally, my room smelled strongly of stale cigarettes, which was disappointing for a non-smoking hotel.

When I brought up these concerns, no discount or accommodation was offered, which felt like a lack of customer care. While the staff was pleasant, I expected better communication and service recovery from Marriott. Unfortunately, I wouldn’t choose this location again.

I recently stayed at this Marriott and was initially impressed by the clean, welcoming lobby and the friendly front desk staff. Check-in was smooth, and the staff was polite and professional.

However, my experience went downhill from there. One of the main reasons we booked this hotel was for the pool, yet upon arrival, we found out it was closed. Marriott should have disclosed this at the time of booking. Additionally, my room smelled strongly of stale cigarettes, which was disappointing for a non-smoking hotel.

When I brought up these concerns, no discount or accommodation was offered, which felt like a lack of customer care. While the staff was pleasant, I expected better communication and service recovery from Marriott. Unfortunately, I wouldn’t choose this location again.

Zane Z.

The lobby was updated and the rooms seemed to have new carpet but the bathroom was not clean. I should have taken more pictures to be able to see the pee all over the toilet and hair everywhere but not m guessing people would not want to look at that. Besides the rooms being gross the location is safe and the staff was friendly. If f I have to come back for work I’ll try a different hotel in the area this one just needs some work.

Renee W.

We have stayed here over Christmas for the past 4 years while visiting family in the area. The hotel is always clean and welcoming. The lobby invites you to sit and relax. The hotel staff is pleasant and helpful. The rooms are comfortable enough. It’s not your home so don’t expect it to be. Our room has always been clean.
It is advertised as pet friendly which is one of the reasons we stay here.
The staff for the most part are great with our dog. Our dog is well behaved, not aggressive, always leashed, and in fact greets everyone with a friendly demeanor. She is an Australian Shepherd. A few of the desk attendants seemed uncomfortable or fearful of her this year. If they advertise to be pet friendly should they hire people who are afraid of dogs? One of the front desk attendants told me she was deathly afraid of dogs. I took my dog in the lobby restroom to clean her feet before going to our room. An attendant came in and screamed when she saw my dog getting her feet cleaned. The attendant gave me a stern talking to about obeying the rules. I never received a disclosure about any rules or I would’ve been more than happy to follow them. I did appreciate the hotel staff spending their Christmas being there. We will always stay here as long as they are “dog friendly”.