Pearl Seas Cruises LLC - Guilford, Connecticut

Lynn

I have been exploring for a cruise that appeals to me and these trips seem awesome. The problem is they are a bit expensive and I cannot find any rates for single travelers. I do not want to travel outside North America alone, yet. These rates may be cost prohibitive for me, but I do feel I could travel alone for an outstanding trip, and be close to home.

Jim Z.

I had a great 12-day Great Lakes cruise aboard Pearl Mist in May/June of 2023. I flew to Toronto and boarded the ship there, and we sailed on four of the five Great Lakes and visited places on both the Canadian side and in the United States.

Over the winter of 2022/2023 the ship was refurbished, including just about every piece of furniture on the ship being replaced. Everything from the beds, chairs, and chest of drawers in the cabins to the outdoor patio furniture and even all the tables and chairs in the restaurant is new now.

It was a real treat to explore so much of the Great Lakes and to only have to unpack once... rather than a car trip staying in different hotels along the way. In this case the ship is your hotel, and also has its own restaurant and entertainment. But this is not one of those cruises where it's all about the ship. On a cruise like this, you stay busy every day taking excursions and visiting new places.

Some of the highlights for me were visiting Niagara Falls and riding an excursion boat right up to the base of the falls... spending a day on beautiful Mackinac Island in Michigan... and cruising around gorgeous Georgian Bay from the Canadian town of Parry Sound. But I also loved visiting the big city of Detroit... where I was able to tour the original Motown studios where so many huge hits were recorded in the 1960s and 1970s... and I was pleasantly surprised at how many interesting things I saw in lesser-known places we visited, like Sault Ste Marie and Muskegon.

The bottom line is that this was an even better 12-day adventure than I thought it would be, and I would definitely recommend it to other retired people who want to see for themselves what the Great Lakes region is all about.

Mike D.

Extremely disappointing and taking advantage of their passengers. We wont cruise with them again.

We took one cruise and it was nice. We were looking to book another, but not knowing what the future holds we paid for their "Cancel For Any Reason Protection Plan, with Deluxe Protection". 6 months later, but still over 3 months till the cruise date, it was not going to work, so we made the decision to cancel. They ten tell us that there is an additional $250 administration charge per person for cancelling for any reason. Something that was not disclosed in the booking, but was in some fine print.

I called to argue but their customer service team is a bunch of low level people that can only follow their procedure book. In one paragraph it states that the Cancel for Any Reason Protection Plan is "a cancellation fee waiver", then in the next paragraph there is a asterixis referring to a "Cancellation Administrative Charge". Is that not a fee? That is the reason we purchased the plan, not to get dinged.

The only way to cancel is to email in and then they email back with the cancellation ignoring any of your comments. Then they state if you have any issue you can call customer service. You call customer service, they tell you that you can email in your problem, then they just ignore and do not respond to your email.

These guys are a shady bunch of weasels!!!!

Phil K.

Cruise ended early with most American passengers jumping off here in Clayton, New York before the final stop today May 29, 2022 in Toronto. The Covid test on May 27th showed almost all passengers here on our 3rd level are positive. Everyone is masked up 😷 and coughing. Quarantine Rooms and Hazmat Suits are common sights now on this our 3rd floor!!Cruise Directors and Ships Staff are NOW completely overwhelmed and getting us an option to get OFF the ship was the right call. American Cruise Lines was totally caught off guard on this first 15 day cruise 2022 Portland, ME to Toronto.

Lissie B.

We are totally pleased. Our room is noticeably larger, the balcony is delightful, our meals are terrific! Highly recommend!!

Carolyn V.

Do not book with Pearl Seas Cruises (Cruise agency in Guilford, Connecticut): Pearl Seas did not tell us that we would not be allowed to fly into Canada without the Arrive Can forms. Their customer service department was not available at 5 a.m. to help us correct this. Their responses to emails were rude, they did not respond to letters, and they did not respond to the Better Business Bureau. We would have enjoyed many more cruises with Pearl Seas, but they took our money and won’t respond to even giving a partial refund. Beware of Pearl Seas, and don’t book a cruise with them.

Monica G.

They will not honor the rate American Cruise lines offers. We went on a cruise with American Cruise lines and booked a cruise with Pearl of the Seas and was offered a certain rate. We had to book it when we got home because their system was down. After they got the dates and duration wrong they won’t honor the original rate we were offered. Not the way you should treat people who would’ve been great return customer! Js 👍🏻

Chuck M.

We paid $22,400 for a 2020 cruise. Covid Cancelled. Let it ride for 2021. Covid cancelled. Let it ride for 2022 and covid cancelled. So, Pearl is confiscating our $22,400! Be VERY CAREFUL dealing with Pearl. No review of a cruise because they just took our money - no cruise.