Autumn Lake Healthcare at The Willows - Woodbridge, Connecticut

Kelley N.

If I could give 0 stars, I would. My poor grandma has no choice but to be "cared" for here currently. Visiting hours are not posted, though after finally speaking to someone 2 days later they are 8am-8pm- and staff would say that doors are locked after 6pm but someone will buzz you in- after waiting 15 minutes bell after bell? Can't even reach a person by phone! Its disgusting. Her clothes have vanished, which is the primary reason for my visit as I live far from her. Constant disappointment with this establishment and its really disgusting that not only can I not bring my grandma clothes because of my work schedule, but in a week they'd be gone anyway despite her name on tags and seams and everything in between. Truly gross that this is supposed to be a place that cares. I pray she makes it out of here alive. When I finally got ahold of a woman this evening, she hung up in my face after asking me "what do you want me to do about it?" when i tried explaining that I stood there with no help for 15 minutes. I want you people to be mindful of those that are throwing thousands in your face. Its disturbing how obviously little they care. These people do not care about your loved ones nor about you. Absolutely disgusting behavior from adults.

Linda J.

I had a fantastic experience at Autumn Lake Healthcare at The Willows in Woodbridge, CT. The Aides, Nurses, and many other professionals took care of my every need with kindness, warmth, and constant encouragement. The level of compassion they showed truly made my stay more comfortable. A special thanks to the incredible Physical Therapists, whose expertise and patience guided me from being confined to a wheelchair to walking independently with a walker. Their dedication and skill made all the difference in my recovery. The Willows is fortunate to have such a remarkable team. Thank you again, Linda - 104B

Lesley P.

I work at Coachman Square at Woodbridge, an assisted living community. I have never been happier with their services, compassion and especially their care!! I highly recommend them to anyone that needs great care!!!!! Their staff always puts a smile on the patients faces, which warms my heart!

Alycia K.

I've been here since about 11/15/24.

To date, the most frustrating thing has been getting my meds straightened out and synced up. This seems to be a joint effort between the Hospital and this place. Staff sometimes acts like I'm just out to annoy them when I am struggling with not only suddenly being unable to walk, but with nonstop leg spasms, and side effects from meds.

Physical care: I am flat on my back, and need some, er, private care. Some CNAs sail in, bring all the items needed, are pleasant and polite. They open the shades, fluff the pillows, tidy up the obvious clutter, make sure you're comfortable. With these gals, you will likely never get a bed/pressure sore. They won't allow it to happen. I am so grateful for these gals.

Others, however, show up an hour after the call button, look disgusted when you make your request, don't bother putting down proper bedding if it's not right at hand, don't use the all-important medicated cream, etc., ARGUE with you when you tell them something about your care

When you're flat on your back, this can be very threatening. The caregivers have the power, after all, to make you life miserable.

Food: Mostly atrocious. Even for institutional food (I bet YOU'VE never had tasteless bacon before).

Medical: There is a robust healthcare tram on board. One of these argued with me over a medication I need to prevent *intolerable* symptoms (not pain) and ordered blood tests which were unnecessary, as i had had multiples the previous week.

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NOTE:
DO NOT PAY ATTENTION TO REVIEWS BY FAMILY MEMBERS. THEY PROBABLY DON'T KNOW THE DAY TO DAY EXPERIENCES OF THEIR LOVED ONES ESPECIALLY IF THEY HAVE DEMENTIA or are unable to communicate.

Elizabeth K.

My mom was there for short term rehab after a fall. The only positive part of the experience was the physical therapy team. They were great! The nurses, the staff (managers included) were uncaring and not attentive. They all say the patients are well taken care of but this is the fourth facility my mother has been too and it is the worse one. Do not put your loved ones here!!

Hyla A.

My nephew has been there after having 10 surgeries in a year and is now a long term care resident. The staff, especially nurse Twan who literally saved his life, and social worker Danielle who saved his life in another way have provided such excellent care, helping him adjust to his new reality. Tara , Kelsey and countless others are such an important part of his life. In the rare instance where he has a complaint about someone the situation is always promptly addressed. He is being heard. I can't say enough good things about Autumn Lake Healthcare at the Willows. It is such a relief to know that he is safe and well cared for. Truly that is priceless. Honestly they have gone above and beyond and I have such gratitude.

Shantrell W.

My aunt recently broke her hip and after surgery at Yale, she needed STR. After a tour of this beautiful facility, this is where our family wanted her to rehab. We made the correct choice. She received outstanding care from the nurses and the therapy department. The social worker was very helpful on discharge planning. She came home this week and is moving around better than before! Thank you!

Diane K.

I fully endorse The Willows in Woodbridge for the care of your loved one. Although my mother was there for only three months, the care she received was top notch. The facility is clean and staffed with caring and knowledgeable people. They communicate when needed and always kept me in the loop. In addition to my mother, my mother in law was there for rehab after a broken leg. She also had a positive experience.