Baymont by Wyndham Jacksonville - Jacksonville, Illinois

Ron W.

DON'T DO IT!!!!!!!!!
NO breakfast, no coffee!! Service was horrible. Could not find hotel staff. Shower head keeps falling down, missing light bulbs in room, WIFI, if you call it that was stupid crazy, couldn't stay connected for more than 1 minute at best. You could see on the security camera at the front desk, that employees were sitting in a room and after ringing the bell off the hook, someone finally decided to show up. Charged $105 a night for a place that shouldn't charge $50.

joel F.

The room was clean and the bed was comfy, but the service bad. The "hot breakfast" was horrendous! The only thing I even had an option of was cereal. Everything was empty, including the coffee! Just don't even have a breakfast if you are going to offer what you did

L W.

If there were a negative star, I would tap on it. 1st we were put in a handicap room (not needed, didn't ask), shower head broken, hot/cold water reversed, no vanity space. No chairs in room to just sit in (w/o being in bed all the time.) NO wifi, even though it was offered. Under construction w discarded furniture all around. Mini muffin offered for breakfast, coffee creamer had chunks floating.
Most of all we could not understand the gentleman at the front desk and he just gave up relaying what he wanted to say.
Only good thing-quiet, because we were it's only guest.
Never again!

Lawrence F.

They are under remodel we had no trouble getting a room we called ahead and when we arrived checked in the room was ok at best not enough attention to detail in the cleaning department we had cob webs on the lamps stains in the bathroom the bed was clean and very comfortable and the water hot that's about it for the good. The breakfast was a joke so don't bother it was a good night sleep after a hot shower and cozy bed for the price it was ok

Sharon H.

They currently are going though a remodel. The suite I was in was very small for it being a king suite with a hot tub in it. The television was half off the small table it was sat on and easily been knocked to the floor. I have never been to a hotel where the sheets come off the bed.

The breakfast there was not up to par. I've stayed at lots of Baymonts and their breakfasts were much better. They had hard pancakes, dry eggs with cheese in them and sausage. The cereal was old and was stale. The bagel toaster did not have tongs to take the bagel out of it and one side does not work out of the 4 areas.

The biggest issue I had was that check out is 11 am. At 10:40 they came and knocked on our door to get us to leave. No place that I have ever stayed at has ever done that to me.

Daniel

Positive: My 3rd stay at this Baymont. It was new not that long ago, but is fading fast. Negative: I was unable to watch the World Series game. For some reason, FOX, a major network was not to be found.

Tommy F.

I travel over 150 days a year for my job and stay exclusively in Wyndham properties, so I review each one. The parking lot was clean and well lit on arrival. Check in went smoothly; however, my request for a handicapped was ignored. My room, a first floor king, was clean, with a comfortable bed/ pillows, but the fixtures were older, and the desk was rickety, the desk chair had seen better days also. Room access is via an interior door. WiFi speed was fast, 93.25 megs down, 24.0 up via Ookla. All of the normal amenities were in place, such as the microwave, small refrigerator and single serve coffee maker. The hotel has a luggage cart. My digital AC/heater worked well. The television had only a nice selection of channels but a good picture. The lobby was clean. The soda/snack machines seemed sparse, and only take cash. There is a guest laundry at the end of the first floor hallway, $1.50 to wash, $1.50 to dry, the laundry detergent machine was out of order. The fitness center appeared to be unavailable and no business center that I saw. I didn't see any crawly critters, but did see evidence of them in the past. They are remodeling, so I'll give them the benefit of the doubt and stay again at some point to see if it improves.

J D. C.

Do not stay at this place if you want a peaceful sleep we stayed here three nights it was horrible the first room we were placed in the shower didn’t work also the tv was broke, they moved us too a diffrent room that smelled like dog urine before they moved us to our third room, the breakfast was not offered due to water main break in kitchen the staff was very rude and offered no apologies