AAA Seven Corners Car Care Insurance Travel Center - Falls Church, Virginia

Julie S.

I don't understand how this place doesn't have a higher rating because it's the best. The women in the morning were so helpful and pleasant. There was a guy in there who was having a rough day trying to figure out passport things because he needed to travel, and they went above and beyond to help him. Just witnessing it was awesome, then it came to helping me out, and they were kick ass. So friendly and explained things, was honest about the time it would take, and made sure I knew where everything was while I waited. The service was great, the guy who helped me check out was helpful and explained everything great. No one made me feel dumb like usual car places do. I went home and told my wife this would be the only place either one of us could take our cars. I was in at 8 am on Thursday, April 10th. So whoever that crew was, they're awesome. Oh! It was also an employee's birthday, and they were all saying happy birthday and being friendly. Really seemed like people enjoy each other there. I didn't get to say happy birthday to the guy so happy belated birthday and thanks for being awesome

J K.

I apologize. I seldom give negative feedback, but today I feel I have to. I used to like this store very much before I moved out of the fall church. I came here to check my car once in a while. But today's experience just totally shocked me. I made a service appointment for checking an unknown maintenance light showing up on my panel and would like to give a diagnosis. The advisor said the diagnosis costs me $189 in the beginning, and I gave him a rolling eye look, then he scaled down the "checking price" to $89 for the estimate and dianosis, citing "I was ten year's AAA member." From this part, I can smell the dishonesty of the advisor and the way they tried to rip their customers off.

Then I agreed upon the checking, and he took my car to the garage, and guess what? The estimate coming back is $2,250, pre-tax, including the suspension system and change of all the tires. Man, I know I have a 10-year-old car, but the mileage is only 59K. I live in the city, so mostly the times I drive are to the grocery stores or to the church. This is such a blatant robbery; even in the Nissan dealership, they won't do so. Of course I won't approve of this $2,250 repair estimation, which means I spent $95 dollars for nothing, just for the inspections and the diagnosis. I mean, is this how this business works today?

I know everything is more expensive today, but if you are the owner of this store, could you ask yourself if this kind of business is okay or not? I signed up for checking an unknown maintenance light this morning, and you are going to charge me $2,250 and recommend I change my tire too? Plus, in the beginning, I have already told the "advisor" I just did my regular oil change, brake fluid change, and tire rotation. I don't understand where these numbers are coming from.

This is just a sad thing living in the U.S. The trust between the customers and the stores is merely thin right now. My car is a Nissan Altima with 59K miles, not 590K. I feel after today that it is really hard for me to recommend anyone to make an appointment with this AAA.

Patrick Q.

Quick and efficient service to get my International drivers permit within 15 minutes of arrival. I recommend to download the form online and with it already completed. They can take passport photos on the spot for a charge.

Zach T.

I came to AAA to get an oil change because my car was due for one and AAA emailed me a coupon. The oil change itself was $60, which was fine, but the customer service agent told me the mechanic found lots of problems and it would cost me >$1k. I wanted to talk to the mechanic to get a sense of which of these problems were actually urgent (honestly, my car was running fine before, so I doubt they were urgent) and which were things that needed to get fixed but could also wait. But I did not have a chance to talk to the mechanic, only the customer service agent, and he didn't make clear what was necessary and what wasn't. AAA also put a sticker on my car suggesting I get an oil change in 5k miles, but since I have synthetic oil, I am used to waiting 7-10K miles. So I am expecting the "maintenance required" light to come on in 5k years and then I'll have to ignore it for awhile.

Suji K.

Just passing through the area on a road trip. Mike and MG saved me from a horror of a car breakdown. Mike stayed almost two hours past shift on a Friday evening to make sure they got the part they needed before closing. They efficiently repaired it once they opened again Monday. Car parts will always be expensive, but the kindness and professionalism from the staff was priceless. Drove the car six hours home without any issues. Thank you all again!

Rohan B.

Incredible customer service. The folks here are so polite. I drive all the way from Maryland to get my International Drivers License made for my yearly Europe trips. Couldn't recommend them more!

Brian R.

Took my car there for safety inspection. One of my brake lights was out and they quoted me $85 in labor to replace it. When I balked at the price, the associate said it was going to be very labor intensive to fix. In reality, it took them less than 10 minutes from the time he quoted me until the time it was done. They also only fixed a symptom because the bulb blew out immediately on the way home.

Update: I did follow-up as requested and the only thing that happened was they took my contact info, so they're "reaching out" was little more than lip service

Baylen W.

This is my go-to facility for car maintenance. Staff are friendly and knowledgable. Prices are fair and AAA members get a discount on labor (not a lot, but small perk.) I have never been disappointed by a visit!