Always Travel With Us, Inc. - Orlando, Florida

Pearson S.

Absolute scam, they called my wife and tricked her into giving her cc number and charged her $129, we called within 12 hrs to have them refund and they refused. we will be filing complaints with BBB a FTC. Whatever it takes or how much time we will get our money back. Please do not fall for their phone scam, Hang Up.

In response to the owners reply, we did call your number. We Were told we would not be getting our money back, even though we did not, and will not be receiving anything. We were misled and when we discovered we had paid to go to a sales pitch, we ask for a refund and were refused. you have no product or services that we have any interest in. We are not interested in Timeshares, or whatever they are being called today, or any other vacation product.

Erica D.

Everything up to the arrival was great. Our sales Rep gave inside information and step by step help. Upon arrival the place we were going to stay was absolutely HORRIBLE, kids running around, smelly hallway, Noisy and much more!!! My husband & I called the company that sent the voucher & we got Vanessa Lopez. When I say she jumped hoops & hurdles to get us out of the original location. She made sure we didn't lose any money AND BASICALLY we got an upgrade. We did have to pay a little more, BUT before she stepped in we were ready to check out and find somewhere to stay. She told us to give her a little time to see what she could do. When we walked into the other Vacation Villa the red carpet was rolled out. They were amazing! The room was beautiful, you could smell the disinfect throughout the bldg and it was ABSOLUTELY QUIET!! We did run into an issue about a $100 Visa card we were supposed to receive and RCI took care of that. All in all great vacation & thank you Vanessa for all your help...

Joe F.

SCAM....not trustworthy. Not worth the 90 minute presentation. Try to stay at a location, requirements 2 weeks prior. Most vacations we book are Six (6) months out for our travel plans. Use your own funds to only have returned to with their resort credit. Waste of time.

Will S.

I booked a stay at the Grandview Las Vegas through Expedia. They said there was a complementary buffet, and there was a $20 deposit just to reserve my place. Turned out to be a 2 hour sales pitch for a timeshare. I didn't sit through it, so I just paid $20 for a mediocre buffet. Scam.

Shelby H.

Disgrace of a business. Look at all the 1 star reviews. We "won" a prize at an event, come to find out we had to pay (thankfully only) a $99 deposit to take a tour of a property we have no interest in going to in order to get our "prize" after attending the tour. We should have said no thank you on the spot, but somehow they got us. Fast forward 3 days later, they won't let me cancel even though our tour is 3 weeks away, as if we booked a highly desired spot on the tour. When I mentioned disputing our credit card, they said we agreed to the terms and would use that as their defense, basically saying we're out of luck. I don't understand how anyone would want to work for a company like this. I'm sure anyone who reads this and comes to the reviews is doing so because they just got scammed by this operation. $99 Lesson learned. Can't wait to read their copy & paste response to this. If you truly aren't a scam operation, refund me my $99.

zoe W.

Unfortunately I am unable to enter 1 start. I received a “free” trip from answering a question on the radio. Payed 200 initially for the trip to be scheduled. On the reservation had to have 2 names I was told. Fast forward I was unable to make the dates reserved with my partner listed on the reservation. To change the dates was a charge of 150 and to have his name removed was another 100. I attended the trip alone as told I could by a rep name Lydia as long as I make over 50,000 I don’t need a partner to attend the trip/ timeshare. My son and I attend the trip and went to the time share the following morning. I sat in the time share meeting for 2hrs as it is a requirement to receive the free hotel and 200 gift card promised. After I declined the timeshare that is when everything changed. My son and I were kicked out of the hotel, if I wanted to stay I would have to pay an additional 300$ to Travel With Us, I declined. I was not refunded my 150 for room tax/fees for my entire stay of the hotel. Natasha a rep manager was rude when I called with my concerns, did not let me speak or ask questions and very unprofessional . Please please please do not travel with this company. They offer no refunds. This company is a scam and rip off. Don’t believe anything they say. Scam artists!!!!

Marla H.

My husband died and we brought a package together. Well his credit card purchased it and I can’t get my money back etc. The package expired because of his time on life support and they do not want to apply the money on another package. Instead they offered me to purchase another one and the first one was not handled professionally. What are some suggestions? What can I or should do next? This is a bad business and sometimes I want to report such manner to The Better Business Bureau. I think we could maybe experience some better treatment. I lost my money trip and was offered to buy a new trip. I never experienced a service and company with actually no good benefits or left remarks. No good experience from this company. Be careful to purchase. They are a gimmick company and they don’t sell or tell you the real about themselves.

JasmineL R.

LONG POST: Truly disappointed in the way customer service treats their potential guests. This one takes the cake! I've encountered it first hand and I am appalled at the way they handled my situation. I was a new guest looking to invest in one of their partnering agencies (Vacation Village), because I went on tour with my in-laws (who are owners) and thought about becoming an owner myself... Like any other person who wants to invest in a timeshare you talk to customer service and confirm the reservation.

I booked a trip for 7 days back in October, (I stayed exactly 45 min on the phone with their agents) for a fair price in exchange for doing a presentation (which was what I wanted to do), which in the end would leave to a new timeshare owner.

However, to my knowledge I called 2 days before the trip to confirm everything was good to go (I booked my flights, rental, and travel reservations) and they told me they had canceled my trip and were giving me a refund.... I was confused?!

I asked was there anything that they can do, and the Manager, Fernando, gets on the phone and tells me I could NEVER tour their partnering agency or stay there because I initially traveled with my in-laws to do a timeshare tour (Hince: I never been a customer before, I was just a guest) and my refund is on the way.

Now like any other customer service dept, they will try to accommodate their out of town guests, whether to pay more or provide some options..... I was never given any options and was told there was nothing they could do after I asked several times if there was anything they could do with me traveling so far... I just got a nice dial tone to listen to......

Overall, they are incompetent, rude, unrelatable and absolutely a disgrace. I will never suggest this company to anyone. Choose at your own discretion!!!!