Spectrum Store - Willimantic, Connecticut

Ashley G.

DO NOT GO HERE!! I waited 10 minutes standing in front of 2 employees: a balding man with glasses and beard and a woman with long dark curly hair. The woman walked right past me without acknowledging me or saying hello. Granted they were with customers but they have no clue about etiquette to acknowledge a waiting customer and say hello and I’ll be with you when I’m done. No wonder this store and Spectrum have such low ratings! Definitely an indication of the service I would get if I went with them. You will get better service from Comcast or AT&T and at least they greet me when I walk in, smile and make me feel welcomed. Horrible customer service and zero empathy! They lost a sale today! I believe all the other low ratings posted by other people.

And this store has no phone number to reach a manager or employee. Definitely saved me the headache of dealing with their poor customer service.

Anonymous

I am not one to write reviews. If I could give my experience 0 stars I would. Jasmine was extremely rude and unprofessional. We came into the store to just drop off an item, there was a line of over 6 people waiting. We waited for over half an hour, then finally asked two employees standing at their desks, talking and laughing together, if we could just drop off the item. Jasmine said “I mean I could help you but I was busy” in a very condescending and argumentative tone. Both of the employees then took customers after being called out. If you don’t know how to speak to people, don’t work in customer service. Absolutely ridiculous service, would not recommend to anyone. Do better.

Edit: Thanks for apologizing for the wait but that was clearly not the biggest problem, it was how rude and unprofessional your employee was.

Chelsea M.

Before going to get a new phone at this store I looked at the reviews as I was concerned with what everyone was saying, but in reality everyone is upset with corporate/the spectrum company and tanking the reviews on employees who are completely opposite of what they said in reviews.

When I arrived today on 5/20/2024 I was immediately assisted and asked what I needed. We jumped right into my account and while my information was being transferred from my old phone to new one the gentleman had myself and my baby sit then he kindly put on cartoons for her as he placed the phones in front of me and he kept checking in on me.

Overall great employees, amazing service, attentive with customer services and with an affordable phone plan!. Can’t believe everything you see/read online.

Daren G.

I recently had the pleasure of working with Ralph, and I couldn't be more satisfied with the experience. Ralph went above and beyond to help me out, providing exceptional service and support throughout the process. He was attentive, knowledgeable, and truly cared about my needs.

Not only did Ralph assist me every step of the way, but he also managed to secure a fantastic deal for me. His dedication to finding the best possible outcome was evident, and I am incredibly grateful for his efforts.

peyton A.

Gross that the minimum is 1 star, they don’t even deserve that on their best day. Waited so long to order a new phone I could have bought it online and it would’ve came in before I got the chance to speak to one of their associates. Store full of people and they lack the urgency to try to help people. Quick 5 minute trips turn into an hour plus wait simply because the employees are incapable of efficiently doing their jobs. Not a single happy person in the store.

J F.

They where charging me for router I never had for my service .when I canceled they would not refund charges for router wifi fees .then for canceling 4 day after new month they don't even pro rate they want full months service .terrible company would never have again

Susan C.

I went to the Spectrum store in Willimantic/Mansfield, CT at the East Brook Mall today for an iPhone upgrade and received the best customer service experience from Ralph. He is extremely knowledgeable, personable, and definitely went above and beyond to help make the transition as seamless as possible. The store manager, Scott is in the store and available to answer any questions as well. Let’s not forget a shoutout to Andrew, another exemplary employee who I’ve worked with in the past. You can even cut your wait time too, by signing in online in advance. I have never been more pleased with customer service. My overall experience is memorable and I encourage anyone who needs phone and/or internet service to stop by their store for info. A smile and kindness go a long way.

Alex C.

Manager and employees went above and beyond getting the best deal for my needs... highly recommend this location, good people trying to provide you a good service...