Digital Federal Credit Union - Waltham, Massachusetts

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 130 Lexington St, Waltham, MA 02452.
Phone: 8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 130 Lexington St, Waltham, MA 02452

☎️8003288797

⏰ Open Hours of Digital Federal Credit Union

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–7 PM
Friday: 9 AM–7 PM
Saturday: 9 AM–3 PM
Sunday: Closed

Introduction to Digital Federal Credit Union

Digital Federal Credit Union (DCU) is a financial institution that has been serving its members since 1937. With its headquarters located at 130 Lexington St, Waltham, MA 02452, DCU offers a variety of services and has built a reputation for being a reliable and trustworthy financial institution. To learn more about this federal credit union, continue reading and explore the various aspects of DCU.

Main Services

Insurance
Investments
Branches & ATMs
Borrow
Support
Services
Membership
Free Checking
HSA Checking
VISA® Debit Card
Greenlight Debit Card
Primary Savings
Advantage Savings
Smart Savings
Money Market Savings

DCU provides a comprehensive range of financial services, catering to the diverse needs of its members. From insurance and investments to savings accounts and debit cards, DCU aims to offer everything necessary for the well-being of its members.

Location and Access

To visit the Digital Federal Credit Union at 130 Lexington St, Waltham, MA 02452, you can easily access the location via public transportation or by car. The nearby Waltham station, served by both the MBTA commuter rail and the MBTA bus, is just 1.2 miles away. Additionally, there is a wheelchair accessible entrance, making the location convenient for those needing accommodations. The location also features a wheelchair accessible parking lot, ensuring smooth access for all visitors.

Featured Characteristics

DCU has earned its reputation by offering a variety of unique features and characteristics, which sets it apart from other financial institutions. Among these are:

Wheelchair accessible entrance
Wheelchair accessible parking lot
Cash advance

These features aim to provide a comfortable and accommodating experience for all members, ensuring that everyone can access the services they require.

Practical Information

To contact Digital Federal Credit Union, you can call the customer service line at 800-328-8797. The official website of DCU can be accessed at https://www.dcu.org/. As of writing, the company has received 126 reviews on Google My Business, with an average rating of 3.2 out of 5 stars. These reviews highlight the positive aspects of DCU, such as its convenient location, helpful staff, and comprehensive services.

Positive Aspects from Reviews

Many reviewers have praised the convenient location of the Waltham branch, as well as the friendly and knowledgeable staff. Members have also appreciated the extensive range of services provided by DCU, which caters to their diverse needs. Moreover, the federal credit union's commitment to accessibility has been well-received, as evidenced by the wheelchair accessible entrance and parking lot. These positive aspects contribute to the overall atisfactsion of DCU members.

In conclusion, Digital Federal Credit Union is a reliable and comprehensive financial institution that offers a variety of services to its members. With its convenient location, wheelchair accessible features, and knowledgeable staff, DCU aims to provide a seamless banking experience for all. To learn more about the services and offerings of Digital Federal Credit Union, visit their website at https://www.dcu.org/ or call the customer service line at 800-328-8797.

👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Waltham, Massachusetts

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.