Provident Credit Union (Redwood Shores Community Branch) - Redwood City, California

Introduction to Provident Credit Union - Redwood Shores Community Branch

Nestled in the heart of Redwood Shores, California, the Provident Credit Union's Redwood Shores Community Branch offers personalized banking services to its members. This full-service branch is committed to providing exceptional customer service, competitive rates, and a wide array of financial products to help its members achieve their financial goals. Let's delve into the details of this community-focused financial institution.

Main Services

• Personal Banking: Provident CU offers a range of personal banking services, including checking and savings accounts, term share certificates, and health savings accounts. Their competitive rates and low fees make these services an attractive option for individuals and families.
• Loans: The branch provides various loan options, such as mortgages, auto loans, equity loans, and lines of credit. Their team of financial experts helps members find the right loan that fits their unique needs and budget.
• Investing and Retirement: Provident CU assists members in planning for their future with investing and retirement services. They offer IRAs, mutual funds, and other investment options to help members grow their wealth.
• Online Banking: For members' convenience, Provident CU provides robust online banking services. These include online transfers, bill pay, mobile banking, and eStatements. Members can also use the credit union's mobile app to manage their accounts on-the-go.
• Insurance: The branch offers a variety of insurance products to protect members' assets. These include auto, home, life, and identity theft insurance.
• Financial Education: To help members make informed financial decisions, Provident CU offers financial education resources, such as seminars, webinars, and online tutorials.

Location and Access

The Redwood Shores Community Branch is located at 210 Redwood Shores Parkway, Redwood City, CA 94065, in the heart of the Redwood Shores neighborhood. This address places the branch near several major thoroughfares, including Highway 101 and Highway 84, making it easily accessible from various points in the San Francisco Bay Area.

For those relying on public transportation, the branch is close to the Redwood City Caltrain station and served by several local bus routes. Additionally, there is ample parking available on-site, including wheelchair-accessible parking spots.

Featured Characteristics

• Wheelchair Accessibility: The branch is designed to be wheelchair-accessible, with a dedicated entrance and interior layout that ensures all members can access its services.
• ATM Services: A 24/7 ATM is available outside the branch for members to withdraw cash, deposit funds, and transfer money between accounts.
• Business Services: In addition to personal banking services, the branch also offers business services, such as business checking accounts, loans, and payroll services.
• Community Involvement: Provident CU is deeply committed to the local community. The Redwood Shores Community Branch participates in various community events and initiatives, fostering a strong connection with its members.

Practical Information

• Business Hours: The branch is open Monday through Friday, from 9:00 AM to 5:00 PM. It is closed on weekends and major holidays.
• Phone Number: Members and potential customers can reach the branch at 650-591-7845.
• Website: For more information about Provident CU and its services, visit their website at providentcu.org.
• Cash Advance: The branch offers cash advance services for members who need immediate access to funds.

Positive Aspects from Reviews

With an average rating of 3.4/5 on Google My Business, the Provident CU Redwood Shores Community Branch receives praise for several aspects of its service:

• Personalized Service: Many reviewers appreciate the friendly and helpful staff, who take the time to understand their individual financial needs and provide tailored solutions.
• Competitive Rates: Several members mention the attractive interest rates and low fees offered by Provident CU, making it a cost-effective banking option.
• Convenient Location: The branch's central location in Redwood Shores and easy access via public transportation and major highways are highlighted by many reviewers.
• Community Involvement: Some reviewers commend the branch's involvement in local community events and initiatives, demonstrating its commitment to the area.

While some reviewers express dissatisfaction with recent changes to the rewards program, the majority of feedback for the Provident CU Redwood Shores Community Branch is positive, emphasizing the credit union's focus on personalized service and community involvement.

👍 Reviews of Provident Credit Union (Redwood Shores Community Branch)

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.

Wissam H.

5/5

I went in to cash a check that exceeded there limit and was told I couldn’t do it by BOA and it would take 7 business day. Tao and his team were able to get it done and confirmed in two days! Outstanding turn around. Thank you Provident!

abdulwali Y.

1/5

Wow ,with a credit score of 744 and income of 160000$ you can’t get a small amount loan ,if they don’t want to give loan why they run people credit ,I don’t know what else they want ,maybe they want joe bidden or Donald trump to co sign for you . do not give any kind of loan application they won’t approve it ,

shiva B.

5/5

I had been member with Provident since 2018. I had issue with my loan added with extra insurance but when I was helped by Shrawan Ghimire, I am glad he explained me what’s going on and how could I be helped. Thank you Shrawan

Michael H.

1/5

Broken ATM, says 24 hour ATM access. FAIL. Poor service, please try harder.

T C.

5/5

Met with Andrew at the redwood shores branch for a recurring payment issue that I needed to cancel. He was very professional and answered the questions I had with diligence.
Woke up the next morning, checked my email and saw Andrews email to me stating that he had already reversed two payments which prevented me from having to make a phone call or another branch visit.
Peace of mind was a great way to start the day and it was all thanks to Andrew and his commitment to service .
This is what banking should be and this is why I stay at Provident. Thank you Andrew 🤙.

Gaiane V.

4/5

I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.

JM D.

3/5

This rating is reflective of both the location and the credit union. It used to be great-- a stellar super rewards rate with easy to hit monthly goals. Since they changed to a minimum monthly spend to achieve the goal it's been a miss for me.

OX O.

1/5

Run fast!!!! I never write reviews but these guys are out of control - they had to transfer my car loan under my wife’s name and omg - they never did it they pulled credit score twice and now at the end they want to hook me up with higher interest even though it’s completely their fault. Communication is 0
They don’t reply to emails phone calls vms - even if you get someone on the phone they LIE to you that they will call you back and they never do
If you leave complain - nothing happens
You’re on your own!

Jeff N.

1/5

They used to be good, responsible no fee. Now the online and mobile banking is completely broken. Now the fees and (I am broke this month) fees are predatory. Grab your money and run. I get two or three $28 fees for every time I can't afford to feed myself and my two disabled kids. Provident, put it where the sun don't shine.