City Sightseeing - San Francisco, California

Nicole F.

The bus times aren't posted anywhere, and calling the customer service went to voice mail but the mailbox was full. We were waiting at a stop for over an hour before deciding to use Uber to return. No one told us that the bus we got off was the last bus of the day- not when we got on and not when we got off. Save your money and definitely use Big Bus tour, I saw a bus pass almost every half hour. They seem way more consistent and have an app.

mandy D.

Felt like a safe way to see the tourist destinations. However, even with the 2 day pass, if you get off to explore, there's just not enough time to see everything due to extended wait times to get back on a bus. At times it was faster to forego the bus and take a lyft. We encountered 4 tour guides providing live commentary out of about 9 trips, the first of which was the morning of 8/26 around 10:30 and did not follow a PC script and was screaming into the microphone multiple times while going through a tunnel. The other 3 gentlemen providing the live commentary were wonderful and shared many great facts. We took a trolley to Sausalito over The Golden Gate Bridge and also around the park loop(the green trolley) and found both of those drivers provided live commentary and were knowledgeable and personable people-was quite pleased with both and they were a highlight of the tours.

Candace E.

Had an amazing time seeing many sites in two days. A shout out to my favorite tour guide Salvadorre. He was so knowledgeable and friendly.

XinRan L.

Do not even consider taking this tour, its bad generally but holiday period don't imagine you can get a seat on a bus without first committing a large portion of your life and sanity to standing in a hot queue.

Severe delays on the two main lines, red line cancelled over the busiest weekend and no extra buses added.

Spent most of my time in San Francisco standing next to stop signs, which is not the ideal place to see the city. Decided to ask for a partial refund and was refused outright. The process of tedious and unnecessary, asked to email the manager who was not taking any calls. Why?

Only managed to catch half of one route in 3 days. The commentary was good and the driver did not crash into anything so they seem more competent than the management.

If you want to see all the delightful stop signs for hours at a time this is the tour for you!

Donald S.

Norm during the night tour was great! Other tour guides were hit and miss. At times they were short staffed and buses ran over 45 minutes between pickups. Still a great way to see the city. Would definitely shop around. Plenty of bus tours to choose from.

Nelson R.

First: Never , Never use this type of bus with advertizing in both sides, you can’t take pictures if you go in the first floor, the driver don’t let you hear the info of each point of interest , talking to much using the PA system with a Hey Baby, Hey Baby .,,Bad experience for my wife and my mother that can’t go to the second floor because they have a disability. Check before you select the bus and want to stay in the first floor. You can’t take pictures because of the advertizing mesh that covers the bus windows.

Second: If you buy your ticket online you will need to go to offices to redeem your voucher because they can’t do it at the bus. First you need to go to an office some distance from the boarding site to get another voucher then you need to go to other building office in front of the bus parking to get finally your tickets to board the bus .

Wao you need to be prepare for that. I don’t know why they not use just the office in front of the bus boarding site for the new vouchers and tickets .

Andy T.

So regretting booking with this guy/company... If this weren't the last minute booking to Muir Woods, I would have just walked off at the ticket counter...

Thought I have checked there is a cafe at Muir Woods from the website, I asked if there is a cafe and he said No. Looking at the return bus schedule at 4:30 pm they offered (trip started at 10 am), I asked that question again, the he said you are in the woods and won't be any food, and treated me like an alien...

Even worst, the wrong scheduling info was given. He circled the weekend ferry schedule and actually the ferry was running at weekday schedule (it was a Friday). My family ended up wasting 2 hours waiting at the dock.

I can tell you there is a cafe at Muir Woods. First time I was given a wrong info at the ticket booth, how professional he is. Thanks very much Paul!!! Now I really appreciate my prior tour experience.

michael M.

Over all enjoyed my time on the tour. All the guides and drivers were very good. The company needs to put more buses on the road. I have done Hop on Hop off in many cities and never had to wait more than 15 minutes to get on a bus. The buses were all full and I needed to wait for the next bus more than once. Bus stops are not clearly marked. Was waiting at pier 1.5 with 8 other people and watched the bus drive right by. Had to get an Uber to pier 39. Ticket was not clear that the Muir Woods were not included in the 48 hour ticket.