FedEx Ship Center - Norwich, Connecticut

Venessa D.

The counter help was amazing. Have supplies if you need them. The only issue is it's card only payment.

Geraldine D. P.

Very convenient! Always fast service. Never crowded.

Mary D.

I believe the gentleman's name is Geon (and I hope I have that correct and also not sure of the spelling) I think he is at the FedEx, 3 Dominican Dr, Norwich, CT. I just want to say he is amazing ... An important package had my PO Box on it instead of physical address but he was able to get it corrected and delivered to me in record time! Thank you! Also, to Lynn who was the FedEx call center supervisor I spoke to originally who really helped by calling Geon directly so we could catch it in time. Thank you all this was so greatly appreciated!!

Mary P.

Excellent customer service..Quick & easy!

GET Y. B. M.

There's this lady name Monica that works there and she is amazing she had a very rude customer and she handled it well and he was so disrespectful I want to defend her but I didn't want to make the situation worse and I was trying to mind my own business lol but yeah I felt so bad for her. I've been there people I feel like people need to treat others way better even if you are the customer or client and having a bad day I can understand his frustration but it wasn't her fault at all it had nothing to do with her she didn't the best she could and looked out big time for him. Mistakes happen. it wasn't even the drivers fault but anyways he took his anger out on the wrong person. And I feel like people like that make it hard for others to keep their jobs. I feel like Monica has tough skin she definitely deserves a raise and promotion.

Matt J.

Edit - ok so that was impressive and i have to pass on some kudos. Needed to ship a small package to Australia. Paid for the fastest service available. Said it would arrive in 7 days which is decent but hoped for quicker. Relieved notification the package was received in THREE DAYS!. That was awesome. Takes 2 days to get there as a passenger!
..............................

Service really was great. The lady serving could not have been more helpful and assisted with additional packing as needed. While the rates are high - I dont feel this is something a local office can be held accountable for. Appreciate the help and would certainly recommend!

Musical S.

The FedEx Team at 3 Dominican Dr, Norwich, CT, are the best. Due to an input coding error at a local FedEx office in NJ, an important package (intended for us) wound up being del'd to a home with a similar address to ours (but an hour's drive away). The staff at FedExNorwich (the delivery office who took the package to the similar-sounding address) helped us track down the package with great ease. The staff were efficient, knowledgable and, most importantly, were key in getting the package to us (the rightful recipients).

Chad

I stopped in last night at this location, I had a $1,000 cell phone I was returning brand new not opened. There's a note on the door telling the public to leave my package in the waiting area. I did not feel safe doing that even though there are cameras with my luck. So upon entering the store I waited a few minutes a lady come out she seemed kind of put off that she had to come out she told me there's cameras out there I was like okay I just don't feel comfortable leaving my item there. I waited a few minutes as she scanned my stuff in. Packaging was a little confusing that the vendor had sent me to return the phone they sent me two barcodes wasn't sure if one is supposed to go inside the package in case it was lost like it does with UPS long story short the woman was quite short with me maybe had a bad day I don't know I asked a question about that and so I wasn't sure how to do it she's like not much to know I'm like well excuse me I don't work at FedEx. I then proceeded to ask if I get a receipt she actually sighed and with hesitation she goes YUP so to break the awkwardness I asked how her day was going and she's like you know you ask a lot of questions. I was like well I'm sorry my first three questions pertained to my $1,000 return of a cell phone and the last one was asking how you were doing. I will not if I can avoid it be doing business with them again. Poor customer service needs to be addressed and the fact when I asked for a receipt was what aggravated me