Ace Transportation, LLC - Tolland, Connecticut

Maria M.

Second time to use ACE TAXI. A last minute request(10am this morning) for a ride home from car garage. The driver showed up promptly at 12:30pm. Got me home safely. A lifesaver today. I highly recommend this taxi service!!!

Jennifer F.

Regularly fails to pick my elderly parent up for medical appointments despite scheduling in advance and calling to confirm reservation prior to scheduled pick up time. Shame on this company for putting the health of seniors at risk. Unacceptable and dangerous business practices. Do better!

cynthia-coriníon N.

almost an hour late, no regard whatsoever for the time of others. i missed the event they were supposed to bring me to. he didn't even text me when he showed up like he was supposed to.

also the van was filthy and the driver had a pamphlet for a gun store that made me feel extraordinarily unsafe.

a different driver also kept spitting out the window.

shane C.

One of their drivers in car number TC11 I witnessed on their phone multiple times while driving nearly causing two accidents. They cut me off once, when I beeped my horn they proceeded to flipped me off and wave their hands in a gangster like manner. Crazy to me this person has that job.

Raina F.

I have used this company for their accessible van service, 3 times and was very pleased with the drivers' punctuality, price, professionalism and care taken with my disabled loved one. However, when recently making an appointment (after multiple calls, and being told to ask for different people), I learned that the cost that I had paid for Sunday transportation, pick up and drop off no more than 10 min. apart, had more than quadrupled. I was paying $35 round trip, and was now being told that the cost had increased to $180 round trip. After expressing my disappointment, as this is the only accessible van service that I am aware of in the area, I was told that the price would be lowered to $150 round trip. I make visits to my relative who is paralyzed and in a wheelchair every 6-8 weeks, and we go to either church or a nearby restaurant (again, the facility to either of these destinations is no more than 10 min.), and the raise in price makes using their service no longer feasible, which is very unfortunate.

Brenda G.

PATIENT SAFE IS NOT TOP PRIORITY!!!!! This service pick up a family member from a rehab facility and brought them to an appointment. Leaving the appointment a different driver came and said that he wasn't going to be able to get the wheelchair up the ramp. Because the width of the rubber wheels with th medal ring that's used for the patients to operate the wheelchair was sitting directly on the upper edge of the ramp. The driver immediately said I don't think this is gonna work. The patient and the aid said the earlier driver came qith the same exact van and the other diver was able to do it. He said we'll let me try one more time pushing the patient up ( mind you the patient is well over 6 feet tall and over 250 lbs) and the driver was a smaller man that would not have been able to counter act the weight if as his was pulling back to get the fron wheels of the ground and the patient and wheelchair went backwards on the driver ! I witnessed this myself and I stopped the driver and said NO WAY are you putting him or yourself at risk . The driver called his dispatch and said another driver would be out. I then called the company direct and spoke to a women explained the story and asked to speak to a manager . She said I could but not right now . Took my name and number but have had no call back. I heard her talking to the manager explaining the situation and I heard the manage say " the earlier driver should NOT have taken that patient even if he knew how to get the wheelchair in " also stated same size ramp and assured me that a rear enterance wheelchair accessable van would be out to put up the patient .about 45 minutes the transportation arrive and to my surprise at 9:00 pm tonight the said patient shared with me it was the same driver from earlier qith the same side enterance wheelchair ramp and he said you didn't need the back enterance one I know what to do.
This is a huge concern for guilty care and safe of the patients being transport that is if they actually make it in the van with NO mishaps. Patient safety should be the utmost importance to this company. Witnessing this expiring with a loved one is disturbing and what more disturbing is it seems as if it's custom practice and that the manager knew that it shouldn't have happened but allowed the same driver to go out and carry on with safety issues being brought to there attention . Probably just thought I would go away and not say a thing. So if anyone has a loved one using this service please pay close attention to the ramps and wheelchairs as I would hate for someone including the driver to be hurt at the cost of quantity over quality!

RustySpoon

Literally just watched the driver of this vehicle throw this cup out of the window of their car. Littering because they couldn't walk 10 feet to a trash can.

Raymond R.

I did not use their service. I was in traffic behind one of their drivers #162. The driver was either massively drunk at 6am or had poor vision in the dark. He was driving nearly 10miles under the speed limit causing traffic and swerving in and out of the lane from Stanford Springs till Ellington CT. Then he stopped in the middle of a left turn in an angry attempt to cause an accident for the driver driving behind him! He better hope that driver doesn’t have a dash cam! It was blatant and obvious. Check their low ratings!