Charlie Brown's Goodtime Travel -

Oliver Smith

Tried calling and spoke to them explained my trip I was wanting to plan to Iceland and then to Eu. Called over a week ago and even calling back and leaving a message and no return call. The people that work there apparently don't want my business. Very sad since I am retired and have a ton of travel to plan...I will go elsewhere...I would recommend the same for you.

Patricia Anderson Cook

A good travel agent sweats the details. Back in March 2023 I requested 4 outside rooms with two of them adjoining for a June 25 cruise, speaking with Monica Cousar from Charlie Brown Goodtime Travel. Monica confirmed my request by email, guaranteeing 4 outside rooms for my family. My daughters and their families were more than thrilled at the prospect of outside rooms which they had never had before. By accident I later discovered only two of the rooms were outside rooms with none of them adjoining.
BOOKING WITH A TRAVEL AGENCY MEANT ROYAL CARIBBEAN CRUISELINE WOULD NOT HELP ME PERSONALLY TO SOLVE AN ISSUE SUCH AS THIS. THEY REQUIRED SPEAKING TO MY TRAVEL AGENT.
A complaint to Charlie referred me to Robin Lopez who promised, with no outside rooms availlable, to switch my outside room with my daughter's inside room so I would be one of the disappointed ones instead. A call to Royal Caribbean this evening confirmed my request had not been handled. We will board tomorrow with the disappointment and the memory that my large investment, my family and my time had been disrespected.
UPDATE: names of two of our party were missing from Royal Caribbean shuttle from Venice to Ravenna.I had no way to check it before leaving.

Mariana Wagner

I recently booked a Cancun vacation through Charlie Brown Good Time Travel. I chose to use a travel agency (instead of booking it myself online) because I am not familiar with international travel, nor with planning week-long family vacations.

I’m horribly disappointed with the service that this company provided for my recent trip.

First, I had to plan all of our vacation activities – the travel agent, who kept telling me how much she loved Cancun, gave me little to no input on how we could best spend our vacation time in Mexico.

Second, there was minimal contact from the travel agent or ANYONE in this company between the time I booked the vacation and the time we left. In fact, I had to call your office the day before we were scheduled to leave to see if there was anything I needed, because the ONLY confirmation I had of my vacation was a charge on my debit card, a preliminary print out of the flights and a magazine that showed the hotel amenities. The travel agent told me that I needed all my travel documents and that she had been on vacation and had forgotten to notify me that I had to pick them up. This is completely unprofessional.

Third, our family was NOT prepared for this trip. I believe that one of the agents duties, as a travel agency, is to take the burden of preparation OFF of your customers and make sure that they enjoy the vacations that they have saved up for. We were never told when we should be at the airport. We arrived at DIA just under 2 hours before the flight was scheduled to leave. United Airlines told us that, because we were not there MORE than 2 hours early, they would not let us fly, nor credit our flight toward a later flight. We had purchased the travel insurance so I called United Vacations who told us that if we still wanted to go on our vacation, we would need to fly the next day and pay an additional $4,900 – which is significantly MORE than we paid for the entire vacation.

I did not want to disappoint our family so I took the initiative and went over to the Frontier Airlines counter and paid an additional $1,400 to fly with them to Cancun that day. From there I was notified (from a Frontier employee!!) that United was cancelling our return flights as well. I had to spend the rest of the day convincing United to let us fly home at the end of the week. Dealing with United was a terrible experience and we will never fly with them again.

This ALL could have been avoided if your company and the companies you chose to affiliate with (United Vacations) provided better customer service.

Because of this stressful and expensive experience we will never book our vacations with Charlie Brown Travel, nor will we ever recommend your services to our family, friends or colleagues.

Kay Brun

I used them back in 2009 for a cruise. It was not for us at all. We told them a quiet cruise but affordable and not only did they put us on carnival which is a party place but also put us under the dance floor. No sleep for a whole week. It was ok however. I tried to recently contact them 4 times on phone and email and got no responses.

They responded my response: My problem wasn't with the carnival and yes you never told us it be that bad we were told it was family friendly. None the less I contacted the office 3 times via phone and sent an email using your form. No response. I do wish the company good luck but at this time I have found a different agency to help me at this time.

Chris Mudron

Just went to Hawaii in September and used the agency for a fairly priced room in Honolulu. It was a great, no nonsense hotel right in the middle of the city so I was close to everything. Have used them in the past for several cruises and have always gotten the best room and rates with very professional and polite service. We're going to Alaska next year and this will be the first call we make!

OJ Daffodil

Worked with Melissa and she was great! She patiently worked within our schedule and give us A++++ customer service! Both the flight and hotel were exactly what we wanted! HIGHLY Recommend this agency, especially Melissa, for all of your travel needs! Cannot wait to book our next trip and we will be doing it with Charlie Brown's Good Time Travel! A Spinal Tap 11!!!!!!

Jill C

Melissa was terrific! Our family had the best vacation ever! Melissa took care of flights, car rental and lodging. We were very happy with everything. She will plan all my future travel!

Jancina Dyer

Just booked a trip to the U.S. Virgin Islands. The agent was mechanical and rude. She was annoyed that I asked the total before giving her my credit card number. The overall conversation was as if I was an annoyance to her when I thanked her (twice) for her help she just said good-bye after I spent $2000.00 with her company. I am offended that I didn't get a "thank you" back. I won't be using this company in the future.