Casablanca Express - Westlake Village, California

Vanessa Medrano

I've just been given this pass as a gift for mine and my husband's birthday. I was getting ready to look into hotel options and start booking for our trip... After viewing these comments I truly don't think I can move forward with this "deal". It really sucks to see all these stories of people who have been ripped off... Thank you so much for sharing and now I can make a decision of not booking this trip with this agency. So much appreciated everyone for sharing and my heart goes out to you. I hope you get the money back so you can enjoy the trip you deserve. ?

Jacob Brown

We had everything setup for our trip that we won at the Spokane county fair back in 2023. The trip was scheduled for this year 2024. 9 days before we were supposed to go on our trip this October we still hadn't received anything about where we are staying. They are supposed to give that to us 10 days out. We bought the flight tickets weeks ago still thinking things are good. We called and asked what's the hold up. They canceled our trip and stole our 100 dollar deposit. Save yourself trouble and go do business at some other place. That's after doing the seminar and waiting over a year to go on this trip due to my wife being pregnant. This company cheats you and steals from you. They do not honor their word.

Jeffrey Castellanos

Scam, Be aware. Sales agent gets mad. I sent in certified mail to request refund. No service was provided, no arrangements were made, and therefore I have my right to get my deposit which they signed and I have return receipt. Been 3 weeks and nothing. Sales guy calls me out of the blue advised him traveling not in my mind right now due to herniated discs, then claims can expedite my refund if I say yes to a different trip to Vegas instead of Honolulu. After I told him I’m not fit not do a vacation. (Poor listening skills) then hangs up, I talked normal the entire time, buddy starts to raise his voice and hang up. I called back and hangs up every time I call. I have proof of brochure, check #, request for refund letter signed, proof that they received the letter as well from post office. I’ll be most likely filing a small claims through the court. One for Fraudulent behavior, waste of resources, and harassment. Company need to work on who they hire and provide training. If the sales person talks majority of the time you ain’t getting a sale buddy and making up stories to try and connect with the customer “breaking 3 vertebrae’s” nice try buddy you ain’t building rapport and trust like that.

Michael Heil

This company is a scam. They take your money, promise you a vacation, and make you book it 6 months in advance only to tell you that it is cancelled. After booking the vacation I called four times to check where we would be staying. Each time they told me to call back later because they did not have the details.

The month before I left I called again, the agent was incredibly rude, I told him we wanted to buy our plane tickets and needed the details of the trip. He told me everything was confirmed and that they would send me the details the week before the trip. The week of the trip I called again and they told me the trip was cancelled because the agent could not reach me. This was after me reaching out to them at least six times and the agent confirming that my trip was all set.

After the agent told me everything was confirmed I went ahead and bought the plane tickets, rental car, hotel nights for arrival and departure date, and everything else, only to find out that they cancelled my trip without notifying or informing me. This place cost me thousands of dollars. Do not trust them. It is all lies.

Kimberly Sheares

This is not a legitimate business, but more of a travel scheme. They make you pay a few deposits ($50, $250) and upgrade fees $150 and don’t provide adequate details about the “said” trip that you “won.” The rep assigned to your account (like Jessica) won’t return your calls. They make it hard to speak to a Manager. I tried to reschedule my trip due to medical reasons and the “assigned rep Jessica” won’t answer nor return my calls. She knows I want to cancel so she stopped responding to calls and won’t reply to emails either. This company takes your money and runs! Casablanca Express is the BIGGEST SCAM out there and I wish I had come here and read reviews before I fell for the “free trip” to Vegas. For all the money I’ve paid them already I could’ve booked the trip myself on Expedia. Do not use the fraudulent business. I’m contacting BBB to report them.

Celia Lopez

Worst business ever! I really want to share my experience to prevent more people falling for it. Pls note this company is a huge scam. They got us at the Dodger Stadium and based that it was at a credible place we fell for it! We drove to San Diego and sat two hours during a presentation for a hotel, ( this is a requirement to get the free trip) I sent out the deposits requested and email the girl in charge Jessica who never responded. I requested a refund over the phone and they also of course never responded. I am surprised this business is still going as it is a total scam, stealing money from people is not ok. So pls whatever they tell you , save yourself some money and time and DO NOT BOOK WITH THEM.

Tiff Goodsell

I am so grateful I didn't buy into their vacation deal. the "free hotel" was a dump so I upgraded to a nicer hotel in a better part of the state. When I called the hotel to upgrade to a two bedroom, they said that I had to make the upgrade through expedia because that was where I booked it through. I had to call Casablanca to make that upgrade and they said that they couldn't do it and agreed to give me my money back as well as my deposit. I then booked my own trip and found an amazing place without their help. I have called 4 times and spoke to Jonathan, Edward and Karen - they have each promised the refund and a call back. None of them have called back and I still don't have my refund. The girl who answers the phones, Samantha is great but unfortunately she can't get anything done. They say their hours of operation on Tuesday through Friday and when I call during those times, they are not available. Accounting is never there. They should not be allowed to continue to do business as they can't follow through on any of their promises.

Robyn Clark

After learning what a joke my cruise would be, I asked for a refund a month ago. Was told would have in 2 weeks. At end of 2 weeks called again on a Monday and was promised check would go out Friday. Still no check. Just called back and spoke to Agent Julio. I’ve never been spoken to so rudely by a customer service rep. I’d better have a check asap or next stop Better Business Bureau.